Great products and excellent customer…
Great products and excellent customer service.
Reply from SHEHDS2026-08-18
Thank you for your kind words! We're glad to hear you love both the products and our service. We look forward to serving you again!
About SHEHDS
Data updated- Website
- shehds.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (8/8)
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About this business
SHEHDS is a stage lighting manufacturer.We have diversified designs, speedy delivery, offordable price, good service.Established in 2015, SHEHDS keeps high level of quality and material. Our products have passed safety tests including CE, ROHS, UL, FCC, TP, TC, SAA and more. The company is on the way to one of the most recognized and trusted brands in the stage lighting industry.Our commitment is to provide exceptional customer service. To ensure speedy delivery, we own multiple warehouses in the United States, Spain, France, Czech Republic and Russia. Our stage equipments is currently being sold and used in over one hundred countries worldwide.SHEHDS' mission is to grow as one of the top stage lighting suppliers in the world. We welcome resellers, drop shipping and OEM.
Written by the business, not verified by us.Is SHEHDS legit?
SHEHDS (shehds.com) has a 4.7 out of 5 rating on OK.one, based on 155 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the lighting products feature solid build quality, vibrant colors, and bright outputs that perform reliably across various professional stage setups. Reviewers regularly praise the exceptional customer support team, noting extremely fast communication, friendly guidance, and quick assistance when requesting replacement parts or ordering specialized items. However, some people mentioned encountering minor product issues, such as occasionally receiving non-working units upon initial delivery or needing unexpected adjustments. Conversely, consumers appreciate that these minor hurdles are promptly managed by the helpful support staff through fast replacements and effective problem resolution.
Auto-generated from all reviews of this business. For reference only.What people say
Easy setup
Setup was straightforward and didn’t take much time to figure out. The lights worked well for my event and delivered the effects I was looking for.
Reply from SHEHDS2026-08-18
Thanks for sharing! We're happy to hear the setup was easy and the lights delivered the effects you wanted. Hope to see you at your next event!
Good quality products great and…
Good quality products great and professional aftersales service
Reply from SHEHDS2026-08-13
Thank you for your kind words! We're proud to offer both great products and professional after-sales support. We appreciate your trust in us!
Lights are great
Lights are great, any problem I have customer support takes care of it right away
Reply from SHEHDS2026-08-13
Thanks for the review! We're always here to help whenever you need us. Enjoy your lights!
Fantastic Support from Nicole!! Excellent Customer Service!
I purchased SHEHDS moving wall wash lights in November of 2025. I used them for several music gigs and the lights really added to my solo, live looping shows. I packed them improperly in an unpadded gear bag. I broke the fuse housings off both lights. Totally my fault. I emailed my SHEHDS light partner Nicole and requested assistance to purchase new fuse housing parts. Nicole answered the email within a day and had the parts shipped to me in under 10 days. To my surprise, she sent them free of charge. After receiving the parts, I was able to quickly repair the broken fuse housing and the lights were ready to use!!! The entire customer service interaction was fantastic!
Reply from SHEHDS2026-08-12
Thank you for your kind words! We're so happy to hear that Nicole was able to help you out – and even happier that your lights are back in action! It's great to know they're adding that extra magic to your live looping shows. We'll be sure to pass along your praise to Nicole!
I bought 4 of the 275 10R lights
I bought 4 of the 275 10R lights. Insanely bright and impressive for the price point. One happened to have an issue and they went through all the right steps to help me solve the issue. Online people said their customer support was not "great" - but I found the opposite to be true. Punctual, kind and determined to make things right.
Reply from SHEHDS2026-08-05
Thank you for sharing your experience! We're glad to hear that the brightness of our 275 10R lights exceeded your expectations. We truly appreciate your kind words about our customer support — we always strive to make things right for every customer. Enjoy your lights!
The service provided was excellent
The service provided was excellent. Nicole worked with me on several occasions to ensure I got what I needed. I would recommend shehds for anyone looking to purchase lighting products.
Reply from SHEHDS2026-08-05
Thank you for your kind words! We're delighted to hear that Nicole was able to help you find exactly what you needed. We'll be sure to pass along your feedback to her. We appreciate your recommendation and look forward to serving you again in the future!
Had a minor issue - they sent me videos on how to resolve it!
I contacted them with an issue regarding fitment - they requested a video, and then provided me with three videos explaining the correct way to make the accessories fit - which worked! Thankful for the help and for their quick responses to my questions!
