SF Express (sf-express.com) has a 1.6 out of 5 rating on OK.one, based on 241 user reviews collected here. It is listed under Business Services and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 50 of them were added in the last 12 months. Last updated 2026-10-25.
Most reviewers were let down by their experience overall. Consumers frequently complained that customer service teams were entirely unresponsive, leaving messages completely ignored, inquiries totally unresolved, and buyers struggling to reach anyone for assistance. People also experienced severe delivery delays, missing parcels that never arrived, and tracking systems that provided no useful updates regarding actual shipment status. Though some customers encountered frustrating obstacles, a few reviewers were happy with surprisingly fast delivery times, smooth parcel tracking all the way from overseas, and items arriving safely in perfect condition. These individuals noted that their shipments arrived much quicker than expected without any major complications along the way.
Auto-generated from all reviews of this business. For reference only.I ordered from Amazon on December 11,3025. The order STILL REMAINS in New Jersey.. After calling twice, they're comment was " its out of our hands and now into carrier's- which is UPS I believe. What I ordered cannot be returned. So I'm out $45. Horrible business to deal with.And my grandchildren never got their gifts.
THERE IS NO WAY I CAN KNOW WHERE MY ORDER SF6047227701780 IS AND HOW I CAN KNOW WHEN IT WILL ARRIVE CAUSE NOBODY REPLIES TO THE CONTACT EMAIL, AND FOR GETTING A REPLY YOU HAVE TO MAKE AN ACCOUNT
This is my first experience with them said it was out yesterday for delivery I waited in all day and night next thing I get is a email saying they tried to deliver my package at 8pm no one rang my bell or knocked on and no note or card was left so I dont know when they are supposedly coming next..
Courier used by seller for purchase from China. Tracking was very hit and miss (lots of "on its ways" and the map location stuck in Belgium when it was supposed to be delivered). Was declared delivered the day before it actually was and courier didn't knock the door upon delivery but I guess nothing new there from the majority. Why don't they? Probably to targets and too large a workload. Didn't give lowest score as the parcel got to me a tad late but in perfect condition.
Driver claimed, falsely, to have delivered a package.
Hello, I am absolutely outraged by what has happened with my package. After being told that I supposedly “signed” for the delivery, I have now discovered that the courier threw my package into a trash container next to the elevator, where I would have never been able to see it. The only reason I found it was because I happened to take out my trash at that exact moment. This is completely unacceptable, irresponsible, and unsafe. Not only was the package not delivered to me, but the courier also falsely reported it as personally signed by me. This is a blatant violation of delivery procedures and a complete failure of professional conduct. Let me be clear: • I never received the package from the courier. • I never signed anything. • I never confirmed delivery. • My package was literally dumped in a trash container.
I ordered a top from a company in china and they sent it via sf express, it wasnt particularly quick, about 10 days i think, anyway on the parcel tracking on their website, it doesn't show you where it is, but then asks you for a £1.00 payment, DO NOT PAY!!! if you scroll down it says you will be charged £24.95 per month !! DISGRACEFUL COMPANY
Hopeless , service I have seen of any courier . I was expecting a courier from China . Normal courier company takes maximum 3 days in express service . This company already it has being 15 days . They have done clearing in delhi and its 5 days and still they have not delivered courier in india itself. They should not stop business of fooling customers if they don’t have capacity to do it . Plz deny using this courier . They are fooling Chinese people in name of express courier .
I'm expecting a package from overseas, it's personal items. It's already more than a week delayed, the tracker says it's cleared customs but pending customer to pay taxes, while nobody has contacted me. I've contacted the company every day, using the chat at Asian time, nobody can give any answers. I've emailed the UK customer service, after the 5th daily emails they responded they'll check, but no resolution nor updates. Really poor service.
I didn’t get SHEIN order and the claim they delivered it. Scammers!!! They have been give me the run around and not helping for 4 days!
Parcel from KEX express was collected by courier personnel on 18 October. Delivery never arrived. Remarks saying already contacted me for delivery at another appointed date. This is not true. I was never contacted. I was at home waiting the whole day. It was raining heavily on 18 October starting from 1.00-4.00 pm. If the rain deterred the delivery. I fully understand if only I get the call to explain the delay. But I didn't get any calls at all. Then it's stated that I have been contacted agreeing on another date of delivery This is total bullshit.
