Sezzle (sezzle.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Customer service was great, quick, and solved my problem with no issues!
Thank you so much for sharing your experience, Kayley! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!
They do exactly as advertised and if you pay on time and honor what you agree to it will pay off. Even if you get behind, they will let you gain it back.
Hi Grady, thank you for sharing your experience! We're glad to hear Sezzle has worked well for you. 🤩 We truly appreciate your support, and if you ever need assistance, please don't hesitate to reach out.
I enjoy using this service it’s amazing convenient and reliable I have joined for a few months now and I am so glad that I did I give you all 5 stars thank you
Hi there! Thanks so much for your review. ☺️ We're glad to hear you're having a good experience with Sezzle. If you ever need anything, we're here to help!
Perfect for building credit. Been with them for less than a year and it's helped a lot.
Hi Robert! Thanks so much for the kind words. ☺️ We're glad to hear you're enjoying the Sezzle Up experience. If you ever need anything, we're here to help!
Really good app, I need help. Money's tight.
Thank you so much for sharing your experience, JoAnn! We're really happy to hear that you had a positive experience using Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!
Great customer service. No hidden fees.
Thank you so much for sharing your experience, Mariah! 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!
Thank you so much for sharing your experience! 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!
Thank you so much for sharing your experience, David! We're really happy to hear that you had a positive experience with Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!
I love having this app it the best.. you can use it anywhere to pay that’s what love about it..
Hi Tarsha! Thanks so much for your review. 😎 We're glad to hear you're having a good experience with Sezzle. If you ever need anything, we're here to help!
Hi Pat, thank you for your feedback! We're glad to hear you've had a great experience with our app. We appreciate your support, and if you ever need assistance, please feel free to reach out. 😊
I have been using Sezzle for years and never had such an awful customer experience. I need a statement balance, something that should be easily accessible in the app, and having to wait 1-3 business days. I should have received it already and was just told they were going to "escalate" it. Can't talk to a manager or supervisor. They just "escalate" it so i have no idea where my ticket is, when it will be looked at, and when i'll receive an update. Their process for handling things has a serious gap in it. It’s after the third business day and i still haven’t gotten it. If you’re buying a house and using Sezzle, make sure you reach out to them before the process starts because they love dragging their feet. UPDATE: It's almost a month since i've requested this and still nothing but hot air. UPDATE 2: Received the letter after 3 weeks.
We're very sorry to hear about the issue you're experiencing. At this time, we can confirm that your case has been escalated and is currently under review. Once we have an update or a resolution, we will reach out to you via email. We appreciate your patience and understanding while our team works on this matter.
Lots of pay options and the order is quick
Thank you so much for sharing your experience! We're really happy to hear that you had a positive experience with Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!
Absolutely love this app totally awesome highly recommend
Hi Christopher! Thanks so much for your review. 🤩 We're glad to hear you're having a good experience with Sezzle. If you ever need anything, we're here to help!
This app is ridiculous. We didn't make any mistakes, neither in registration nor in playing, but it insists on removing the earnings feature from the app. We don't know why. I want you to tell me why you added the earnings feature if you're going to remove it the next day. When we register, we can't find it, and we can't download games or withdraw funds.
Hi, thank you for sharing this feedback with us. We're sorry to hear about the negative experience you've had, as we understand how frustrating it must have been. We’d love to assist you, but we’ll need more details to locate your account and investigate. Please reach out to [email protected], and we'll do our best to help.
I love the fact I can use Sezzle to get my gun parts or purchase guns. It’s the main and probably only reason I use it.
Thank you so much for sharing your experience, Michael! We're really happy to know that you've had a positive experience with Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!
I have no bad experiences since I become a member
Thank you so much for sharing your experience! We're really happy to hear that you had a positive experience with Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!
So easy and quick to use. Will recommend to everyone
Thank you so much for sharing your experience, Karen! We're really happy to hear that you had a positive experience with using Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!
I used them for a long time. Had an amazing track record with them and was able to increase my available balance. I lost access to my email account when I was laid off of my job and their tech team refuses to help me. Yet they continue attempting to charge me. I was dealing with the support team for several months and they would lead me to believe they can help and then decline again and again. To me it’s risky business if a FINANCIAL company cannot help you regain access to an app that has FULL access to your money. BEWARE
We appreciate you taking the time to leave your feedback. We're sorry to hear about your experience. We see that the issue is still under review; we apologize for the delay.
Normally, I would easily give Sezzle a 5-star review. I’ve previously had great success converting my gaming points into Sezzle spend without any issues. However, the experience has completely fallen apart over the last few days. For three consecutive days now, I have been trapped in a loop receiving an "unavailable" error message every single time I try to cash out my hard-earned gaming points. At first, I assumed the delay might just be a hiccup due to the holiday weekend, but it is now July 6th and the feature is still entirely broken. To make matters worse: * **Zero Support:** I have sent multiple emails to customer service and have received absolutely no help or acknowledgment. * **Locked Out:** In the middle of trying to resolve this and get my points, I was temporarily locked out of my own account. It is incredibly upsetting to be blocked from accessing your own rewards with absolutely no communication or help from the company. The lack of customer support is completely unacceptable. Until this glitch is fixed and support actually responds, I cannot recommend this app unless/until these issues are fixed.
We're sorry to hear about the issue you're experiencing. We can confirm that your case has been escalated and is currently under review by our team. Thank you for your patience and understanding while we work toward a resolution.
Terrible company and awful customer service. Literally use any other pay in 4 they’re not BBB accredited and they don’t care about helping people only about making money any way they can. Nasty people too. They threatened to send my account to collections for months and I asked for their information and was never given it. Look at their reply, nothing but a shameless attempt to pass the buck.
Hi reviewing your account we show that your debt has been sent to collections. To discuss the matter of the debt any further, we advise you to reach out to TrueAccord who is responsible for handling payments for the debt.
201 reviews matching