SecurCare Self Storage

The customer service provided by Ms. Sharon and others

The customer service provided by Ms. Sharon and other staff is awesome! The prices are good as well.

We were never able to use our storage…

We were never able to use our storage unit due to gate would never open. Reported to office staff several times and gate still would not open. Weekend manager on call even gave us their corporate code and the gate still would not work. We decided we would find another place that wouldn't have these barriers. During check out, the office person figured out,(supposedly)what was causing the gate not to work. However, when we complained before, we were told that the gate frequently has issues. We spent 3 months of storage rent for a unit that we could never use. Hope you fix this for other people.

I rented a space for a few months while…

I rented a space for a few months while I was in transition and the staff and facility were always excellent. I had an issue with my lock not being properly in place and they called to let me know pretty immediately so I could swing by and fix it, which I appreciated! Thank you for the great service!

The lady who leased me the unit was…

The lady who leased me the unit was super! But I cancelled the next day was promised a refund decided to move everything to Springfield missouri. But still haven’t gotten my refund!

Karen is the best!

Karen is the best! I've never had such a pleasant experience renting a storage unit of all things. Everything went very smoothly and the property was immaculate. 10/10 would recommend!

Great service!

Great service, convenient location.

Always Friendly and helpful

Always Friendly and helpful, clean and neat. Served my purpose well.

Lots of rats rats

Lots of rats no good rat rat control pest control🙀😼🙀😼😿😸

Mice... mice.... mice

This is the 2nd time using this facility. The first time was great but this time, when I removed my stuff and got it to my new apartment, mice had eaten almost everything that was packed in boxes. Most of my Christmas decorations had to be thrown away. Some I had for years and were very sentimental to me. I've never had mice in my life and my things were fine when I put them there.

Great place to store your things

Great place to store your things. Clean and safe. Management is always friendly and ready to help.

Good service

Good service. A little more maintenance on the storage lockers and a few more cameras would be useful.

Everything went well

We had our unit broken into and items…

We had our unit broken into and items were stolen.A couple of things which was very important and can not be replaced.No security cameras at the time.

Great customer service from the start…

Great customer service from the start at the Rosamond facility. The place was always tidy and we felt our belongings would be safe. The site manager was always attentive and responsive. Thank you. Ramon

I rented a storage unit at the location…

I rented a storage unit at the location In Arlington, Texas. I went to location to move my items in and there was a homeless couple living in my unit. The unit was filled with junk from the back to the front. I recorded the encounter on my phone as proof. No employee (s) at SecurCare Storage even bothered to verify the unit was clean and available to rent. I was out of money for a U-haul truck and also had to pay another month of storage at Public Storage due to it being the end of the month. Furthermore, this tells me that no one monitors or patrol the property to prevent homeless from living on the property or making sure criminals are not breaking into units. Nasty, dirty place and horrible experience. DO NOT RENT FROM THIS COMPANY.

Good Overall

I have no major complaints about SecureCare, the only reason I did not give 5 stars was because I feel that the insurance should be optional. They mandate it. I feel that once you sign a waiver stating that if your items are stolen or vandalized, then the company is not responsible, so therefore, the insurance should be totally up to the customer.

I seriously thought October the 11th…

I seriously thought October the 11th was the last day for me to be able to have my car stored at secure Care. I had the tow truck driver meet me at secure Care to get my car so I could bring it home. The manager was very rude. I could not believe how rude she was. She said something about calling the police. She called her manager to report me. Her reaction was completely uncalled for and unnecessary. Why did she think that calling the police was the only way to handle the situation, like I was a criminal and she had to call the police and have me arrested. I am not a criminal. I don't like to be treated as a criminal. I certainly don't want to be treated as a criminal by the manager of a storage unit facility. I will never recommend secure Care storage to anyone and I certainly will never use that storage facility for anything. There are other storage facilities in this city. I had to end up paying for 1 month of storage that I didn't need. I don't think that secure Care storage should have made me pay for one entire month just because I got the date wrong. Maybe a week, but not an entire month.

I gave 5 stars because the time I was…

I gave 5 stars because the time I was renting this place always my items been secured and the storage staff all of them were there any time I need them.

after the first month someone tried to…

after the first month someone tried to break into my storage, they gave me a corner unit that was open at the top, so all of my belongings were filled with dirt. my storage door was completely worn out

Great service

Great service, zero issues with security and had peace of mind.