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Business Services

Sezzle

201 reviews

4.3201 reviews
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About Sezzle

Data updated
Website
sezzle.com
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
94% (31/33)
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Is Sezzle legit?

Sezzle (sezzle.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.

What people say

K
Kathy Wilkinson · 1 review · Experienced 2026-07-15 ·

Sezzle is a lifesaver

I have had Sezzle for years and it is a great app. Always use it when I don’t want to make a big purchase and pay up front. The payment plans are excellent and Sezzle anywhere is a blessing.

Reply from Sezzle2026-07-16

Thank you so much for sharing your experience, Kathy! If there's anything we can do for you in the future, please feel welcome to contact us! 😊 🙌

D
Danielle Damrau · 8 reviews · Experienced 2026-07-15 ·

Sezzle is Marvelous! :)

I love Sezzle! Thank you, Sezzle! You helped me get my e-bike, and I could not have quite done it without you fronting me the money for it, so thank you very much. Your payment terms are affordable and easy to work with. I can't thank you enough for how much I love my e-bike you helped me purchase. Thank you! Thank you! Thank you!

Reply from Sezzle2026-07-16

Thank you so much for sharing your experience, Danielle! 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!

J
Jorvic Rodriguez · 1 review · Experienced 2026-07-16 ·

Love love love

Reply from Sezzle2026-07-16

Thank you so much for sharing your experience! If there's anything we can do for you in the future, please feel welcome to contact us!

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Laura Rivas · 1 review · Experienced 2026-07-13 ·

I would not recommend Sezzle

I would not recommend Sezzle. I have been using Sezzle since 2021. I have never had a late payment. Recently, my bank canceled my card due to fraudulent charges and had to cancel my card. Due to this my payment on Sezzle declined. I was charged a late fee of $16.95 PLUS a "failed payment fee" of $6.95. I contacted customer service to explain my situation and see if there was any way these fees could be waived as a one-time curtesy since I had never been late before and the response was that this was not possible because "the late payment fees have already been processed". I asked to speak to a manager but they said manager was busy and that they would reach out to me and I am still waiting for a response. I will be closing my account and never using Sezzle again. There are so many other similar services with better customer service. There are also now charging a fee to use a "debit card" to load a balance to make a payment $4.99. This app is a scam, and I would not recommend to anyone.

Reply from Sezzle2026-07-19

We’re sorry to hear about the fee on your account. Late or failed payment fees are applied based on timing and payment method, but we’re happy to take a look and clarify. Feel free to contact us at [email protected].

D
Danielle White · 1 review · Experienced 2026-07-15 ·

Predatory charges and options that…

Predatory charges and options that intentionally prevent you from making payments without accruing exorbitant fees. This company is predatory. Stick to legitimate companies like Affirm or Klarna.

Reply from Sezzle2026-07-16

Hi Danielle, thank you for sharing this experience with us. We sincerely apologize, as we completely understand how frustrating and upsetting this situation can be, and we’d be glad to investigate it further to verify what happened and determine if there’s anything we can do to help you. In order for us to do this, we’ll need additional information to locate your account, so we encourage you to contact our Shopper Support team at [email protected], and we'll do our best to help. Thank you.

J
John · 1 review · Experienced 2025-07-23 ·

Company has been honest and straight…

Company has been honest and straight forward the whole time. Told me what I can and cannot spend their money on and when I hit my limit. Sezzle up and Sezzle cash have helped me out so many times. With starting my own business and three kids in private school their repayment options just organ groceries some weeks has been super helpful. I recommend to everyone

Reply from Sezzle2026-07-16

Thank you so much for sharing your experience, John! We're really happy to hear that you have had a positive experience with Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!

