SF Express (sf-express.com) has a 1.6 out of 5 rating on OK.one, based on 241 user reviews collected here. It is listed under Business Services and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 50 of them were added in the last 12 months. Last updated 2026-10-25.
Most reviewers were let down by their experience overall. Consumers frequently complained that customer service teams were entirely unresponsive, leaving messages completely ignored, inquiries totally unresolved, and buyers struggling to reach anyone for assistance. People also experienced severe delivery delays, missing parcels that never arrived, and tracking systems that provided no useful updates regarding actual shipment status. Though some customers encountered frustrating obstacles, a few reviewers were happy with surprisingly fast delivery times, smooth parcel tracking all the way from overseas, and items arriving safely in perfect condition. These individuals noted that their shipments arrived much quicker than expected without any major complications along the way.
Auto-generated from all reviews of this business. For reference only.Ordered on amazon haul. Got delivered it says after 2 min I wasn't home somehow. I tried to talk with them. No response on email and ofcourse an automatic response on WhatsApp where they never actually replied. I needed to file a complaint at amazon chat to sent it to their logistics. This is not professional and neither ok for business and people who order things. Avoid with all costs
If there were an option to give less than one star, I would. This courier service is absolutely terrible. Tracking barely works, and customer service keeps saying that someone will contact me back, but nobody ever does. Anyone considering using this shipping company should think twice. My package was assigned to them through Amazon, and I sincerely hope Amazon reconsiders using such a poor shipping provider.
Absolutely worthless. No updates, no answers from customer service. Slow, slow, slow. Avoid at all cost.
I ordered from Salomon SEA (Order #3412), and my package was supposed to be delivered by SF Express. The courier left my parcel unattended in a public, shared area (NTU collection point) without my authorization. Worse, the courier falsified the "Proof of Delivery" by using an "internal operational mark" instead of collecting my actual signature. I never received my items. When I contacted Salomon Customer Service with proof that my signature was essentially forged and the package was abandoned, they refused to take any responsibility. To make matters worse, their customer support team completely ignored my emails for over a month. After making me wait all this time with no updates, they finally sent a generic copy-paste refusal. They blamed me, told me to deal with the hostel management, and refused to issue a refund. They just kept my money and offered a useless 30% discount code instead. If you live in Singapore, do not order from Salomon online unless you are prepared to risk losing your money to careless couriers and an unresponsive customer support team that completely washes its hands of the problem.
I have ordered cosmetics at Yesstyle. They usually sends the package to me by DHL but this time they sent out by SF Express. This is a nightmare!!! I received an email showed the package was delivered. But they have never contacted me or leave a message or paper to me and just wrote the package is delivered to me!
I had a friend purchase two presents for my daughter through Amazon and they used this company to ship. The first package, they said the GPS coordinates were wrong and they fixed the problem, then canceled the order and returned it. The second package they said delivered which it was not at least not to me.
SF Express has a great reputation in Hong Kong for good reason. Whenever I need to send something, SF is my first choice. I sent a package today and got notified that it will arrive tomorrow, that's amazingly fast. Highly reliable!
They never follow directions! They have lost 2 orders if mine because they do what they want!
Had a parcel sent from China to UK without any problems at all. Item was sent 28 April 26 and arrived 6 May 26. Was able to track it all the way, even the aircraft it was on from Ezhou to East Midlands. Final delivery was by Royal Mail tracked 48.
This SF Express van GBM4308U, horn us at the entrance of the carpark, without signaging that it is turing right, to go into to the Block 532 carpark gantry. Me and another lady pedestrian were quite started by his loud horning as we are still walking. He then press on his loud speaker (sound exactly during the rallies, LOUD) telling us to "FASTER WALK LAH"! We are walking on our 2 legs, we don't fly, to let him enter the carpark gantry. This van has illegal modifications to his van, wonder if there are more of these illegally modifications to their van, to chase pedestrian to give way to them, within this company!
Personally, I think this is the worst courier in the world. I’ve had to deal with them several times, unfortunately, and every single time they’ve asked me for documents I had already provided. They call constantly, but then nobody answers, they hang up, or they don’t speak a word of English. To top it off, even after I sent extra documentation for a pair of pants I bought online, they cancelled the shipment and claimed I was the one who requested the cancellation. They’re a bunch of amateurs who should be in a different line of work.
Refund processed for around 2 months and still not complete. No update on the exact refund date too
Just leaving this review as I placed an order with the Glitch Production store and hadn't come across SF Express as a courier before so I was worried after reading the reviews here. The tracking didn't update on the courier's website but I use the iPhone app "Parcel" which tracked the shipment perfectly and showed every update from both China and the UK, with the last mile courier being Evri. I ordered my item on 18/03 and it was delivered today, 25/03, so much quicker than I usually get parcels from China. Not sure if I'm an outlier or not!
Horrible. Don't order from here unless you want to experience intense mental distress. I waited 3 months for my shipping and it still has not come. Shipping from war areas will come faster than this shipping company Waste my f-ing time.
Awful service. Ordered a dress for my daughter which was for a 60th birthday celebration. Ordered off amazon on the 15th February with a delivery date of either 26th or 27th February. It finally turned up yesterday 11th March - nearly 4 weeks later. Website is impossible to use unless you are a Chinese resident. I had a 3rd party tracking site called parcel monitor which sent tracking details which wasn't accurate. Had i known amazon were using this service to deliver i absolutely would not have bothered. These sort of details need to be displayed clearly then hopefully people won't order and amazon will drop this service.
IT Sucks, I've been waiting for a month and a half, no package no update, what are they doing?
Item says delivered, customer sign-off. I never signed or received anything. Scam company.
Without a doubt, this is the worst logistics provider I've ever seen. Package tracking is completely useless. It was estimated to arrive on February 6th, but it's February 19th and the package still shows the status "shipment arrived in destination country" from February 9th, and there hasn't been any update since February 16th. If it weren't for a replacement of a damaged circuit board, I would simply request a refund to my credit card and mark it as a scam. Even the cheapest shipping services on AliExpress are faster than this garbage logistics provider.
Says delivered but it’s not! Scam
If I could give them no stars I would. Customer service is beyond horrible. They supposedly have no supervisor or higher up you can speak to. 0 out of 10 I would NEVER recommend, and truly believe it should looked into legally.
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