SecurCare Self Storage (securcareselfstorage.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has replied to 16% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-12.
The rental space was very clean and no water leaks or bugs. I would rent space from here again.
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
I HAVE OTHER UNITS, AND THE PRICES OF UNITS HAVE GONE BEYOND MY ABILITY TO AFFORD COST. THIS LOCATION HAS GONE DOWNHILL SINCE FIRE IN ONE SECTION. IF YOU CHECK, I WAS IN THAT UNIT OVER 30 YEARS. I HAVE FOUND ANOTHER COMPANY WITH LOWER COST! IF I DON'T GET COST RELIEF, I WILL MOVE OUT OF MORE UNITS. SINCERELY THOMAS J GEGG
Hello, we are sorry to hear that you feel our location has gone downhill. We are always working to ensure that we provide the best value for our customers in both price and service. We understand your frustrations, and will escalate your feedback accordingly.
The representative for the facility I rented was phenanomal. So professional and met our needs even when we had to add a second one so quickly. You’re fortunate to have such a good employee.
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
The service was fine. The facility always clean. The only complaint I have is that I had only made 2 payments and then received notice that my bill would be INCREASED by $10. That is a very poor way to conduct business. Knowing that I had JUST moved my things in.
Hey Claire, we are sorry to hear about your experience. We are looking into what happened here to make sure that our customers are well taken care of.
I had a good experience dealing on the phone when I set the storage up and when I closed my account. The reason for the low rating was the quality of the unit itself. The rubber seal on the door was dry rotted and falling apart and one of the items I had on the floor was wet from what looked to be water getting under the side of the unit. The unit was ok for what I needed at the time, but I am not sure I would use it for a longer period of time.
Hey Harold, we are sorry to hear about your experience. We are looking into what happened here to make sure that our customers are well taken care of.
This was a great place for storage! Secured and clean lot. The receptionist was really nice and very helpful at all times. I would recommend you guys to anyone. 😁
Hey, we are so happy to hear that you had a great experience renting with us! We are so happy to have earned your recommendation, and we hope if you have a continuing need for storage that you'll keep us in mind!
Franz is great a clean safe place highly recommend
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
Hey Nancy, we are sorry to hear that you feel that way. We appreciate some more details so we can continue to improve. If you have any feedback, please feel free to reach out to us directly.
I have always been happy with the service and customer service that Ruth Ann has provided.
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
Great location, clean, reasonable rates.
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
I referred my daughter to use SecurCare in Westfield and did not get 50% off
Hey Elaine, we are sorry to hear about your experience. We are looking into what happened here to make sure that our customers are well taken care of.
The buildings and doors could use a pressure wash and a coat of paint, but I feel confident the items I have in the care of the facility are safe and secure. The manager could not be nicer and she is willing to go the extra mile. She does her job with a smile and courteous interaction. That goes a long way. I had the pleasure of meeting one of her young sons. He was very respectful and a nice young man. I see that “the apple doesn’t fall far from the tree”. It is a pleasant experience working with you. Great job!
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
The store manager maintains the property every well and is always trying new ways to help out tenants. I had a light out in my unit and the SecurCare employee stopped what they were working on to change it out right away. Great storing experience.
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
Clean place, helpful staff.
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
My door was broke the whole time I was there horrible man worked in office
Hey Yvonne, we are sorry to hear about your experience. We are looking into what happened here to make sure that our customers are well taken care of.
Convenient. Easy to work with, could be more secure
Hey Jeff, we appreciate your feedback, and are looking for ways to continue to improve our security. Please let us know if there is anything further we can do to help!
We have no complaints. Seemed like a safe place to store our valuables.
Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!
Service is just average. Facility is clean, and kept up well. Annual increases are substantial at 10% or more since ownership has changed. Tough to make changes or complain with a full storage. Local staff is pleasant. Several interactions with area manager not so much. I am sure some people struggle with the covid pandemic situation and possible job problems. No offers of help have been forthcoming. Just a notice your rate is going up on your anniversary.
Hey, we are sorry to hear about your experience. We are looking into what happened here to make sure that our customers are well taken care of.
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