Senser (senser.net) has a 4.2 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
What people say
L
Lana · 1 review · Verified · Experienced 2026-07-29 ·
★★★★★
Authentic brand new product
Authentic brand new product, competitive price, good communication regarding every step of delivery process, impressive packaging.
Reply from Senser2026-08-03
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
N
Nisha · 4 reviews · Experienced 2026-07-24 ·
★★★★★
It’s not worth the discount
I will never order from them again! Once you have an issue that’s when the problem starts! Return / refund process needs to be revised it’s not worth the discount just buy directly from boutiques it’s better peace of mind!
Reply from Senser2026-08-03
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear that your experience with our return and refund process did not meet your expectations. We understand that while product value is important, having a smooth and reassuring after-sales experience is equally essential when purchasing luxury items.
At SENSER, we recognize that the return process is a key part of building long-term customer trust. We appreciate your candid feedback regarding this experience, and your comments have been shared with the relevant teams as we continue reviewing ways to make our return and refund procedures clearer, more efficient, and more customer-friendly.
We sincerely regret that this experience has affected your confidence in shopping with us. Your feedback helps us identify areas where we can improve, and we remain committed to providing a better experience for our customers.
Thank you again for sharing your perspective.
Warm regards,
The SENSER Customer Care Team
Quick, efficient service in handling luxury goods. SENSER app is extremely user friendly which made shopping seamless. You all are the bomb.com. Definitely a 10 out of 10!
Reply from Senser2026-07-31
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Great customer service, fast shipping and good price
Reply from Senser2026-08-03
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
First try, very positive experience and hope it will happen again
I discovered my dream Longchamp Bag on Senser. As I live in Canada, I ordered it last week and received it today, shipped from Hong Kong, so a fast delivery. I greatly appreciated Senser’s explanation of shipping from Hong Kong. This is a legit website, and its items come from legit fashion brands, harvested from all around the world, hence the expedition from Hong Kong. I will buy again.
Reply from Senser2026-07-31
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
c
customer · 2 reviews · Experienced 2026-07-29 ·
★★★★★
Ordered first time and very happy with…
Ordered first time and very happy with the service. Dior shoes came brand new with original box.
Reply from Senser2026-07-30
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Send an email and get a reply very quickly. This is very good.
Reply from Senser2026-07-30
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
M
Maria · 22 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
Excellent experience
Reply from Senser2026-07-30
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear that your bag arrived damaged. We understand how disappointing it is to receive a luxury item in a condition that does not meet your expectations.
At SENSER, we take product condition and packaging standards very seriously. All items go through quality checks before shipment, and we work closely with our logistics partners to ensure products are handled with care throughout the delivery process. However, we understand that unexpected issues may occur during transit.
We would appreciate the opportunity to review your case and assist you further. Please contact our Customer Care team with your order details and any relevant photos of the damage so we can investigate and provide appropriate support.
Thank you again for bringing this to our attention. Your feedback is valuable and helps us continue improving our quality control and delivery experience.
Warm regards,
The SENSER Customer Care Team
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
C
Chris Taylor · 24 reviews · Experienced 2026-07-30 ·
★★★★★
I was sent the wrong colour of the…
I was sent the wrong colour of the sunglasses I ordered. Of course it is too difficult to return or exchange them so I guess I am stuck with them.
Reply from Senser2026-07-31
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear that you received a pair of sunglasses in a color different from what you ordered. We understand how disappointing this must be, especially when you were expecting a specific style and color.
At SENSER, we take order accuracy very seriously, and we regret that your experience did not reflect the level of care we strive to provide. We also understand your concerns regarding the return or exchange process and apologize if it felt difficult or inconvenient.
We would appreciate the opportunity to review your order and assist you with this matter. Please contact our Customer Care team at [email protected] with your order details and photos of the item received, so we can investigate the issue and provide the appropriate assistance.
Thank you again for bringing this to our attention. Your feedback is important to us and helps us continue improving our service.
Warm regards,
The SENSER Customer Care Team
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
Really enjoyed my purchase from start to finish, saved a lot of money and item was brand new! Customer service was phenomenal and I felt informed the entire time. Shipping was super fast once it got released! Will 100% buy again I am extremely satisfied.
I was skeptical at first but and I am very glad I decided to take a chance. Love the Dior Loafers!
Reply from Senser2026-07-30
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
I’m so happy with the service!!!! I ordered Dior shoes, came brand new condition with original box.
Reply from Senser2026-07-30
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
C
Charles · 1 review · Verified · Experienced 2026-07-29 ·
★★★★★
The item arrived promptly
The item arrived promptly, and the quality exceeded my expectations. The tracking updates and customer service were excellent. This was my first purchase, but it won’t be my last. I’m thoroughly satisfied with my experience and plan to return soon for more purchases.
Reply from Senser2026-07-30
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
M
Miranda · 1 review · Verified · Experienced 2026-07-30 ·
★★★★★
I ordered a Fendi bag which I…
I ordered a Fendi bag which I absolutely love and the price was incredible. The delivery took a little longer than other platforms but I can’t complain with the price I purchased it for! Would definitely use SENSER again!
Reply from Senser2026-07-30
Dear Valued Luxury Enthusiast,
Thank you sincerely for sharing your wonderful feedback. We are truly honored that you chose SENSER for your luxury fashion journey, and it brings us great joy to know you had a positive experience with us.
At SENSER, we remain dedicated to curating exceptional pieces from the world’s most renowned houses and to providing a level of service that reflects the care and quality our clients deserve. Your kind words encourage us to continue raising the bar, and we will strive to make every shopping experience with us even more seamless and enjoyable.
We are deeply grateful for your trust and support, and we look forward to welcoming you again soon.
Warm regards,
The SENSER Team
I paid $1,513 for an order that I never received. FedEx left the parcel outside my door unattended with no signature required and it went missing. The delivery photo only shows a parcel sitting on a doorstep — it does not show it was handed to anyone.
When I raised this with Senser, they refused a refund or replacement, said the delivery was “completed in accordance with guidelines,” and told me to file a police report myself. For a $1,500+ purchase, no signature on delivery is unacceptable, and pushing the loss onto the customer is worse.
I have now escalated this as a payment dispute. Be careful ordering high-value items — if the courier dumps it at your door and it disappears, Senser will not stand behind the sale.
Reply from Senser2026-07-31
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and understand how upsetting it must be to have concerns regarding the delivery of a high-value order.
At SENSER, we take delivery-related concerns very seriously. Once an order is marked as delivered by the carrier, we review the available delivery information, including carrier records and proof of delivery, to understand the circumstances and determine the appropriate next steps. We understand, however, that receiving a delivery confirmation without having the package in your possession can be extremely frustrating and distressing.
We regret that the resolution provided did not meet your expectations. We also understand your concerns regarding signature requirements for higher-value purchases, and your feedback regarding delivery procedures has been shared with the relevant teams for further review.
As this matter has been escalated through your payment provider, we will cooperate fully with the review process and provide any relevant documentation required.
We sincerely regret the frustration this situation has caused and appreciate you bringing your concerns to our attention.
Warm regards,
The SENSER Customer Care Team