SF Express employed this violent and dangerous deliveryman, James, who not only wrongly delivered multiple packages, but was also rude and aggressive toward my girlfriend while she was alone at home. I would NOT TRUST SF Express with my packages with this deliveryman continuing to endanger customers. If you want to ensure that you actually get the package you paid for, without the risk of a dangerous deliveryman at your door, then don’t choose SF Express.
Extremely fast delivery and smooth handover to other delivery agents outside of china. I am very satisfied with SF INTERNATIONAL delivery services.
Worst delivery company ever!!!!!! Says is out for delivery never received it then after 2h shows returned 🙄a joke.
No Good... Seriously they are useless.. Once the parcel gets to the U.K it all go's belly up.. Tracking details slow and limited.. Mostly saying in transit.. with no details of from where to where.. and then out of the blue.. it's out for delivery.. WITH EVRI !!!!!! and NO options to redirect.. NO idea of what sort of time or anything useful.. Some how S.F Express have manage make Evri worse than they were without them..
Could Have Been Good..But.. Have had a number of parcels delivered with them.. as soon as a parcel gets to the u.k the tracking go's to pieces and is almost pointless..Just meaningless things like moving to next station, next warehouse etc.. Until.. out for delivery.. ??? Who with ?? When ?? Today.. ?? any clues ??
During the month (July), I’ve ordered 8 books under two different orders with Amazon The books are shipped by 5 different shipments (different Amazon stores across the States). Three different shipping companies are used. DHL, ECMS, and SF (of the three shipping companies, I prefer best SF, followed by ECMS, and DHL the least). In regard to the shipment with SF, I have to wait for only 7 days to safely receive shipments from both California (via LAX) and New York (via JFK). Very efficient. Tracking was provided (via Amazon e-mail – your order confirmation e-mail). You may also check for the tracking on the respective shipping companies’ websites. The progress are very much up-to-date. You’ll always know where your parcel is at all times, until after it reaches your doorstep. Once the package was delivered (at the address), the delivery person will send a photo of the parcel delivered to your house (to the number that provide with the shipping address). You may call the delivery man to give specific instruction(s) on how the package should be delivered.
Terrible Experience with SF-Express – Avoid at All Costs! scammers I shipped a large stock of products with SF-Express in February to be delivered to Uganda. It’s now July and I still haven’t received my shipment. In March, they claimed that the goods had already arrived and were waiting for customs clearance. I paid all the required customs fees, but after that, they completely stopped responding to my messages and emails. I’ve been chasing them for months with no real answers or updates. This company is unprofessional and dishonest. They lie about delivery progress, take your money, and disappear when you need support. I trusted them with a big order, and now I regret it deeply. I’m writing this review to warn others. Please think twice before doing business with SF-Express, especially if you are shipping internationally or to Africa. My experience has been a complete nightmare.
My order was shipped on June 6th and has still not arrived. There is no way to contact this company as their site and support chat is in Chinese. I would not recommend using this company if you want to receive your order.
I originally left a low star negative review on Trustpilot for SF Express courier service from China to the UK after I'd purchased some items off Amazon Haul for the first time recently. This was due to two days tracking, vanishing of the parcels progress once it had arrived in the UK. But it appeared again several hours after I left my original review & the parcels had indeed arrived at my local cities delivery hub & was ready to then be taken to my local delivery depot to be delivered to my address. Then today they have arrived all safe & sound & I have to say "WoW" the delivery has been super super fast from China to the UK. In fact, it's only taken between 6-7 days from placing the order on Amazon to them arriving on my doorstep today. Absolutely brilliant ! So I have to hold my hands up & admit I was a bit hasty in leaving my original review over the tracking issue. But I've been more than happy to put this right now & leave the positive review SF Express courier service truly deserve. In fact I can't believe how quickly they delivered it to me from China to the UK in 6-7 days. Faster than some UK delivery courier services would deliver a parcel within the UK. Brilliant !
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