This is a great product
This is a great product. There are knockoffs on Amazon but they are not the same. This has terrycloth lining and no fringe to mess with. I wear mine to water aerobics at the Y every morning.
About Sand Cloud
Data updated- Website
- sandcloud.com
- Category
- Shopping & Fashion
- Location
- United States · San Diego
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 26% (12/47)
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Is Sand Cloud legit?
Sand Cloud (sandcloud.com) has a 3.0 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 39% give 1 star; The business has replied to 26% of negative reviews. Last updated 2026-08-10.
What people say
Loved the material and the look
Loved the material and the look! What a great cover up!
Perfect for the beach
Perfect for the beach. Love the design. Washed well. Great quality.
Good customer communication.
Thank you for good customer service. It's rare anymore.
I never received my item and customer…
I never received my item and customer service was delayed. Buyers beware
Perfect
Love these towels will be great for the Florida beach next week.
I requested a return label through…
I requested a return label through their email and they never responded to it after 2 attempts.
Love my new coverups….the fabric used…
Love my new coverups….the fabric used is amazing! They are so unique and colorful. Can’t wait to wear them on vacay!
Love the product and fast service!
Absolutely a scam
Absolutely a scam. Over 3 weeks ago was charged, never got my order, reached out multiple times never heard back. The only information I can find is that the order was apparently fulfilled but never shipped. Reportred to my credit card company.
I still haven’t received my order that…
I still haven’t received my order that was placed almost 2 months ago, and no response from customer service regarding my order. UPS has been awaiting the package for over a month and still hasn’t received anything.
Customer service does not exist
Customer service does not exist! Still waiting for refund of item that was never delivered and confirmed by shipping company that it was lost in transit. It’s been 2 months. Still no action or words from Sand Cloud.
I went to complete my return and the…
I went to complete my return and the system froze. So I was unable to complete my return. I want to return because I’m not happy with the product.
Love the cover ups
Love the cover ups! Have 6 of them & waiting for one more to restock. I wear the coverups as a dress, with shorts underneath. Get so many compliments!
Scam company
Scam company — BEWARE. Ordered items a month ago and never received them. Wrote customer service and got automated reply that they’d respond in 24-48 hrs and now over 3 days later no response. I’m filing a dispute with my credit card company. UPDATE:after telling them I was filing a dispute with my credit card they cancelled my order and issued a refund. Their excuse was that it was a pre- order and even tho they gave a date to expect delivery this info isn’t firm and in reality they have no clue as to when they’d ship since sumner is their busy season. This seems to be a ridiculous excuse — it’s a beach towel and beach cover- up company and seeing that these products are used during the summer you’d think they’d stock up for the summer. I got my refund but am very disappointed with this company, their lack of communication and piss poor Customer Service. If you order from them they’ll charge you right away but good luck getting product anytime soon.
Reply from Sand Cloud2026-07-05
Hi Jari, We're truly sorry to hear about your experience and completely understand your frustration. This is not the experience we want any of our customers to have. We’ve sent you an email to discuss this further and see if there’s anything more we can do to make things right. We truly appreciate the opportunity to reconnect with you. – Sand Cloud Team
Great products
Great products. Good prices. User friendly site.
Good quality, horrible customer service
I've been waiting for them to reply back to my email about a return (from June 23rd, going on 4 days now). I mistakeningly bought two of their Fahlo Sloth Towel/bag and no one has responded. I just want to return one (I don't care which one since they were different prices). The product is nice but if it's this hard to return something, then I won't be shopping with them again.
Reply from Sand Cloud2026-07-05
Hi Lisa, Thank you for your feedback, and we're truly sorry for the delay in getting back to you. We completely understand how frustrating it is when you're waiting for assistance with a return. We've sent you an email to discuss this further and get this resolved for you as quickly as possible. – Sand Cloud Team
Didn’t get items, lost money, no one will respond
I ordered from Sand Cloud on May 20th, 2026. I received a package on May 24th but the entire package was wrong- this wasn’t my order. I contacted Sand Cloud and they said I could have my order after I sent back the wrong package. I did this- I have tracking to show it was received, and this was confirmed by email from the company (and “Ann”) on June 9th. They asked for my correct shipping address (it was correct to begin with but I confirmed it again). And since then I have emailed and called several times and have gotten nothing but a boilerplate “we’ll get back to you in 24-48 hours!” Which is a lie as I’ve gotten nothing from anyone.
Reply from Sand Cloud2026-07-17
Hi Leah, Thank you for taking the time to share your feedback. We're truly sorry for the experience you've had and completely understand how frustrating this situation has been. Receiving the wrong order, taking the time to return it, and then experiencing delays in receiving further updates is not the level of service we strive to provide, and we sincerely apologize for the inconvenience. We've already reached out to you via email regarding your BBB complaint after conducting a thorough review of your case. In that email, we've outlined the available resolution options and next steps to help bring this matter to a resolution. When you have a moment, we kindly ask that you reply to the email we sent, as we are awaiting your confirmation to proceed. Once we receive your response, we'll continue working on your case as a priority and ensure it is handled without further unnecessary delays. Thank you for your patience and for giving us the opportunity to make this right. We look forward to hearing from you soon. — Sand Cloud Team
Order #3083175 - Missing Moana Towel - ship or refund
Order #3083175 ordered May 26. Missing item, issue still unresolved June 24,2026. It’s been almost a month, and my missing item issue remains unresolved. I’ve sent eight emails, called once, and left a voicemail. I also submitted photos of the partially opened package and Ring camera footage showing it arrived that way. Please resolve this by either shipping the missing Moana towel or issuing a refund. Your social media team is very active posting ads but customer support has been extremely slow in resolving order issues.
Reply from Sand Cloud2026-07-05
Hi Eurydice, Thank you for sharing your feedback, and we're truly sorry for the frustration and delay you've experienced. We completely understand how disappointing this has been, especially after the time and effort you've spent reaching out to us. We've sent you an email to discuss this further and get this resolved for you as quickly as possible. – Sand Cloud Team
Love the quality and service
Love the quality and service! Everything went flawlessty!