Sand Cloud

Product worked great at the beach

Product worked great at the beach, has held up through washes & shipping was quick

Should also look high quality

While the towels work great, they don't look great for this price. One side is clearly lighter in color than the other. My first batch of Sand Cloud towels are the same on both side. I would have given 2 stars, however the company offered a refund which made the price better.

Towels came fast and were packaged well…

Towels came fast and were packaged well with no torn corners!

Customer Service problems and no refund

I returned my order per their return policy due to the fabric being too heavy for Texas. It’s be at least a month since my return and I’ve received no refund. I’ve sent emails to customer service 2 times now with no update and no refund!!! Concerned it’s a scam.

Ordered item in May for beach Vacay

Ordered item in May for beach Vacay. Vacay over & no beach cover up. Customer service response is slow to answer. Company just says they will notify me when item ships.

I ordered horrible customer service and product delivered way later than advertised

I ordered a product and paid for shipping that promised I would have the product within 4-6 business days. I never received any tracking information so I emailed customer support asking for it. Never heard from them. After the 6 business days had already passed, I received an email with tracking information but no explanation or resolution on why the product would be way later then promised on their website when I purchased the product. I emailed customer service again. No response. Unacceptable.

Love the towel backpack and large beach…

Love the towel backpack and large beach blanket.. believe me it definitely keeps sand out of your car and home! Definitely recommend!

Sand Cloud Towels has the worst…

Sand Cloud Towels has the worst customer service that I have ever encountered in my life. After I placed my order, I did not receive any email confirmation. After I purchased it, I returned everything because I was very unhappy with the quality. I returned over $600 worth of towels about a month ago and have still not received a refund or even an email confirmation of my return. I have left them numerous voice messages and emails asking to be refunded but did not hear back from them. From what I read online, this happens to other customers very often. I will never purchase from them again and a caution any of you who want to purchase from them not to.

Really having a hard time getting a…

Really having a hard time getting a reliable status on an item I ordered on May 22, 2026. It was not to ship until June 26 but I’ve been checking on it and last week I was told it would ship within a week. The status still says the same thing online and there’s no indication of it shipping or a date when it will ship. In addition, the Chatbot is terrible. It keeps saying it can’t find my order number. It keeps wanting some Long Shopify number which I do not have because I did not use Shopify and even on any of my correspondence there is no “long number“ or Gid.

6 weeks to delivery

I purchased 2 of the cover ups during a Memorial Day sale. I was charged the full amount that day, but my items didn't arrive for 6 weeks. (This was past the anticipated arrival window.) I do like the cover ups, but they're a bit expensive for what was received. I washed one of them and some of the stitching on the hem is already unraveling. Customer service was not very responsive when I tried to check in on my items several times. I was offered a credit on my shipping, which was $6.

Agree with other reviewers - Customer Service is TERRIBLE

Agree with other reviewers, horrendous customer service. Ordered June 8th, have not received order. Tried to cancel order twice. Reached out to customer service four times and have yet to receive any communication. Would not recommend based on experience thus far. Unable to assess product, starting to think it doesn’t exist. Stay away. Better off having sandy towels.

Customer Service is horrible

I love the products I got but have been having trouble with customer service. I did not receive all the items I ordered and have been trying to get this resolved for a few weeks now. Communication back is very sporadic. I just want an answer.

Still waiting

Still waiting for towels & Summer is almost over! It's been 2 months since I ordered and customer service is not responding. I ordered in early May & it is July 17th! (Original review posted in June, I came back to update the review on July 17)

No response from customer service

As I read from quite some other customer ratings on this shop, I have the same problem that customer service ist not responding. I ordered 3 items and after few weeks were nothing happened (1st time no response), I received only 1 out of 3 items. Therefore, I reached out again immediately to ask what is going on and if they plan to ship the other 2 seperately... There, I got my one and only response from Judy where she asked what my wishes are. Refund or shipment of the rest. I wrote back to say I want the shipment of the rest. After that, no response at all, even after more messages. And that was around June 10th. Now I just want my money back and don't feel cheated. It annoys me to see further sale after sale on this website if they are not even able to fulfill the already placed orders weeks ago.

The towels!

Did not deliver what we ordered

Did not deliver what we ordered. When I inquired did not get a response for over a week. So I contacted my credit card to cancel the charges. Then I heard from them but it was too late.

Worst customer service and never…

Worst customer service and never received $65 prepaid item. They do not respond to emails or phone calls. The email I received 6/26 stated the prepaid item's ship date is 6/18... ? Clearly on 6/26 they knew it didn't ship on the 18th and didn't bother to provide an update. Maybe they're hoping I forgot about it and without any emails sent, they could keep my money. Option is disabled so I couldn't cancel it on the website or ask for a refund. I returned the other two items. Frankly, the cover ups are UGLY. Look nothing like advertised. Two basic cutouts sewn together. Color navy was washed out. Looks like it had sun damage. No wonder that one was on sale. Great to wear if I was trying out for a movie role in Dune as a sand mutt, but it would look RIDICULOUS anywhere else. I can't believe men wear these. It would feel like wearing a 10lb rug if it got wet. Save your money and future headache. There are FAR better quality and better looking products on the market.

Cute, good quality and worth the purchase.

I’ve bought a couple towels and party blankets from this company and I love them. We take the towels with us to the beach and they are perfect for that. I like them for bath towels too.

I chose not to keep-it can get very hot…

I chose not to keep-it can get very hot where I live and I am very small-a little to big but very cute!

I really want to like these waffle…

I really want to like these waffle weave bath towels. But I don’t. They don’t dry me off and they leave little fuzzy fibers all over my skin that roll up and stick to me when I use lotion after a shower. I’ve washed them several times but still they don’t absorb water, and still leave lint. I also thought they were two sided as you advertise your bath towels to be but they aren’t. I spent quite a bit of money on several sets and wish I hadn’t. I really like the look and the idea of quick drying non smelly towels. But these don’t live up to the hype.