Sewingpartsonline

You are very reliable with prompt attention to customer sercice

They are my trusted site for part to my vintage sewing machine. You can rely on them.

They answered my chat question fast…

They answered my chat question immediately. This company gives a great variety of products and can really help a beginner like me make the best choice.

Horrible product and customer service

I ordered material over 2 weeks ago, I recieved an email it was on its way. Then it NEVER came I tried emailing and calling. The email took 2 days to get a response and the phone call took about the same for them to get back to me. I recieved another email my material was on its way then it was gone. I recieved email that they were half yard short and it had already been cut and what would I like to do. This was my first time dealing with these people and will be the last time dealing with these people. Horrible customer service and crappy product and time to get it. Beware buying anything from them they do not honor anything.

Everything arrived.

Great Customer Service Response

They answered my question in a timely manner.

Old faithful back in business!

I needed to repair my old faithful sewing machine and Sewing Parts was there. I ordered and received my item swiftly and my machine is back in business. Thank you for what you do!

Great selection and prices

Great selection and prices. I’ve made multiple purchases and have been pleased with everything.

Customer service

The customer service is absolutely excellent! Responses are timely, repairs are fully explained and shipping is fast and easy. They are definitely one of the premier sites on my list!!

I have no complaints.

You didn’t even have to help me and you…

You didn’t even have to help me and you did! Thank you for your help!

Customer service was great I needed to…

Customer service was great I needed to return an item and they were very quick to answer my return questions.

My package was never received

My package was never received. When I reached out to support I was instructed to check with the post office. After doing so, the post office explained to me that Sewing Parts Online would have to file a claim for the misdelivered package and that it would be no issue for them since the package is under the $100 insured maximum. When I reached out to Sewing Parts Online with this information I was told that they would not help. Apparently this is a common issue other people have had with this company

Excellent products

Excellent products, fast shipping and quick response to questions.

I paid $14.99 for expedited shipping

I paid $14.99 for expedited shipping, their website said it would arrive on July 3rd, it came on July 6th, the same time the $5.99 shipping would have arrived. I asked for the difference to be refunded; haven't heard back. UPDATE: My entire shipping cost was refunded. Upon further reflection, I'm sure it was the Post Office's fault, I was just mad, as I missed my deadline to finish the project. Thank you.

Pleasure doing business

A pleasure doing business with this company. Answered my questions quickly and easily and will await my delivery. Prices were also very reasonable. Thank you

Fast and informative

I used the contact option and described…

I used the contact option and described what I was looking for. I knew you had what I was looking for!! I was sent a link for options and I ordered. Of course I had to order some fabric also lol.

Knowledgeable and helpful staff

The folks at Sewing Parts Online are outstanding. I had some questions and they were prompt in replying and extremely helpful. Having never ordered from this company I wasn't sure what to expect. They exceeded my expectations. I will definitely be a customer going forward.

Outstanding Service and Supplies

Not only does Sewing Parts have pretty much anything anyone would need, but the customer service is responsive and helpful. Excellent company!

The promptness of delivery

The promptness of delivery, and finding the awesome product on sale at your site