About Seel
Data updated- Website
- seel.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 232 reviews
- Replies to negative
- 88% (23/26)
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About this business
Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.
Written by the business, not verified by us.Is Seel legit?
Seel (seel.com) has a 4.5 out of 5 rating on OK.one, based on 232 user reviews collected here. It is listed under Business Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Refund, Product, Customer service. Last updated 2026-08-26.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently mention that customer service is extremely helpful and fast when handling refunds for lost or damaged packages. Customers appreciate the prompt responses and smooth process when items do not fit. Buyers value the peace of mind provided by protection plans when shopping online. Some reviewers were not happy with the refund process, mentioning difficulties with identity checks or lack of value. Consumers also noted frustration when waiting on outcomes or dealing with complicated vendor requirements. A few people experienced challenges with communication regarding damaged goods.
Auto-generated from all reviews of this business. For reference only.What people say
it was a very quick
it was a very quick, simple, and easy process
My order was processed very quickly
My order was processed very quickly, but I did not receive it. My refund was approved within minutes.
Best service thank you
Request handled quickly, efficiently, and completely
They completely delivered on their promise in under 24 hours. Thank you!
Great and fast service
Great and fast service! I feel much safer shopping online when Seel is offered as an add-on insurance option. It gives me extra peace of mind knowing my purchase is protected.
I was told my product was delivered…
I was told my product was delivered over and over then told to contact the courier myself who was yodel then in post then Royal Mail. This has been a nightmare of emails and lies.
Reply from Seel2026-08-20
Dear Customer, We regret that your order failed to reach you, but are glad that we were able to help cover your loss. Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more. Please do not hesitate to contact us at [email protected] if you require any further assistance. Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible. Best Regards, Seel Support Team
The process for claiming a lost package…
The process for claiming a lost package was relatively easy and reimbursement was quick.
Excellent customer service and great experience
I had a very positive experience with Seel. My package was significantly delayed, and I received a refund through Seel. The package was eventually delivered, so I contacted Seel to let them know and offered to return the refund. Their response was exceptional. They appreciated my honesty and decided to let me keep the refund as a gesture of goodwill. I was honestly very impressed by their professionalism, kindness, and customer service. I highly recommend Seel. They truly stand behind their customers and their service. Thank you, Seel, for this excellent experience!
I was very stressed by my stolen…
I was very stressed by my stolen package, but it was easy to reach them and get my refund. Great
I ordered a foundation from tirtir but…
I ordered a foundation from tirtir but the shade was too dark so i requested a refund and seel service made it so easy I received my refund the same day after a few hours.
Quick and easy to use
Quick and easy to use. Really helpful
Refund succesfull
They refunded me correctly.
Good service. Remarkably quick.
Swift and friction free.
Great customer service
They were very helpful and quick to respond.
Attentive service
They were very responsive and wanted to make sure I got my claim settled quickly.
Fraudulent company wanting BIOMETRIC DATA
Ordered from PLT paid almost £30 for extra protection because I live in a shared block/hotel style area with no front of house . Now they are making me do BIOMETRICS of my ID and face with a third party company which after doing research holds your information for up to 3 years. This is UNLAWFUL and an absolute joke. I will be taking this so much further they have taken my money and are trying to force me into providing documents to which is so SUSPECT I would have never paid this money for protection I would have contact pretty little thing myself because it’s the retailers issue. I just want my money back from something I didn’t receive - this ruined my whole holiday and now this is continuing
Reply from Seel2026-08-25
Dear Customer, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support. Please do not hesitate to contact us at [email protected] if you require any further assistance. Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible. Best Regards, Seel Support Team
Never got refund
Never received my refund
Reply from Seel2026-08-25
Dear Customer, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support. Please do not hesitate to contact us at [email protected] if you require any further assistance. Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible. Best Regards, Seel Support Team
Mirror was smashed on delivery,reported…
Mirror was smashed on delivery,reported and refunded the next day,I’m very impressed with the no nonsense solution
Very easy to navigate and very fast…
Very easy to navigate and very fast resolution.