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Money & Insurance

Scratchpay

100 reviews

4.3100 reviews
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About Scratchpay

Data updated
Website
scratchpay.com
Category
Money & Insurance
Location
United States · Pasadena
Status
Unclaimed
Last 12 months
100 reviews
Replies to negative
0% (0/18)
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Is Scratchpay legit?

Scratchpay (scratchpay.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.

What people say

K
Kelly Smith · 1 review · Experienced 2026-06-24 ·

Emergency care for family cat

I needed to provide emergency care for my cat and Scratchpay was easy to get approved. The payment was easy to set up and the final payment was easy to facilitate.

C
Cathy P. · 1 review · Experienced 2025-06-26 ·

Ask your vet if they offer it

We found out what we thought was an infected claw was cancer on Duke our 10 year old, 90 lb Burmese mix He needed the toe amputated right away before it spread into his foot and leg. It was an expensive surgery and luckily my vet offered Scratchpay. It was an easy, simple application process. Being able to pay over time with Scratchplan and a skilled vet saved my dog’s life.🙏❤️🐾

M
Michelle DuBois · 1 review · Experienced 2026-06-23 ·

So convenient

So convenient! And fast! And Easy!

s
sparkey · 2 reviews · Experienced 2026-06-20 ·

Payment plan was easy

C
Connie Lee · 1 review · Experienced 2026-06-20 ·

I have used Scratchpay 2x

I have used Scratchpay 2x. Both times have been a quick application process. I have encountered zero problems. I highly recommend Scratchpay.

M
Monica Verona · 2 reviews · Experienced 2026-06-01 ·

easy pay plan

N
Naomi Switzer · 1 review · Experienced 2025-07-19 ·

This loan saved our fur babies life

This loan saved our fur babies life. When all else failed this company came through. Thank you!

E
Emily Artis · 1 review · Experienced 2025-09-05 ·

Such a great option for emergency…

Such a great option for emergency situations like ours!

C
Celena Freeman · 4 reviews · Experienced 2025-11-17 ·

Read the fine print and pay off before…

Read the fine print and pay off before the interest hits you. It's a nice to have service provided because vet prices are outrageous, but expect sticker shock when paying off these loans.

J
Jennifer Gerschultz · 2 reviews · Experienced 2026-05-31 ·

Beware auto-pay is rigged beyond “interest-free” period

While this company positions their marketing engine around serving pet parents when they need it, their auto-pay system is rigged on the backend to intentionally structure the payment plans beyond the interest-free period, whereby an unknowing user will default and be subject to the 39% APR interest fees. This should be dealt with legally, frankly. A plan that establishes a six-month interest free structure should segment auto-payments to reach a balance of zero by the end of those six months. That’s servicing those in need. The system does not even let a user make those changes manually - the options are a) pay it off, b) manually log-in to pay a different one-time payment, or c) pay the pre-set meager minimum that runs for two years beyond any interest-free period. There is no disclaimer this is happening. There is no e-notice. You have to catch it. Luckily, I did. I can’t stand companies that lack ethics.

A
Annysia · 1 review · Experienced 2026-06-18 ·

An amazing service

An amazing payment service. I use it for my vet appointments. They are extremely understanding and willing to work with you if you are running into hard times or are late with a payment. Will recommend and use again 💜

A
Abbey Bowers · 1 review · Experienced 2026-06-18 ·

Im so grateful for this service

Im so grateful for this service! My cat needed emergency vet care during a week where I didnt have an extra 400. Scratch gave me a few more weeks to play with. Bean is fine, loan paid off ..happy endings!

Y
Yajayra Ramos · 1 review · Experienced 2026-05-27 ·

Was very easy to get approve last…

Was very easy to get approve last minute. I was relieved due to my dog needed surgery immediately and couldn’t wait till pay day. Definitely recommend to use.

G
Glen Alsing · 1 review · Experienced 2026-06-16 ·

I’m sure there is some business reason…

I’m sure there is some business reason this company caters to customers in desperate need of financial help with a pet that needs immediate care, and thought of a way to profit from that need. I’m sure they feel they are providing a service at loan shark rates. Maybe I should be more appreciative… so I appreciate that I have paid my debt and learned a little lesson too.

A
Ally Stuart · 1 review · Experienced 2025-06-30 ·

Giving my dog the care they need and deserve.

Scratchpay ensures that you are able to pay for your pet’s care without having to pay the full amount in one sitting. If it weren’t for Scratchpay I’m not sure I’d be able to get my animals their shots, medicine, or care they need to live a healthy lifestyle. Thank you Scratchpay for making it possible!

M
Mark B · 2 reviews · Experienced 2026-06-15 ·

Convenient but unforgiving

It is a convenient way to avoid paying the full cost of a major surgery, and it is easy to set up, but it is very unforgiving. We missed a payment by one day and had to pay all the interest, even though we had planned to pay over the allotted 6 months. They would not make an exception and so we ended up having to pay quite a bit more. The customer service team was very nice but wouldn;t budge. We will use another service for our next surgery.

J
Jodi Sutika · 1 review · Experienced 2026-05-15 ·

Scratch made it an easy process

Scratch made it an easy process. Starting from the application, all the way to making payments. The interest free option to make payments was such a life saver to me in my time of need. Thank you Scratch!

M
Michelle Colón · 1 review · Experienced 2026-02-25 ·

ScratchPay is the Best

ScratchPay has been the best when it comes to helping me care for my aging fur babies. I've had at least 4 plans and the payments are always very reasonable and absolutely love the pay off early incentive to no interest. 🙂🐈

T
Tammy Farris · 1 review · Experienced 2026-06-15 ·

Experience was great

Experience was great. I was able to get my pet taken care of and not have to worry about how I was going to get the money.

A
Angel lopez · 1 review · Experienced 2026-02-22 ·

It Was great help for my fur baby's…

It Was great help for my fur baby's vet bill thanks again I will definitely use again in time of need