Sewingpartsonline (sewingpartsonline.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I bought a sewing machine on Marketplace but it was missing the pressure foot, and the extension table. I was able to find both here. The chat option allowed a representative and myself to converse. They got me to the parts I needed quickly. When it arrived, it fit perfectly and looked like new. I would recommend this site 100% and will use it again myself for any future needs.
Your customer service was very responsive and prompt when replying to my inquiry. I am very grateful.
I mistakenly ordered some accessories that I hadn’t realized came with my machine. I emailed the company, after hours, to cancel order. They responded almost immediately during regular business hours and honored my request to cancel. I have also discovered the online tutorials they provide, which are quite helpful. I am confident that this is a reputable company and they will continue to be my go-to company for supplies!
I have a vintage sewing machine that needs replacement parts. They answered my questions quickly and provided links to the product I was inquiring about.
I ordered a basic mechanical sewing machine to take to classes at my local public library. I failed to notice that the machine I ordered did not have a stitch width selector which would be nice to have but for beginner sewing lessons really isn’t a necessity. I chose economy shipping and the machine arrived earlier than expected. I communicated via text with a question about the return policy; I was considering exchanging this machine for a model with a stitch width selector but based on the honest and perfectly reasonable response, I decided to keep the machine I ordered. I have other machines; this is a light weight machine I can easily take to classes and I can work with the features it has. Overall, I am pleased with the quick shipping, immediate and personal response to my text messages (obviously not an AI bot!) and quality of the product. The Janome 2212 has a strong motor, sewed through 16 layers of quilter’s cotton with a nice stitch quality. The machine is quieter than some other basic mechanical machines I have used and sews smoothly. It’s a nice machine for a beginner.
Super easy got back to me right away and no problems boom problem solved package on the way
Amanda and the team at Sewing Parts Online provided outstanding customer service. We ran into multiple issues with our order, but Amanda handled every one of them promptly, professionally, and with genuine care. She stayed on top of the situation, communicated clearly, and made sure everything was resolved to our satisfaction. It's rare to find a company that stands behind its customers the way they do. Amanda's dedication and responsiveness turned what could have been a frustrating experience into a very positive one. I highly recommend Sewing Parts Online and truly appreciate the excellent support from Amanda and the entire team. Thank you!
This is a great company and I love doing business with them. I will continue to Shop with them over and over again
So far so good! I’m a fairly new customer and sent a message about an order! I received a prompt response. I also have ordered and received a few items. They came quickly and I was very pleased. I will continue to order here.
I love this company. They always have what I'm looking for. Their service is excellent! I place an order and had to change the shipping order address. I placed it on a Sunday after hours and realized my mistake. I sent and email and also left a voice mail. On Monday mid morning I received a call from Mercedes who was kind and very helpful. She resolved the problem quickly. I highly recommend this company. 😎
I had been searching for some time for specific item. Courtney was quick, and verified what I needed. It was sent speedily on its way
Quick response time for my email! And this will be the 3rd time I’ve ordered from Sewing Parts Online and I’ve only been sewing for 3 months! The quick turnover time has helped me continue on all my projects!
Never had an issue with any service. The customer service ladies are great. Can’t ask for nicer ladies to answer the phone and help you with any issues. I give them huge credit in sending parts diagrams for us “ the customer “ to make sure we have the right part. Many thanks to the ladies.
Courtney in Customer Service was extremely helpful in helping me choose a sewing studio that would accommodate my large machine in a small space. She saved me much time and money, and I am grateful! 😍
Dealt with Marcedes regarding my fabric order. There was not enough of my original order so several options were offered and due to her diligence, a replacement is on the way!!!!
My pattern turned out to be out of stock, I was notified and refunded quickly after she checked to see how quick it could be obtained and costs of expeditedmshipping…pleasant and went above and beyond..
Prompt response with more info than I asked for (and didn't know I needed).
Samatha did a great job of helping me get the perfect insert. I appreciate her going above and beyond to solve the issues I had. Wonderful company. I'll definately be sending my business to them in the futuer.
I ordered bobbins, and USPS said they were delivered, but they were not. Customer Service walked me through every step of getting my bobbins to my house successfully, and communicated the whole time. Even though this was not their fault, they took ownership and saved the day!!
The customer service I’ve received from sewing parts online has been outstanding. I’ve ordered from them a few times over the years and I’ve always been very pleased with their products and service. I wouldn’t hesitate to recommend them.
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