Amazing customer service!
Amazing customer service!! Amanda was very helpful and amazing, was able to resolve what I needed ASAP!
About Sewingpartsonline
Data updated- Website
- sewingpartsonline.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/6)
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Is Sewingpartsonline legit?
Sewingpartsonline (sewingpartsonline.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Excellent customer service
As with all sewing projects, there was a bump in the road. And it was overcome simply and well. No muss, no fuss. Customer service rocks! Of course, the only other "problem" was that I had could buy less than I wanted!!
Cust Service was excellent
The customer service rep was very pleasant and fun. I enjoyed our convo and got the info I needed. I think attitude is really important for good customer service. Thank you!
They do not stand behind their…
They do not stand behind their products. Sew steady extension table was the wrong size and broke in one corner. They said it was non refundable and non returnable even though it doesn't fit.
I ordered a part that didn't fit my…
I ordered a part that didn't fit my machine, so I emailed them and very quickly they responded and fixed the issue.
Friendly and attentive staff who…
Friendly and attentive staff who reached out quickly about an undeliverable address.
The representatives from Sewing Parts…
The representatives from Sewing Parts are always friendly and helpful
Everything about this was great
Everything about this was great: the reply to my inquiry was speedy, the help was exactly what I needed, and my subsequent questions were also answered right away, politely, without making me feel foolish for asking.
Sewing Parts Online comes to my rescue AGAIN!
Several years ago, I was given the link to Sewing Parts Online by my Bernina store on 1604 in San Antonio in order for me to order a "foot" for my 930. This time, I was in need of the machine/wall plug. I contacted SWO via an email and within just a minutes received a response to send a pic of the plug. I followed through and shortly thereafter (less than 30 minutes), I received a response indicating a plug that may correspond to mine that I could order YET return, with a refund, in the event it didn't fit. I ordered it and am presently awaiting its arrival. My Bernina 930 is 40+ years old so I am sooooo thankful I have a source to keep it in top-shape for my granddaughter. Sewing Parts Online has been & hopefully will continue to be a source for me in keeping my prized machine in working condition.
I will buy again from sewing parts…
I will buy again from sewing parts because they have good products and their response to any issue is fast and fair.
Quick response and great advise
I appreciated the prompt reply and the valuable advise. I can't throw any thing away and purchased the scrap cutting templates from Sewing Parts online .. I have begun using up small pieces of every fabric I have every used and am making scrappy quilts blankets for the Humane society. Each 8" block is a reminder of quilts I have made over the years.
Parts for discontinued machines still available thru Sewing Parts Online
You had the bobbin winder assy that sev yrs ago my dealer told me Brother didnt mk any more so he cdnt fix it on my 2004 NV4000D. I installed it myself & now hv working bobbin winder on my machine. HOORAY for SewingPartsOnline!
Excellent Customer Service
I was searching for parts for a Singer 3443c that I picked up from a goodwill shop for not very much money. It was missing the extension table. I reached out to Sewingpartsonline and they very quickly sent me a list with pricing for everything they had on hand for the machine. It was my decision to not invest any more money into the machine but I very much appreciated their quick response and customer service.
Questions answered quickly
Questions answered quickly. What could have been a problem for me was taken care of. Excellent customer service.i will certainly recommend this company to my sewing friends.
All orders I've received have been…
All orders I've received have been packed well and shipped fast. They're great for identifying parts I've been given and for locating parts for older models. My emails have always been answered quickly and they go out of their way to meet the need.
Excellent Customer Service
I have ordered from Sewingpartsonline before and always had a good experience with excellent products. I contacted them about an order that I knew part of was on backorder. I just wanted an update and they were happy to give me a clear, honest, answer with no tap dancing. I completely understood and said I would just wait rather than getting refunded or splitting my order. Aside from being an honest customer service, they have great, reliable products and for those reasons, they are one of my go-to sites.
Although my parts were delayed the…
Although my parts were delayed the customer service was amazing! Thanks again Amanda for all your help!
Item not as advertised - Restock fee not noted upon purchase
Item not as advertised. Falsely advertised to support an embroidery module. Additional fee to ship. Restock fee of 15% not noted when purchased.
Excellent Customer Service & Beautiful Fabric
The response to my email was quick and efficient. I got the answer I was seeking and an assurance that my order would be shipped the following day.
Products are always as stated and good…
Products are always as stated and good quality. Service is prompt and helpful,