Sand Cloud (sandcloud.com) has a 3.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 39% give 1 star; The business has replied to 26% of negative reviews. Last updated 2026-08-10.
Never got my goods and they have never responded to my emails.
Hi Shade, Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand how frustrating it is to not receive your order or the support you expected. We've sent you an email to discuss this further and get this resolved for you as quickly as possible. – Sand Cloud Team
These are the best bath and beach towels I have ever bought. They are soft and dry quickly.
I love the beach towel but I do not like the XL bath towels. They are hard to dry off with after bathing. They are not absorbent. They are too large for me. I regret having purchased them and do not recommend them. The hand towels are okay.
Hi Cindy, Thank you for your thoughtful feedback. We're so glad to hear you love the beach towel and that the hand towels worked well for you. We're sorry to hear the XL bath towels didn't meet your expectations in terms of size and absorbency. We truly value your feedback and have shared it with our team for future improvements. We've also sent you an email to connect further and see how we can make this right. – Sand Cloud Team
Disappointed in the product and so disappointed in the long wait for delivery. I will never order from this company again.
Hi Mary, Thank you for your feedback, and we're truly sorry to hear that your experience didn't meet your expectations. We completely understand your disappointment with both the product and the delivery time. We've sent you an email to discuss this further and see how we can make this right for you. – Sand Cloud Team
I placed an order with Sand Cloud on June 1st - have been tracking the order and it took about 2 weeks to show shipping. Shipping now says it should arrive on June 22 (which has passed) - tracking says some kind of weather delay. I left an email with customer service with no response. Today I called customer service. No one answered and I left a message. Not optimistic that I'll get a call back. Really disappointing experience.
Hey Liza, Thank you for sharing your honest feedback, and we sincerely apologize for the recent experience you had. At the moment, the review platform only provides us with the review comment and the profile name used when posting the review. Unfortunately, with these limited details, we are currently unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we do not want to mistakenly contact the wrong customer or access an unrelated order. To better assist you, we kindly ask that you either: • Reply directly to this review with your order number, purchase email address, and the product ordered, or • Email our customer service team at [email protected] with those same details so we can investigate the matter further • You may also contact our live chat support through our website for additional assistance If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case. Once we receive the additional information, we will gladly investigate the matter further and do everything possible to ensure your concerns are properly resolved and your satisfaction is met. Thank you for your patience, and we truly look forward to assisting you further.
Great delivery time, great product
Really poor customer service. Slow responses, and, when you finally get a response, it appears that complaint was not completely read. I got no satisfaction until I called a retail store and spoke to the manager, who was very helpful. But I wouldn’t order online again. From what I saw, that has been others’ experience, too.
Hi Susan, Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We completely understand your frustration with the delays and communication, and this is not the level of service we strive to provide. We've sent you an email to discuss this further. We truly appreciate the opportunity to learn from your experience and make things right. – Sand Cloud Team
I'm very happy with the cover up and I'll shop with you again. I'm so impressed with your products; I love browsing your site. Quality products and really cool offerings. Innovative textiles and materials.
I had some towels arrive damaged and the company has not responded in weeks with a resolution. Very disappointed.
Hi Kersten, Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand how disappointing it must be to receive damaged towels and then experience a delay in getting support. We've sent you an email to discuss this further and get this resolved for you as quickly as possible. – Sand Cloud Team
Love my new beach towel !! I have numerous ones and I often order them as gifts too !!
Ordered one for myself and another for my daughter for our annual beach vacation We love them
I ordered a coverup and was sent a towel. I contacted Sand Cloud via email several times, receiving no response. I tagged them on their FB page and finally received an email. I responded to it with the info requested. I have yet to receive an answer 2 weeks later.
High quality products. Very beautiful and colorful and love the larger size of the bath and beach towels.
Love the beach cover up that I got. Had looked for awhile at the site deciding which one to get and was not disappointed. It is a great quality and feels great over a bathing suit that is either wet or dry. Received compliments from the first time wearing it. It is a unique cover up compared to others that are available. Recommend this.
Can’t rate your merchandise because I have never received it. Have contacted you twice regarding this problem & besides standard response( will get back to you in 24-48 hours) , I have heard nothing! Requesting refund & you can keep my purchase!
Hi Martha, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the delays, the lack of communication, and the incorrect order update you received. We've reviewed your case and have reached out to you via email. We've now processed a full refund for your order and have also provided an additional goodwill gesture as part of our apology. We'd appreciate the opportunity to discuss this further, so please kindly respond to the email we sent if you have any questions or need any additional assistance. We'll be happy to help. Thank you again for your patience and for giving us the opportunity to make things right. — Sand Cloud Team
I ordered a coverup and was told it would arrive 6/7/26 here it is almost one month later and has not arrived I have reached out to company two times and have heard nothing. I will never order from them again no customer service at all.
Hi Debra, Thank you for your feedback, and we're truly sorry for the delay with your order and the lack of communication. We completely understand how frustrating this must have been, and this is not the experience we want for our customers. We've sent you an email to discuss this further and get this resolved for you as quickly as possible. – Sand Cloud Team
I have written you guys five different times telling you that my purchase did not work. I am very little and it’s way too big for me. Nobody has responded and I never got a refund and I still have the product so I’m very frustrated with your company.
Hi Laura, Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand how frustrating it must have been to reach out multiple times without receiving the support you expected. We've sent you an email to discuss this further and work with you on a resolution. We truly appreciate the opportunity to make this right. – Sand Cloud Team
Never received my product and multiple emails to the company have gone unanswered.
I purchased a Kirtan caftan from Sand Cloud and I love it. I ordered the same style for my daughter and it was completely different sizing—way too narrow for a human woman. I requested a return online, which was received, but when I tried to print the return label I received an error message that told me to contact customer service. After almost 4 weeks and several emails to customer service I have received NO response. They offer no other contact info and when I try to initiate the return again the website says it has been returned. I had no alternative but to dispute the charge with my credit card company. I still want to send the item back!
Absolutely Luv Turkish Towels , Extremely Soft and Removes Beach Sand Easily!
104 reviews matching