R
Rita Flores · 1 review · Experienced 2026-07-16 ·

Sezzle Sezzle

Sezzle Sezzle, how have you helped. Starting off with helping pay in small amounts for things such as kids back to school supplies, home necessities such as shampoo, deodorant, paper towels, dog food, baby wipes etc. has helped with bills, the never ending bills and Sezzle allows you to breathe a little by making small amount payments and being able to get everything you need. It helps so much when my account is close to negative and I need an emergency with this economy. I could cry because I wouldn’t know what to do without this application. Payment information is so quick, the application doesn’t go around the bush and charges you what needs to be charged. Customer service - I’ve used once and it sucked but it’s ok that’s them as long as I have the app lol highly recommend Sezzle.

Reply from Sezzle2026-07-16

Thank you so much for sharing your experience, Rita! We're really happy to hear that you have had a positive experience with Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!

T
Tashima Jordan · 5 reviews · Experienced 2026-07-15 ·

Keep up with your payments!

Well, when I make on-time payments, my spending power goes up and they work pretty fast on those decisions. In 2 weeks, my limit increases twice.

Reply from Sezzle2026-07-15

Thank you so much for sharing your experience, Tashima! We're really happy to hear that you've had a positive experience with Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!

J
James Ceaser · 3 reviews · Experienced 2026-07-15 ·

It’s a wonderful service to use…

It’s a wonderful service to use especially having a debit/credit card to use basically anywhere allowing you to shop almost anywhere so if a company doesn’t have a pay overtime option you still have that option thanks to Sezzle !!!

Reply from Sezzle2026-07-15

Thank you so much for sharing your experience, James! We're really happy to hear that you've had a positive experience with Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!

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Lisa Hoffman · 1 review · Experienced 2026-07-15 ·

DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU WANT TO GET SCREWED

I am literally crying as I write this. I have been using Sezzle for years. Have spent thousands with them and the one time I have an emergency hardship that mind you will only be literally 13 days they cannot do anything to help me with a payment extension. I feel sick right now. I so badly wanted to keep my Sezzle account in good standing as I have really done everything to always pay on time and when I can't I have paid them ridiculous amounts of rescheduling fees. It's just sad that the one time I could use help they are unwilling to offer it, even after providing them documentation. They are a very predatory company and I believe that everyone should steer clear of them. It's a shame cause they were once a great, but no longer care about the customer.

Reply from Sezzle2026-07-15

We’re truly sorry to hear about your circumstances. While we’re unable to approve hardship assistance, we appreciate you reaching out and understand this may be difficult. If you need help reviewing your account, please email us at [email protected].

S
Sandy · 14 reviews · Experienced 2026-07-13 ·

I thought sezzle was a great app until…

I thought sezzle was a great app until today. I've used it several times in the last few months. Easy payment plans is what they offer. I had a large emergency expenditure this month so I thought I'd reschedule 2 payments from the 14th to be due at the end of the month. The confirmed 2 payments had been rescheduled. But today they processed the payments. Virtual chat gets you nowhere. All it does is escalate the issue. The message says you don't need to wait on the thread the live agent will send an email. The live agent then shows up and closes the case because you aren't there. 8 times I got caught in the chat loop. I finally was told since it's now in pending they can't stop the payments. The payment should not have been processed to begin with! But this wonderful agent (wonderful used in jest) told me they could delay other payments. I told her I'd be contacting the fiduciary licensing board over their little mistake. DON'T FALL FOR THIS COMPANY'S PROMISES AND HAPPY BRIGHT WEBSITE. THEY ARE CROOKS. FOREIGN CROOKS. REPLY TO SEZZLE: Apparently you didn't read through all the messages. I did try 2 days prior and your site would only let me reschedule 1 payment. I had 2 due the 14th. I changed 1 and received a confirmation for it. I went back on your site the next day the 13th and rescheduled the 2nd one. I received that confirmation also. The next day I went on my bank account and you had my payment in pending. By rescheduling the payments AND receiving your confirmation on BOTH payments you were bound by the new temporary contract. Your confirmations changed "the 4 corners of the contract". You by processing the payment broke the contract. You broke the law. All this has been included in the complaint filed with the fiduciary licensing board. I suggest you, the writer of the last sezzle comment along with your support staff be retrained PROPERLY on fiduciary laws.

