Very positive experience over the past…
Very positive experience over the past 8 plus years. Almost sad to leave but it is time!!!
About SecurCare Self Storage
Data updated- Website
- securcareselfstorage.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 14 reviews
- Replies to negative
- 16% (11/69)
Do you own SecurCare Self Storage? Claim this profile for free and start replying to reviews.
Is SecurCare Self Storage legit?
SecurCare Self Storage (securcareselfstorage.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has replied to 16% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Very nice and safe facility
Very nice and safe facility. Would definitely recommend to others.
Local to my needs but...
Location was local to my immediate needs and reasonable, however, the property is very run down and staff is off site more than they are onsite. I spoke to the 800 number more than onsite staff. I'd rent there again but I definitely don't go there alone after dark...
What suits you?
Initially I worried of pest, mildew, and weathering due to extreme temperature changes while my belongings were in storage. The storage options offered, allowed me to store my things in a temperature controlled indoor unit. So the worries were left behind!
They did great especially working with…
They did great especially working with us when I was in the hospital for ❤ surgery, when I got behind and a couple times the last couple months when I was waiting on unemployment from Covid-19!! Inwould recommend to someone else!!
Awesome customer service
To whom ever it may concern, your facilities was nice, I just wish that your company could have given me at least 4-5 month to be at my storage unit before you charge more money for the unit. Other than your customer service was awesome, Wanda was a wonderful customer service representative. One last thing you should periodically check for water bugs, I had a few in my unit before I left out the unit . Mildred
Secure self storage
Friendly staff, always willing to provide excellent service! Always a pleasure and have been a returning customer for over 4 years!
Great place
Great place. Secure. No issues
Thank you so much for your service when…
Thank you so much for your service when I needed a place to store belongings for a short period of time. Excellent customer service.
Great place
Very helpful, friendly, place was really clean all the time.
Ashley and his team were very helpful…
Ashley and his team were very helpful in assisting me pick out a storage unit. He explained the payment process, access hours and was very helpful overall. I'd definitely use this company again, for my storage purposes. Definitely a 5 Star experience all the way.
Great Place!
The woman who runs this facility is excellent! We have used this place in the past and will use it again in the future!
My trailer was vandalised & damaged at…
My trailer was vandalised & damaged at least a couple times which was not SecurCare. When rates went up, I went to Derrell's for $20 less in a better neighborhood and it even has a free dump station. Goodbye.
Reply from SecurCare Self Storage2020-11-20
Hey Donald, we are sorry to see you go. We always strive to provide the best rental experience for our customers, and from your feedback it is clear that there is work to do. We appreciate your feedback, and will continue to work to improve based on it.
The service the manager Lori delivered…
The service the manager Lori delivered was great for the entire time I had my things stored. I would like to suggest corporate office to review the temperature in the storage facilities in Florida where humidity is very high. I shouldn’t find mold on my belongings since they were stored completely dry. But I did. There was mold on the couch, love seat, a jacket, shoes, curtain rods, and mattresses. I had to throw the jacket away, but could clean the rest. So I suggest to have the temperature lowered down to keep humidity level down than it has been kept.
Reply from SecurCare Self Storage2020-11-20
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind! We appreciate your concerns about humidity, and will work to finding the best possible solution for that issue.
Truly friendly and honestly caring…
Truly friendly and honestly caring staff. When i was hospitalized due to surgery for repair of a broken leg, the staff did all possible to assure me all is well, and for me not to stress over my storage, and that all would be well until I was out of the hospital.
Best!
The staff is very helpful and kind. The price is fair.
Reply from SecurCare Self Storage2020-11-20
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
Awesome Self-Storage in Longview
When we got the storage unit back in August, Valerie at the Longview E. Marshall location was very knowledgeable and helpful and got us the perfect size. We only needed it for as few months, so when I went to cancel it the office was closed. I called another the location on Loop 281 in Longview and Mona took care of everything. She was also amazing! We were very impressed with both the cleanliness of the office, the selection of units, and the wonderful employees at both Longview locations!
Reply from SecurCare Self Storage2020-11-20
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
Clean unit
Clean unit, friendly staff.
Reply from SecurCare Self Storage2020-11-20
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
Safe secure facility
Safe secure facility, with responsive and courteous management.
Reply from SecurCare Self Storage2020-11-20
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
Excellent customer service price… Serving Customers with love
Excellent customer service price convenient my storage was stafe I would gladly recommend to friends and family
Reply from SecurCare Self Storage2020-11-20
Hey, we are so happy to hear that you had a great experience renting with us! Your recommendation means the world to us, and we are so happy to have earned your support. We hope if you have a continuing need for storage that you'll keep us in mind!