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Business Services

Seel

ClaimedCollecting reviews

232 reviews

4.5232 reviews
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About Seel

Data updated
Website
seel.com
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
232 reviews
Replies to negative
88% (23/26)
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[email protected]seel.com

About this business

Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.

Written by the business, not verified by us.

Is Seel legit?

Seel (seel.com) has a 4.5 out of 5 rating on OK.one, based on 232 user reviews collected here. It is listed under Business Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Refund, Product, Customer service. Last updated 2026-08-26.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. People frequently mention that customer service is extremely helpful and fast when handling refunds for lost or damaged packages. Customers appreciate the prompt responses and smooth process when items do not fit. Buyers value the peace of mind provided by protection plans when shopping online. Some reviewers were not happy with the refund process, mentioning difficulties with identity checks or lack of value. Consumers also noted frustration when waiting on outcomes or dealing with complicated vendor requirements. A few people experienced challenges with communication regarding damaged goods.

Auto-generated from all reviews of this business. For reference only.

What people say

D
Dalisa AndersonUnited States · 1 review · Verified · Experienced 2026-08-17 ·

After a whole month of run around

After a whole month of run around, I finally received my refund no explanation, no sorry, no nothing

Reply from Seel2026-08-25

Dear Customer, We regret that your order failed to reach you, but are glad that we were able to help cover your loss. Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more. Please do not hesitate to contact us at [email protected] if you require any further assistance. Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible. Best Regards, Seel Support Team

L
Lisa ArnoldUnited Kingdom · 3 reviews · Verified · Experienced 2026-08-17 ·

Horrendous service!

Reply from Seel2026-08-25

Dear Customer, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support. Please do not hesitate to contact us at [email protected] if you require any further assistance. Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible. Best Regards, Seel Support Team