Reply from SHEHDS2026-07-24
We keep optimizing our after-sales response speed and upgrading our technical capabilities to resolve customers’ issues quickly and efficiently. Thank you for choosing and trusting the SHEHDS brand!
The best light shop
Reply from SHEHDS2026-07-22
Thanks for the love! We truly appreciate your support.
Top supplier
Reply from SHEHDS2026-07-08
Thank you for your review.
Mason is a very good agent.
Mason is a very good agent. He is very friendly and helpful. Always answer immediately. I will buy sure more stuff through him..
Reply from SHEHDS2026-06-30
Thank you! Mason will be so happy to hear that. We're lucky to have him on the team — and we're always here when you need us. Thanks for choosing SHEHDS!
Incredible customer service thanks to…
Incredible customer service thanks to Mason! He is a top-tier salesman, extremely professional, patient, and reactive. He gave me excellent advice and recommended 4 LED bars that are absolutely impressive in terms of power and build quality. More recently, I ordered 2 new projectors through him, and once again, the fixtures are amazing with great light output and a perfect zoom. Mason kept his promise on the delivery time (17 days by air to France). If you order from Shehds, I highly recommend asking for Mason, he will guide you perfectly! 👍
Reply from SHEHDS2026-06-30
Thank you for the kind words! Mason will be thrilled to hear your feedback. We're proud to have him on the team — and we're glad the fixtures are working great for you. Looking forward to your next order! 🎉
A very reliable company.
A very reliable company. The sales part is very good. Also after sales is very good they sensed me a new item without any discussion. Very friendly and they always react very fast. I surtenly will buy more items with this company.
Reply from SHEHDS2026-06-30
Thank you so much! We're glad to hear you're happy with both our sales and after-sales support. Fast and friendly service is what we strive for. Thanks for trusting SHEHDS!
Shipping company damaged light, customer service made it right
I ordered 2 17r 350 and one of the packages had a giant gash in the box. Sure enough, the LCD screen and base was damaged. I took pictures before I opened the package and emailed their customer service. After some conversations they sent me a replacement. Upset at first, but they made things right, even though the shipping company was probably at fault, not them.
Reply from SHEHDS2026-06-27
we’re truly sorry our service failed to meet your expectations. Shipping issues are beyond our control, but I’ll immediately notify the relevant colleague to resolve this for you and provide a solution! We will also boost staff service training to improve our overall service quality
Excellent service and great quality products!
Excellent service and great quality products! The experience with Shehds has been flawless. A special thanks goes to Monica, the sales manager: she is outstanding and highly professional, making communication smooth and effortless. Fast shipping and top-notch support. Highly recommended!
Reply from SHEHDS2026-06-15
Thank you so much! We're thrilled to hear about your great experience. Monica will be especially happy to see your kind words. Thanks for choosing SHEHDS! 💡🙌
Ava is really attentive to my needs
Ava is really attentive to my needs. She directs me to the right equipment based on what I describe to her what My vision is. The product is delivered in a timely manner. She has taken care of our international deliveries in a swift effective manner. Shehds products have been of good quality and when I have received a product that I have a concern with, it is dealt with quickly & professionally. Mark D
Reply from SHEHDS2026-05-29
Thank you, Mark! We're so glad Ava could help bring your vision to life — and that any issues were handled quickly and professionally. Thanks for trusting SHEHDS!
I’ve purchased many lights from Shehds…
I’ve purchased many lights from Shehds and I can honestly say that they are top of the line products!
Reply from SHEHDS2026-05-27
Thank you so much! 🙌 We're truly glad to hear that. Thanks for being part of the SHEHDS family!
Awesome customer service with support…
Awesome customer service with support and follow up. Fast shipping whenever available. Equipment meets or exceeds industry standards at a value.
Reply from SHEHDS2026-05-12
Thank you! 🙌 We're glad the fast shipping and support made a difference for you. Enjoy your gear!
Great all round
Great products, high quality, unbeatable prices, and excellent customer support.
Reply from SHEHDS2026-05-12
Really appreciate that! 🙏 Quality, price, and support — we've got you covered. Thanks for choosing SHEHDS! 💡
I bought three lasers and one of them…
I bought three lasers and one of them didnt work. Nicole helped me throughout the process. First, she sent me some parts to install to see if that was the issue. It didnt fix it so she sent me a whole new unit. Just want to say, they really take care of their customers. I would definitely buy more in the future and recommend this company to my friends. They stand by their products.
Reply from SHEHDS2026-05-08
Thank you so much! 🙌 We're really glad we could help. Great support makes great customers — and we appreciate you! — SHEHDS Team
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