The agent was professional
The agent was professional, concise,clear and pleasant.
Shapiro MD (shapiromd.com) has a 4.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-11.
The agent was professional, concise,clear and pleasant.
Whenever we call for help and reordering, you guys always work fair and square with all of our needs! You always give a good reason and feeling that your support is true and honest!! Thanks for always supporting our needs, with the best that we ask for!!
As a consumer who is directly financially impacted by setting up an autoship account, I greatly appreciate the prompt, concise resolution to my issue that Shapiro MD provided.
I emailed a request and received an immediate response. Problem solved! Thanks!
Pamela was great and updated my delivery frequency as I requested. It would be better to be able to do that myself online as other apps I have allow me to. Overall I am pleased with the product which I have used for years and believe it has helped my hairloss.
Thank you Pam for making my buying experience so easy and enjoyable. LOVE the personal service, humor and attention to care and details
Love this product and their customer service. They work with me on any situation where I need help.
The agent & I had a great time together. She was very helpful & pleasant. Need more people like this in our world.
I have been going to Shapiro Md for a few years now , wish they were in Canada but oh well they all have excellent customer service skills they treat they’re customers like family with respectfully, I can only get shampoo and conditioner form there but thankfully at least I can get it still
Great customer service,was very helpful with the situation I had. Product is great and is doing a great job.
I have tried several different products and found Shapiro to be true and complete. Their products really do work and I have regrown the hair I lost. Their support staff is friendly and ready to help. Thank you. ❤️ Rolando Gomez
It was a pleasure to have Pamela Englert help me with a refunded order, one I was eagerly awaiting. Pamela was very knowledgeable, pleasant and patient in dealing with the issue. One of the items was not permitted in Canada so the entire order had been cancelled refunded. Pamela told me what products are not permitted so there would be no repetition. She then kindly helped me with my new order. I felt it was delightful "service with a smile". Many thanks.
Excellent customer service and a pleasure to do business with you for hair and scalp therapy. Top quality products with a top quality service team. Thank you!
Pamela was polite friendly and clear to understand! she was more then helpful regarding my online order and was able to correct it as per my needs. It was a real pleasure to have her look after my order today!
I was able to easily change my order date.
Excellent costumer service!!, Pamela costumer representative is always so helpful and kind, as well as fast and efficient when i have questions or request..
Great service. Was easily able to adjust the ship date of my order to meet my needs.
Always excellent and efficient customer service. Have enjoyed using the products for years.
I called Shapiro MD today to reduce the amount of deliveries I am currently receiving! My customer service was Pam! She was awesome! Informative, helpful, and friendly! Definitely the “best”
102 reviews matching