Item arrived damaged/faulty from…
Item arrived damaged/faulty from Debenhams . Seel was the supplier, completed the online refund form within three days refund was made. Best experience I’ve received fir a faulty item.
About Seel
Data updated- Website
- seel.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 232 reviews
- Replies to negative
- 88% (23/26)
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About this business
Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.
Written by the business, not verified by us.Is Seel legit?
Seel (seel.com) has a 4.5 out of 5 rating on OK.one, based on 232 user reviews collected here. It is listed under Business Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Refund, Product, Customer service. Last updated 2026-08-26.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently mention that customer service is extremely helpful and fast when handling refunds for lost or damaged packages. Customers appreciate the prompt responses and smooth process when items do not fit. Buyers value the peace of mind provided by protection plans when shopping online. Some reviewers were not happy with the refund process, mentioning difficulties with identity checks or lack of value. Consumers also noted frustration when waiting on outcomes or dealing with complicated vendor requirements. A few people experienced challenges with communication regarding damaged goods.
Auto-generated from all reviews of this business. For reference only.What people say
Solution to my Frustration
First off I never received my package and which was very frustrating. Seel did step up to refund me the money which i did appreciate in a timely matter.
Seel is amazing!!!
Seel is amazing! I have had nothing but great experiences with Seel and truly feel protected as a buyer when using the protection they offer at shipping. Highly recommend.
The company responded quickly and…
The company responded quickly and addressed all of our concerns.
It worked exactly how advertised
It worked exactly how advertised. I submitted my issue and it was resolved less than 24 hours. No hassle whatsoever.
I was skeptical when I got the delivery…
I was skeptical when I got the delivery insurance because in past experience it was never good and always got messed up but not this time. I was able to submit my claim for missing package that I never received and within minutes I got a response and had a solution
I requested a refund because the item…was not received
I requested a refund because the item was either not delivered or was taken. The refund process was very fast and effect.
Immediate refund, great customer service
I had occasion to contact customer services with regard to my order as after 14 days the shirts had not arrived. Their customer services agent was fantastic and immediately granted my refund as the problem had been with the carrier delivering my order. I would highly recommend this company.
Reply from Seel2026-08-03
Dear Janette, We regret that your order failed to reach you, but are glad that we were able to help cover your loss. Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more. Please do not hesitate to contact us at [email protected] if you require any further assistance. Best Regards, Seel Support Team
Refund process is a hassle
The process is long and costs you an additional $25.50 because you have to pay for a virtual notary session for verification of ID. You have to first file a claim and upload proof your item is stolen which if your upload does not match the selection of proof you selected your claim will be denied. After your upload is successfully accepted you must schedule an appt with a notary online as the Loss form is uploaded electronically to that page for u to schedule with NotaryPro. It is a quick thing with them but even the rep stated that Seel should be covering the cost of the $25.50, not me. After you sign then the process is complete and you just have to wait for another email stating whether approved or not for a refund. I will never purchase from there again.
Reply from Seel2026-08-03
Dear Joany, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support. Please do not hesitate to contact us at [email protected] if you require any further assistance. Best Regards, Seel Support Team
Quick Turn Around
I hate that I had to use this service for a lost/stolen package, but I am so grateful I purchased the package protection. I appreciate the very quick turnaround to resolve the issue and grant me a refund.
Simple Return Process
I added the Seel option when purchasing a leather bag from Poshmark. The bag ended up being too large, so I returned it to Seel via their claims portal. Printed a label and shipped it to them...had no issues, was sent a refund a few business days later. Would use again!
I am giving four stars & not five
I am giving four stars & not five, mostly because I appreciate your communication with me & trying to rectify my situation of not receiving one of my packages. I did receive my refund promptly & gracious to the seller & SEEL. The package I did received I was happy with! Thank you