Senser (senser.net) has a 4.2 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
The quick response with your customer servuce staff they were excellant
Reply from Senser2026-07-29
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
O
Olga · 18 reviews · Verified · Experienced 2026-07-09 ·
★★★★★
I received my bag sooner than was…
I received my bag sooner than was promised. The quality is very good, the color and features as anticipated.
The only reason I gave 4 stars is that I could not find the authenticity proof. It would be very helpful to receive some sort of authentication: certificates, guide to where it can be found for example.
There was information on the paper tag re digital ID but I did not find it and Senser could not help me with it.
Reply from Senser2026-07-28
Dear Valued Customer,
Thank you for taking the time to share your thoughtful feedback.
We're delighted to hear that your bag arrived sooner than expected and that you were pleased with its quality, color, and overall condition. It's wonderful to know that your purchase met your expectations in these areas.
We also sincerely appreciate your comments regarding authenticity documentation. We understand that having clear information about a luxury item's authenticity can provide additional confidence and peace of mind. While authenticity documentation, digital IDs, and accompanying materials may vary depending on the brand, production batch, or partner boutique, we recognize that clearer guidance would be beneficial for our customers.
Your feedback regarding authentication information and digital ID guidance has been shared with the relevant teams as we continue working to improve both our product information and post-purchase support.
Thank you again for your valuable suggestions and for choosing SENSER. We look forward to providing you with an even better experience in the future.
Warm regards,
The SENSER Customer Care Team
Bought a Versace trousers from Senser. I already had one before from a Versace boutique in Italy. I can confirm that it's authentic with the RFID tag and QR code stitched inside it. With it's great discount and delivery time, I definitely recommend their services!
Reply from Senser2026-07-28
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Excited I found this website so I could order a bag that was only available in boutiques in Europe/Asia. I was pleasantly surprised by how quickly delivery was! Just knocking down a star because my item was only shipped with the dust bag. As a luxury service, items should be packaged to give the buyer an appropriate luxury experience. There wasn't even tissue paper or bubble wrap surrounding the dust bag for added protection during transit.
Reply from Senser2026-07-23
Dear Valued Customer,
Thank you for taking the time to share your thoughtful feedback.
We're delighted to hear that you had a positive experience with SENSER and were able to find a bag that was otherwise only available through boutiques in Europe and Asia. It's also wonderful to know that the delivery exceeded your expectations.
We truly appreciate your comments regarding the packaging. We understand that presentation is an important part of the luxury shopping experience, and that careful packaging helps create the sense of occasion customers expect when receiving a premium purchase. Your feedback regarding the protective wrapping and overall presentation has been shared with our relevant teams as we continue working to enhance our packaging standards.
Thank you again for your valuable suggestions and for choosing SENSER. We look forward to providing you with an even better experience on your next purchase.
Warm regards,
The SENSER Customer Care Team
I was very conservative to purchase designer bags from Senser at first because it's too good to be true. It turns out that I had good experience with the website, very professional, fast, and responsive. I also obtained a third-party authentic certificate too. I am lucky to purchase one of the last products I wanted from the website. It was shipped from a European boutique. One drawback is that the boutique doesn't give the designer box; mine just came with a dustbag. The restocking fee is also a little high, so make sure you really want the product before making a purchase.
Reply from Senser2026-07-20
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
