Sachin & Babi

Hi Lucy, Thank you for sharing your feedback. We’re glad you enjoyed the design and presentation of your order, but we’re sorry to hear that the quality of the dress did not meet your expectations. Quality is incredibly important to us, and we appreciate you bringing this to our attention. We’ll be sure to share your feedback with our team as we continue to improve. We truly appreciate you choosing Sachin & Babi and hope to provide you with a better experience in the future. Best, The Sachin & Babi Team

Hi Deborah, Thank you so much for your kind words! We’re thrilled to hear that you loved your gowns and that your return experience was seamless. We truly appreciate you choosing Sachin & Babi and hope your dress makes your special occasion even more memorable! Best, The Sachin & Babi Team

Hi Juliane, Thank you so much for your kind words! We’re so glad your order arrived quickly and that you appreciated the care we put into the packaging. We hope you love your new Sachin & Babi piece and look forward to being part of your next special occasion! Best, The Sachin & Babi Team

Hi Cahit, Thank you for sharing your feedback, and we truly appreciate your wife’s continued support of Sachin & Babi. We sincerely apologize for the frustration caused by the time it takes to process a return. Once a return arrives at our warehouse, our team carefully inspects each item to ensure it is in its original condition and ready to be returned to inventory. As a small team, this process can take some time, and we understand that waiting for a refund can be frustrating. We truly appreciate your patience and understanding as our team works to process each return with care. Your feedback is very important to us, and we’re always looking for ways to improve the experience for our customers. Thank you again for your continued support of Sachin & Babi. Best, The Sachin & Babi Team

Hi Robyn, Thank you so much for your lovely review! We’re thrilled to hear that your dress fit perfectly and arrived right on time. We hope you feel absolutely beautiful wearing it, and we truly appreciate you choosing Sachin & Babi! Best, The Sachin & Babi Team

Hi Mary, Thank you so much for your kind words! We’re thrilled that our team was able to make the exchange process easy for you and help you find the perfect fit. We’re so happy you love your dress and appreciate your lovely comments about the quality. We hope you feel beautiful wearing it! Best, The Sachin & Babi Team

Hi Joyce, Thank you so much for your kind words! We’re thrilled to hear that Jessica made your experience so warm and memorable. We’ll be sure to share your lovely feedback with her! It was a pleasure being part of such a special shopping experience, and we look forward to welcoming you back as you prepare for your daughter’s wedding! Best, The Sachin & Babi Team

Hi Cynthia, Thank you so much for your kind words! We’re thrilled to hear you had a wonderful experience with our team. Providing thoughtful and helpful service is so important to us, and we truly appreciate your support of Sachin & Babi! Best, The Sachin & Babi Team

Hi Lubna, We’re very sorry to hear about your experience, especially knowing how important it was to receive your dress in time for the wedding. We completely understand how frustrating and stressful this situation must have been. This is certainly not the experience we want for our customers, and we sincerely apologize that your order did not arrive within the expected timeframe despite selecting express shipping. We appreciate you bringing this to our attention and will be reviewing what happened with our team and shipping partners. Please reach out to our Customer Service team with your order details so we can look into this further and assist you directly. We truly appreciate your feedback and the opportunity to make this right. Best, The Sachin & Babi Team

Hi Barbara, Thank you so much for your lovely review! We’re thrilled to hear that you love your dress and are happy with the quality, delivery, and service you received. We truly appreciate your support and hope you enjoy wearing your Sachin & Babi dress! Best, The Sachin & Babi Team

Hi Janet, Thank you for your kind words! We’re so glad you loved the dress and that it arrived quickly, though we’re sorry the fit wasn’t quite right. We hope we have the opportunity to help you find the perfect Sachin & Babi piece in the future! Best, The Sachin & Babi Team

Hi Miriam, Thank you so much for your kind words about the quality of our garments and the speed of delivery. We're delighted to hear you were pleased with the craftsmanship and fabrics. We're sorry to hear that the styles you were most interested in weren't available in your size. We understand how frustrating that can be, and we truly appreciate your feedback. If you're ever searching for a specific style in the future, we'd love to help. Our Digital Stylist can assist with inventory inquiries, recommend similar options, or help you find the perfect gown. If you're able to visit us, we also invite you to schedule an appointment at our NYC showroom, where our stylists can help you explore additional styles and, in some cases, access inventory that may not be available online. You can book a showroom appointment here: https://www.sachinandbabi.com/pages/nyc-showroom Thank you again for your feedback and support. We hope to help you find exactly what you're looking for next time. Best, The Sachin Babi Team

Hi Carolyn, Thank you for your kind review! We're so glad to hear your gown arrived quickly and that you found it to be lovely. While we're sorry it wasn't the right fit for you, we truly appreciate you giving Sachin & Babi a try. For a future occasion, we'd love to help you find the perfect style. You can schedule a one-on-one appointment with our Digital Stylist or visit our NYC showroom, where our team can provide personalized styling recommendations and help you explore additional options. You can learn more and book an appointment here: https://www.sachinandbabi.com/search?q=appointments We hope to have the opportunity to welcome you again soon! Best, The Sachin Babi Team

Hi Rebecca, Thank you for your kind words about the Delphine Gown in Deep Ocean Bouquet. We're so glad you appreciated the craftsmanship, luxurious fabric, and quality of the gown. We hope to have the opportunity to help you find the perfect style for a future occasion, whether through our Digital Stylist or at one of our showroom appointments. Thank you again for your thoughtful feedback, and we hope to welcome you back soon. Best, The Sachin Babi Team

Hi Misti, Thank you so much for your wonderful review! We're thrilled to hear that you love your Shay Dress in Empress Green Roses. We're especially happy to know you're enjoying the pockets—they're one of our favorite details, too! We hope you feel beautiful wearing your gown, and we're honored you chose Sachin & Babi for your special occasion. Thank you again for your kind words, and we hope to welcome you back again soon. Best, The Sachin Babi Team

Hi Jennifer, Thank you so much for taking the time to share your experience. We're delighted to hear that you're happy with your final gown and that our Customer Experience team was able to assist in resolving the issue. We sincerely apologize that your initial replacement did not arrive in the condition you, and we, expect. We appreciate you bringing it to our attention, as it allowed us to make things right. We're so glad the new gown arrived beautifully packaged, in pristine condition, and with the quality and craftsmanship you were expecting. Congratulations on your daughter's wedding! It means so much to us that you chose Sachin & Babi for such a special occasion. We hope you feel beautiful wearing your gown and wish you and your family a truly wonderful celebration. Best, The Sachin Babi Team

Hi Lesley, Thank you so much for your thoughtful review. We're delighted to hear that you had such a positive experience in our NYC showroom. We'll be sure to share your kind words with Jasmeen. She is truly passionate about helping each client find a gown that not only suits the occasion but also feels authentic to their personal style. It means so much to know that her attentive and personalized approach made your experience a memorable one. Thank you for choosing Sachin & Babi. We hope to welcome you back to the showroom for another special occasion in the future! Best, The Sachin Babi Team