Reply from Sezzle2026-07-16

Hi Sandy looking into this matter it looks like you tried to reschedule payments that were due on the day of. We apologize for any inconvenience, if you wish to reschedule an installment payment, we recommend doing it at least 48 hours before it is due, we cannot guarantee the reschedule will be successful if you do it within the 48 hours the payment is due.

S
Sandra Reyes-Hernandez · 1 review · Experienced 2026-07-15 ·

Good application

I’ve had no issues with using the service, has helped my family and I through some tough times. Helps to bridge the gap to get necessities until your next paycheck or breaking down the cost into smaller easier to manage payments.

Reply from Sezzle2026-07-15

Thanks so much for your review! We’re honored to support you.

B
Broam Burnside · 1 review · Experienced 2026-07-14 ·

Very convenient

Reply from Sezzle2026-07-15

We’re happy to be part of your journey. Thanks for being part of ours too!

c
customer · 2 reviews · Experienced 2026-07-14 ·

I love Sezzle

I love Sezzle! Always a good start to my school shopping! Great payment plans.

Reply from Sezzle2026-07-14

We’re happy to be part of your journey. Thanks for being part of ours too!

L
Lenore Verra · 2 reviews · Experienced 2026-07-13 ·

I absolutely love Sezzle

I absolutely love Sezzle. They give me just enough spending power to keep me giddy but not too much to pay up when the time comes. I actually look forward to paying them bc i know my spending limit is going back up and when i feel bad I can make myself giddy again with the help of Sezzle. They are fast, efficient and responsive. And adding the cash advance option just pushed them to the top. What more could you ask for. Again, loving Sezzle.

Reply from Sezzle2026-07-14

Hi Lenore, thank you for sharing your experience with us! We're thrilled to hear you're enjoying Sezzle and that it's been a great fit for your needs. 🤩 If you ever need any assistance, please don't hesitate to reach out. We're always happy to help!

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NJ Professional美国 · 3 reviews · Experienced 2026-07-14 ·

While it took 2 or 3 attempts for an…

While it took 2 or 3 attempts for an issue with my Anywhere purchases to unlock, I finally talked to someone with the patience and know-how to fix the issue. Honestly - the best way to contact Sezzle customer support is through their dedicated support app. If you call on the phone it just won't work for tougher issues. Thank you to Vicky for helping me back to my normal status and having the patience and intelligence to understand me and what was wrong. Sezzle, quite frankly, I love you!

Reply from Sezzle2026-07-14

Thanks so much for your review! We’re honored to support you.

K
Knicole Moore · 1 review · Experienced 2026-07-12 ·

Great

Great! Seems cool.

Reply from Sezzle2026-07-13

Hi Knicole, we're so happy to hear you're enjoying shopping with Sezzle. We truly appreciate your support, and if you ever need assistance, please don't hesitate to reach out. 😊

J
Jessica · 1 review · Experienced 2026-07-13 ·

Sezzle Appreciation

I am appreciative of Sezzle and the opportunity to use their services. I have paid for groceries, car repairs, utilities, and vacations, using the Sezzle app. There have been many times when I didn't have the money first hand and needed some financial assistance, and Sezzle helped me to pay for those things. Sezzle is a wonderful app and I am grateful for their service.

Reply from Sezzle2026-07-13

We’re happy to be part of your journey. Thanks for being part of ours too!

B
Bradley Drake · 7 reviews · Experienced 2026-07-12 ·

Sad ass complany very disrespectful and…

Sad ass complany very disrespectful and discriminated

Reply from Sezzle2026-07-13

Hi Bradley, we're sorry to hear you feel this way. We want to reassure you that the information provided by our team was based solely on your account and our policies. If you have any additional questions or concerns, please don't hesitate to reach out.

c
customer · 1 review · Verified · Experienced 2026-07-07 ·

Awesome app

Reply from Sezzle2026-07-12

Your feedback is so appreciated—thank you for taking the time to share it.