My watch is incredible
My watch is incredible! Excellent service, quick delivery.
About Seagull Watches
Data updated- Website
- seagullwatches.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 71 reviews
- Replies to negative
- 29% (5/17)
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About this business
Tianjin Seagull Watch Technology Co., Ltd., founded in 1955, originates from the esteemed Chinese timepiece, the "Five-Star Watch." We dedicated to crafting high-quality movements and pioneering the development and production of original Chinese mechanical wristwatches. We shall offer discerning customers the privilege of acquiring authentic Seagull watches, shipped from Tianjin, China.https://seagullwatches.com/
Written by the business, not verified by us.Is Seagull Watches legit?
Seagull Watches (seagullwatches.com) has a 4.6 out of 5 rating on OK.one, based on 236 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 29% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality of the timepieces, highlighting sophisticated mechanical movements, vintage aesthetics, and beautiful overall designs. Buyers also appreciate the exceptionally swift shipping services and the helpful support team that ensures every order process runs smoothly. However, some people mentioned that certain items arrived damaged, featured poor power reserves, or experienced unexpected mechanical stops. Additionally, a few consumers noted difficulties with after-sales communication when attempting to get repairs or replacements for faulty products. Some buyers also found that the watch straps were a bit too short or difficult to replace.
Auto-generated from all reviews of this business. For reference only.What people say
Fast delivery
Everything is perfect
Everything is perfect. Very good support.
Avoid these scammers!They used a third party to place an…
They used a third party to place an article on our digital magazine and then didn't pay - we've tried numerous times to get a reply but no such luck. Avoid these scammers!
Reply from Seagull Watches2025-12-25
Official Clarification from Seagullwatches.com Dear Byron Rawlings, This is the official customer service team of Seagullwatches.com. We are concerned to hear about your experience and would like to provide an important clarification. Please be advised that Seagullwatches.com has not engaged in any collaborations or third-party placements with digital magazines recently. As Sea-Gull watches are sold through various independent agents and distributors globally, we strongly recommend double-checking the exact website or entity you were in contact with. It is possible that the party you dealt with is not affiliated with our official platform, Seagullwatches.com. We sincerely regret that another agent or a third party using the brand name has caused this negative experience. We take these matters seriously and would like to help you verify the details. Please contact us directly via our official website so we can conduct a secondary confirmation and look into this matter further for you. Best regards, The Seagullwatches.com Team
Outlook good
The watch suddenly stop
The watch suddenly stop, is the second time that this happens with the model of watch , first i bought 38 mm and sent to repair and after 2 months returned without solve the problem , and now same problem with the 40 mm model.
Watch arrived broken
I purchased the flywheel mechanical dual time. It arrived broken. Emailed Seagull, but no reply. Will never purchase from seagull again
Zero customer support
Zero customer support. The 1963 watch came broken. Emailed them and no reply. It's been 10 days. Now I just have a broken watch. Luckily it's not expensive. I cannot recommend anyone buying this brand.
Very nicely built
Very nicely built, I'm believe the value will go up in the near future. Highly recommended.
High quality split second watch
Fast response from Seagull. Timely update about dispatch information. Good quality watch as per the website description.
Very quick shipping and very good…
Very quick shipping and very good customer service. My first one is Tourbillon. It’s a very beautiful watch. And second one it’s a very handsome watch, You can feel the need!
Amazing Watch
Really don’t want to have to give 1…
Really don’t want to have to give 1 star. Make lovely watches but recent experience has left a bad taste in the mouth. I have a limited edition piece that I unfortunately damaged the crystal on, I got in contact and Vincent help to resolve this as it was under warranty. We discussed sending a new crystal out or sending it back to get replaced. As I noticed part of the watch was incorrectly inserted I opted to send it off to Hong Kong, which was quite costly as I had it tracked and insured from the UK. After a couple of weeks it was received but was never informed by Seagull, only confirmed after I had chased them. It was very quiet for a few weeks and again I chased them and was ensured work was being done. This has been going on for weeks and finally when I told it was ready to ship, was asked the next week to confirm which watch it was. This didn’t fill me full of hope, they then said it was ready to ship again, and after multiple weeks of asking for a tracking number they tell me it will be in a few days or next week. This has nearly been 5 months and they are either ignoring emails or very slow to get back. Frustrated is an understatement, really quite angry about the whole thing. I feel there needs to be a gesture of goodwill, totally unacceptable. I feel as though my watch has been lost as this has run on too many months.
Reply from Seagull Watches2025-10-28
Dear Angus, Thank you for reaching out and sharing your experience. After carefully checking our service records, we believe there may be some misunderstanding. We do not have a team member named Vincent, and we are unable to locate your contact information or service request in our official system. It’s possible that your watch was purchased or serviced through an independent distributor or third-party retailer, rather than directly through SeagullWatches.com. We want to assure you that the situation you described does not reflect our official service standards — as you can also see from our verified Trustpilot reviews, we take great pride in providing reliable and timely support to all our customers. We’re truly sorry that another distributor’s handling has left you with a poor impression of Seagull Watches. For future purchases or service requests, please make sure to contact us directly at [email protected] 👉 https://seagullwatches.com/ so that we can guarantee you the best possible experience. Thank you again for bringing this to our attention. Warm regards, Alex Customer Support Team Seagull Watches Official https://seagullwatches.com/
Great
Great! Everything went smoothly from ordering to delivery! I can definitely recommend this company and their service! I have only had good experiences!
Fantastic product
Fantastic product, fantastic customer service!
A helpful Customer Support on the Watch…
A helpful Customer Support on the Watch order, the positioning of the engraving required. Fast delivery too. A Happy 1st order customer.
Wonderful experience
The sales team is great; they not only helped me with a payment issue, but also correct the delivery address. Extremely helpful team and provided updates when the product was delayed leaving from the factory. The watch itself looks and feels great.
Love the watch!
Love the watch! Great watch, worth to wait. Alex Shi is great, he kept me updated for every single step of the progress.
Best Watch I bought from Seagull yet.
Best Watch I bought from Seagull yet. Love the detail and quality of the watch. Sales representative, Alex is very knowledgeable and responsible who provided me with excellent purchase experience, will go business again.
Lovely watch, great customer service.
Very nice and professional customer service, including communication over chat. The watch itself is also very nice. The titanium makes it super light, the movement decoration is quite nice, and you can see much of the column wheel chrono elements and the Rattrapante module working. The subtle recessing in the dial works well with the white frosted surface to create a clean, legible appearance that put me in mind of wedding invitations. Relatively light-blue thermally tempered leaf hands and chronograph elements make a pleasant contrast from the polished silver rattrapante hand and running seconds.
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