Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.
Written by the business, not verified by us.Seel (seel.com) has a 4.5 out of 5 rating on OK.one, based on 232 user reviews collected here. It is listed under Business Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Refund, Product, Customer service. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. People frequently mention that customer service is extremely helpful and fast when handling refunds for lost or damaged packages. Customers appreciate the prompt responses and smooth process when items do not fit. Buyers value the peace of mind provided by protection plans when shopping online. Some reviewers were not happy with the refund process, mentioning difficulties with identity checks or lack of value. Consumers also noted frustration when waiting on outcomes or dealing with complicated vendor requirements. A few people experienced challenges with communication regarding damaged goods.
Auto-generated from all reviews of this business. For reference only.Seel made the whole return/refund process so easy. Once my claim was approved, the refund came through quick and hassle-free no back and forth, no runaround. It's rare to get a service that actually delivers on the "fast refund" promise. Would definitely trust them again for future purchases!
What a waste of time taking out this hassle free cover, DONT DO IT. I have an issue with delivery and when reported this to Seel they told me to wait until mid september and have made no attempt to deal with the issue, when i complained therebwas no dialogue they cancelled my cover. The cover was sold under fakse pretense watch out for these conmen dont waste your money.
Dear Customer, Thank you for your feedback. We have reviewed your case and would like to offer some clarity. Our protection plan is designed to cover eligible shipping-related delays or losses, but we apply clear and consistent standards when assessing claims. A delivery status that has not been updated for a very short period does not automatically qualify as a delay or loss, as we must allow reasonable time for transit and carrier updates. We understand that you were dissatisfied with this process and subsequently requested to cancel your policy. Although our standard cancellation window is limited, we made an exception in your case and processed the cancellation as you requested. Best Regards, Seel Support Team
Didn't receive goods contacted dpd who said they would investigate had to ask my daughter cinract ypu because it was difficult for me to do .too complicated
Dear Customer, We regret that your order failed to reach you, but are glad that we were able to help cover your loss. Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more. Please do not hesitate to contact us at [email protected] if you require any further assistance. Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible. Best Regards, Seel Support Team
So happy I purchased protection on my Poshmark purchase! Seamless return process. Money deposited into my Venmo as soon as return was received.
From now on I'm going to really think about just paying for the insurance you offer. I tried my best to settle the delivery issue with the vendor and FedEx and I am grateful I purchased this insurance. I would have lost out on money. Thank you for making it and easy process.
The turn around time for my refund approval was pretty quick thank you.
Purchased the wrong color serum tried to catch it before it was sent but it was too late, but once I received the item I put in for a refund and was refunded SAME DAY. Was able to repurchase the correct item
Excellent service! I had purchased an item that was delivered and completely misshapen , it was a hat…. It was a final sale, but they still refunded because I sent pictures.
Seel exceeded my expectations. They came up with a partial refund on my Kaws Sculpture that had 2 small scratches on the back. I love the piece and really didn’t want to send it back though that was an option they gave me. I chose to take a 20% discount. They immediately refunded the money to my credit card. I will certainly take out insurance with Seel on my next purchase.
This was so simple and surprisingly easy to file my claim. I was frustrated and had done my due diligence to try and locate my package. The claim process provided space for explanation and 3 options for payment return. After much frustration with not receiving my glasses to be able to file a claim and get my money refunded so quickly was a blessing.
Thank you Seel team. This was a make or break moment for me as a continued customer of Coofandy. I understand that some packages come a great distance and alot can happen en route. I can continue to shop with confidence that when things are not perfect I will be covered.
They respond to the situation very quickly and effectively!
I purchased the coverage and needed to make a claim on some filament that was damaged. I filed the claim and within two days it was approved and new filament was shipped to me to replace mine. Worked great!
Attentiveness, solution, and service are impeccable
Multiple issues with the shipping company and Seel was vey efficient in resolving the lost packages
Everything came through great. When I had to make a return, it covered it and made sure both parties were taken care of.
Quick and easy process for stolen packages. It’s worth that little extra for that type of protection.
quick and seamless. lifesavers
The best and faster service I ever experienced. Thank you!
I purchased the wrong foundation shade from Tirtir and seel processed my refund without any issues whatsoever, so thank you
232 reviews matching
