SF Express (sf-express.com) has a 1.6 out of 5 rating on OK.one, based on 241 user reviews collected here. It is listed under Business Services and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 50 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complained that customer service teams were entirely unresponsive, leaving messages completely ignored, inquiries totally unresolved, and buyers struggling to reach anyone for assistance. People also experienced severe delivery delays, missing parcels that never arrived, and tracking systems that provided no useful updates regarding actual shipment status.
Though some customers encountered frustrating obstacles, a few reviewers were happy with surprisingly fast delivery times, smooth parcel tracking all the way from overseas, and items arriving safely in perfect condition. These individuals noted that their shipments arrived much quicker than expected without any major complications along the way.
Auto-generated from all reviews of this business. For reference only.
unfriendly use. Use at your own risk. Delivery is made without your consent in order to pay customs taxes. Additionally, there was no notation in the tracking log that your package had been stopped for taxes. In order to pay the GST tax, the delivery man arrived with a brief message and a photo attached. You won't receive your package if you don't pay. Since they never told you about the tax before they declared, it was too late to request a change of consignee, since i asked for change consignee due to the parcel it was for myself also family and friend. So we for easy receive, we put all in 1 consignee under my name.
When you ask, who will pay the taxes? If nobody pay the tax, they can only handle you by asking the sender to pay the tax or returning the package to the sender.
This also is my 1st and Last use of this courier service. Thanks
This company should be called 🐌 snail and not express. My parcel, which is a Christmas present, arrived in Ireland on 13th Dec and sits on some shelf or truck but its not being delivered to me. Warning: do not use them. So disappointed 😞
Parcel ordered beginning of december from week already stuck in Belgium and just staying there and nothing happen supposed to be christmas present now I dont think so will be there in Uk on time
SF International gave my freight to Australia Post- FAIL
SF International collected freight for me in China, arrived in Sydney OK, then they handed it over to Australia Post. SF International get a "Fail, D-" for choosing the worst freight business in Australia to deliver the last mile. There is no sign of my parts and no one at Australia Post gives a shit, could not care less. Worse, try to contact SF International, impossible- and they marked the parts as delivered when the handed the parts to Australia Post. SF International, if you choose losers as part of your team, you become a loser. Not happy, lousy service. To potential customers, use anyone else.
Wish I could give 0 stars. My package has supposed of been in Ohio for seven days, before that it was in jersey for 6. I don't think it will come by Christmas at this point😡
Have buy with Amazon many weeks ago a gift for my husband 65 birthday but SF express don't deliver and each day they make the promise next day deliver. How many weeks must i stay home before they would delivered the package. The services from this Company is -10000000 it's crap
The worse company ever. I don't think my parcel will be arriving for Christmas.
I am very disappointed.
They want me to pay 1£ to tell me where is my parcel.
Unbelievable!!!!
I'm waiting for a packaged so I can use for an event this weekend. Was supposed to be yesterday. They change for today. And now tomorrow. Now I don't have interest anymore. I will ask for my money back and hope never ever PAY again to use this company. The worse
dont know what else to say
Sucks and like really? u guys really have to sneakily put the international- rejected nine-dash line on the international sea map????
I dont understand the bad reviews. I'm glad I didn't read them before I ordered. My item was delivered before the ldate given. Ok yes they didn't really keep me informed of the delivery progress, but still got it early. Can't fault. Thank you for my speedy delivery, I love my item.
AVOID! Customer service obviously can't understand or communicate in English. They charged VAT and a frigging £10 handling fee for gifts under £39. They have no idea what they are doing and it's like speaking to a wall when you have problems with them. Good luck if you are waiting for your parcels.
This is the worst shipping company in the world
Not sure why Amazon goes with this shipping company my package has been in one spot now for 4 days has not moved this is ridiculous
When I order something again from Amazon and they going with Sfe express I will cancel my order
Gotta love how they mark a package as signed for and delivered when literally nothing was delivered, and no delivery attempt was ever made. I love how they magically marked it as delivered when it was lost in California for 6 days. Magically overnight it moves from in customs to delivered from West coast to East Coast a physically impossibility. And is delivered on Sunday in the middle of the night or early morning except it never was. No GPS, no proof of delivery. I'm out 40 dollars and i don't have my Japanese Kiki's Delivery Service Blu Ray.
They expect somebody to be at home when deliver on a week day without prior notice. Customer service is extremely unprofessional, not responsive when delivery was failed. Never use it again.
My hotel in Hong Kong (Stanford Hillview) got them to pick up my lost phone in Guanzhou railway station, because the lost and found were to slow to deliver. They delivered in in one day. If it took them four more hours I would have had to buy a new phone, because me and my friend had a flight back to Denmark to get to.
Item arrived in Singapore on 22/12/23 but was not out for delivery until 28/12/24. However, it was still not delivered as at 11pm, 28/12/23. This is the 3rd time that I did not receive my order within the specific delivery time frame. Stop buying from Amazon Singapore for using such a lousy courier.
I don't think they even sent the package maybe if they could open they're eyes wider then a grain of rice they could be successful at something, I hope this company drowns they're useless.
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