Chat help
Chat help. Was not sure what parts I needed,but after chatting with the person on line they help me know what to order. Thanks for all the help. Also they told me when the parts would be at my door and it was delivered on time.
About Septic Solutions
Data updated- Website
- septicsolutions.com
- Category
- Home Services
- Location
- United States · Dieterich
- Status
- Unclaimed
- Last 12 months
- 72 reviews
- Replies to negative
- 50% (2/4)
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Is Septic Solutions legit?
Septic Solutions (septicsolutions.com) has a 4.7 out of 5 rating on OK.one, based on 73 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 72 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Repair Kit order
Able to locate air pump repair kit I needed easily. Shipped out and received within 4 days. Easy to repair air pump. Would give a five star, but the shipping envelope / box was crushed by USPS. Maybe a stronger cardboard box would help?
Ordering was easy and recieved pump…
Ordering was easy and recieved pump quickly.
Called on Monday order delivered next…
Called on Monday order delivered next day great.
Order arrived well packed and correct
Order arrived well packed and correct. I will definitely be ordering the parts needed for the next phase of my project from this firm.
Easy site to navagate!
Prompt delivery. Got it in 2 days free shipping!!!
I called the 800 number and spoke and…
I called the 800 number and spoke and ordered the 735 for the septic system , the call was very pleasant and informed. Received in 2 days and unit working great. .
Septic tank riser
Easy site to navigate and place order. Plenty of information to make an informed decision. All the necessary components to do the job included.
Selection value Quick fullfillmeny
Ordering was easy… delivery great
Ordering was easy… delivery great! Product was perfect!
Great service
The videos explain replacement or rebuilding my Hiblow pump very clear. I ordered my new Hiblow pump on the weekend while you were closed and still recieved it on Wednesday with plenty of time to replace the old one. It was full of red dust a dead give away it was junk.
12 inch septic riser kit
Great company to do business with. Super Fast shipping. Product just what I ordered. Great service.
Fast delivery of parts I needed to get…
Fast delivery of parts I needed to get my septic running again.
My pump failed over the weekend
My pump failed over the weekend. I called them on Monday morning and they shipped it same day had it on Tuesday.
The product arrived on date promised…
The product arrived on date promised and we got it installed and are very happy with the product.
They got septic parts
They have the septic parts I need and ship them the same day.
Great Cost Effective Alternative
My 4 year old existing septic jet aerator pump was seizing up and tripping my alarm. The OEM Jet brand pump was double the cost of the one that I got from Septic Solutions. Based on the strong reviews, flood resistant motor option, and easy online purchase process, I gave Septic Solutions a shot at winning me as a new customer. The online ordering process was very clear and easy, free shipping came in only 2 days, and it was an easy quick pump swap that solved my issue. Another great thing about this pump vs the OEM Jet pump is that the pump is more compact and the bubble deflector is about 4 inches higher allowing for temporary higher water level in the tank without tripping the pump alarm unnecessarily.
No pump exchange no notice
The product is fine but arrived later than indicated, most likely a FedEx issue. When I ordered my replacement air pump on April 2 2026, there was no note on your webpage about discontinuing the pump exchange program. Yet after I received my new air pump on April 7 2026 and discovered there was no return ship label, now the website says they've discontinued the program. Will order my air pumps elsewhere as they are cheaper elsewhere; only ordered here to recycle a pump and get $50.
Reply from Septic Solutions2026-04-09
Thank you for your review. We're sorry about the FedEx shipping delay. Just to clarify: we did not discontinue our $50 Pump Exchange program. We simply changed the $50 incentive from a mailed check to a $50 store credit (issued after we receive your old pump). The program is still fully active. If you reach out to [email protected] with your order number, we'll make sure you get the prepaid return label and $50 store credit processed quickly. We appreciate your business and hope this helps clarify!
Company with Integrity
Have used your company a couple of times and pleased with customer service. Very professional. Every time our questions have been answered promptly and products delivered immediately. Nice to do business that takes care of their customers and stands up to their products.
Above and Beyond!
I order 2 items that didn't pair, they caught my mistake, called to confirm, and fixed the error before shipping items.... ABOVE AND BEYOND!!!