Sand Cloud (sandcloud.com) has a 3.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 39% give 1 star; The business has replied to 26% of negative reviews. Last updated 2026-08-10.
I hesitated at first to order my SoundCloud bath towels once I receive them I was amazed at how beautiful they actually are. I immediately ordered another set. These are the best towels out there they never smell. The quality of the product is that the absolute highest level.
I have only received a part of my order. The other part has been saying it’s being prepped for shipment since July 5. I have sent two emails requesting an update. It wasn’t here in time for my trip so that was a loss but the big part is I’m getting no replies from the company. I’d like to talk someone about refund, but I can’t get an answer! They sure took my money quick enough and now I’m out an expensive towel.
I ordered and ive received nothing. Emailed customer service twice now and zero response . The tracking update says nothing at all. Not hcappy
Need to have a phone # for immediate help but other than that completely satisfied with my order!
Sand Cloud has the absolute WORST customer service. They do not respond. You get emails that say…we will get back to you asap, and then they never do. I ordered an in stock item and it didn’t ship for 2 months. When I asked for a refund, magically the item shipped. I didn’t want the item by that point. Then I sent an email asking how to return the item and have yet to receive an email back. Do not buy from them. Or if you do…be prepared to wait a long time for you item, in stock or not…and then expect to keep it.
I ordered from Sand Cloud in May, and the same day my order arrived I requested a return because I was shocked by how poor the quality of the towel blankets was. The return label they sent had an issue, and despite emailing customer service five different times over the next month, I received absolutely no response. The only reason I ever heard back was because I filed a dispute with my bank. As soon as my bank got involved, Sand Cloud suddenly responded within a day and sent me a working return label. I returned the items immediately, and tracking shows they received my package two days later. Now they’ve gone completely silent again. They’ve had my return for over two weeks, I’ve sent three follow-up emails requesting my refund, and I’ve been ignored every time. I’m now having to reopen my bank dispute just to get my money back. Save yourself the headache and don’t order from this company. The products were disappointing, and the customer service has been the worst I’ve ever experienced. A return I requested the day I received my order is still unresolved months later. I won’t be ordering from Sand Cloud again.
Great company. A little pricey but very happy with purchases over the years. Good quality.
They had a wide range of fabrics and patterns for their products, making it easy to find something in my own personal style that was also high quality.
These cover ups are amazing. Soft and comfortable. I throw mine on after a shower and don’t have to worry about a towel slipping all the time while I put my face on and dry my hair. Love it!
Customer service was great! And I Love the 2 cover-ups that I purchased! So Cute!
Contacted customer service. Never received a reply.
While didn’t like fabrication of product customer service handled my request for return with excellence.
I started my return process the day I received my order, a month and a half ago and I still don't have my refund. It was my first order (and last) with Sand Cloud. When setting up my return, and while awaiting the link to print my label, I got a "label error" and was told to contact customer service. Which I did. I got an auto response that they would respond within 24-48 hours. When no response 4-5 days later, I emailed them again. Same auto response. So I called their "customer service" number but got an auto response to email customer service. Which I did. Again. Same auto response. All I needed was a return link so I could return my order. But since no one was responding, I started a dispute with pay pal, and soon after I was emailed a return label link. I thought it was solved so I printed it out and returned it the next day. That was a month ago. Paypal closed the dispute, but I still havent received my refund. So I reopened my dispute 2 days ago. Somewhere in there I received a personal text from Sand Cloud apologizing for their slow response, but that they are so busy fielding endless questions from all kinds of social media and texts...as tho it's ourfault. If Sand Cloud would just contact me but oddly other than that 1 text, there has been no attempt. Only sending me email promotions and reminders (twice) to rate my experience, so I finely decided to, reluctantly. I'd rather solve my dispute with them directly but there's no way to connect with them. Very disappointed with how they run their business and am sorry to have to give such a negative rating, but it's my experience and you asked. Twice.
Product was as expected quality was good and ordering was easy.
104 reviews matching