Best of all
Best of all, they are very punctual with deliveries, and the quality is 10 stars.
UKING is an online retailer of stage lighting, event effects, and lighting accessories, including moving head lights, PAR lights, laser lights, smoke machines, and DMX controllers. We serve customers looking for lighting solutions for parties, events, and commercial use, with fast shipping, customer support, easy returns, and extended warranty options.
Written by the business, not verified by us.UKING (www.uking-online.com) has a 4.2 out of 5 rating on OK.one, based on 25 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 76% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-10-24.
Best of all, they are very punctual with deliveries, and the quality is 10 stars.
communication was excellent..i could follow transit journey..packed extremely well…value for money is very good..lights are amazing..They definitely need protection for transit between gigs so i purchased a couple of padded bags and used polystyrene they came in to put into bags…perfect. i’m intending to buy a lazer next.
Thanks for the kind words! Our lasers are also excellent! Welcome to the fam!
Advertising one product shipped another. Contacted uking no response
Hey, this should definitely NOT happen. Can you please email us at [email protected], and we'll check your order to see what went wrong and rectify it for you. Thank you and many apologies!
Everything ran smoothly,delivered on time and easily tracked Very happy to recommend this website
Thanks for the kind feedback, we'll keep trying our best!
Poor packaging. One item was wrapped nicely and sealed the other one was not, appearing to have possibly been a return? The moving head lights make a loud squeaking sound when moving at times. It is a concern. The items came from China and the shipping box looked like it had been through a war weh it had arrived. Shipping was very slow taking over 10 days to arrive. The price was very good though and I hope they continue to work well. The manual was very basic and not well written.
Thanks so much for the constructive feedback. We'll let the logistics team know re: packaging and we'll work on updating our user manuals to make them better.
Thanks for the review! Glad you enjoyed our products ❤️
Great service, quick delivery.
So glad you enjoyed our service; we do try our best.
Fast delivery, good price. Decent light
Just trying our best! Thanks for the kind words.
Final update from me on this. In the course of the first few months of me buying units 1 had completely failed and the other was failing intermittently with a bad DMX card. Eventually (many weeks) after the reports I was sent a powersupply to fix one of the units myself - it didn't work. The second unit i was sent a replacement DMX card, also didn't work. I let their support team know about both things not working and a replacement was agreed to. I was told the untis would be available by the end of the month. I waited 4 months and finally 1 was replaced by warranty and i bought a second one so I could have 2 working units. I wrote the review below and they asked me to reach out to them again, I did and they did absolutely nothing except suggest that I hadn't bought the light from them, again - which I showed them again that I did. Then they did nothing else. So to recap, first unit broke in a matter of months and was not replaced, second unit would only workunder some circumstances if you held the DMX cable in place just right, no matter the type of DMX cable end. Wasted countless hours of my time working with their support, they refused to actually be helpful. Finally got a replacement unit which is working, and also bought another which appears to be working. Here is hoping they keep working as I like the lights themselves, other than the utter garbage that is the app you can use to "customize" them... Would not and will not buy anything else from them. I'm on my 3rd and 4th unit now (while just trying to keep 2 working). For the price they are cool, but they are super intermittent on the DMX cards, support was useless, I had one unit completely die and it took 3 months+ to get a replacement, and the app you use to do custom stuff on them is buggy trash. If you don't mind spending less money and being told to repair them yourself or having stuff that works 50% of the time, then you're good with these. Edit: In response to UKings comments, I've already worked with their support team, they already have my email addess and have worked with me on all of the tickets i've opened. The problem is specific, they shipped out bad units, took months to replace them, they have intermittent failures and their software to manage the lzer units works terribly. If they haven't fixed it buy now with me, just responding to contact support again isn't a terribly honest answer. Moving them to 1 star. I would avoid.
So sorry to hear you've been having issues with some units you bought. Please contact us via [email protected] and mention that you've left a message on Trustpilot. We'll take a look and see what issues you're having and hopefully can help resolve them. EDIT: Many apologies, but we need you to email us so that we can go about locating your order so that we can make this right for you. So sorry for the inconvenience caused but we hope you can get in touch again to let us make it right for you.
One of the lights arrived and the bottom plate was all bent, would not fit correctly and I was told to try and straighten it, I asked if they bought a car and it was scratched and told to polish it would they be happy, lights are new and I paid for goods to be fit for purpose out of the 4 I bought this was faulty Not a happy shopper
So sorry to hear you've had a bad experience. Can you please contact us via [email protected] and ask to speak to Xuelan? This shouldn't be the kind of service you should be receiving! Thanks.
Every item I have purchased from this company has been spot on! Bright fixtures! Great prices! Easy to order!!!
Thanks! You rock 🤘🏻
Great product and good price-performance ratio. They have EU warehouses that you select so shipping is fast and without tax hurdles. They have a huge selection of high quality products so I will definitely purchase more.
Thanks for the kind words. Yes, local warehouses definitely help with stress-free delivery and hopefully we'll spread out further globally to make our products available to more people!
Having local warehouses definitely helps with fast delivery! Glad you were satisfied with our service, thanks for all the support. ❤️
The service is good. The moving heads are quickly delivered and well packaged. The quality is remarkably good, which allows me to rent it out. Good price and quality ratio
Thanks for the great feedback. Our main focus is value for money. We'll keep improving our lighting to enable us to keep giving you guys great deals! ❤️
Delivery was fast and the movers is well built and I think the price is good. I will buy from Uking again.
Thanks for the great feedback, we try making all products as affordable and accessible as possible. Hope more people can find out about our brand!
I can't afford to buy 4 of the lighting fixtures that are over £1000 each from a known brand and therefore I wouldn't be able to use my skills to create a light show. UKing offer decent fixtures for less than £200 and I have had these for 3 years now without any problems. Over the years I have bought over 30 moving heads from Uking and had very few issues. When I did have a problem, mainly appearance, they sent components or spare pcs to replace the damage. Also bought custom flight cases at a third of the cost. My rig is looking great thanks to Uking and the best part is they have a UK warehouse with most of the fixtures stocked, so no additional customs charges.
Thanks for the support. Hopefully, we'll be able to get our products into more and more people's hands thanks to you! And remember if there's anything you think we DON'T do well, please let us know also!
We like the lights from Uking, they are fantastic value. It is only the fan noise that lets them down.
Thanks for the feedback. Regarding fan noise, we'd love it if you could perhaps email our support team and let us know which model it is? This will help us improve our products in the future! [email protected]
Thanks Leon! We'll continue to improve our service and products to give you an even better user experience going forward!
Very Fast Shipping and great Prices. I've had 8 Movers & a few Batterns. The heads although look great , on closer inspection, greasy finger marks inside all the lens from assembly. Also, I did reach out to there customer help via email & never heard back ? Hoping these stand up to gig life ?
Thanks for the Review! We try to keep our pricing as competitive as possible, as for lens issues, if you sent an email to [email protected] I'll get the team to have a look and see if they can reply to you soon, thanks!
25 reviews matching