TXU Energy

I chatted with Yeyson today and he was…

I chatted with Yeyson today and he was super helpful and very knowledgeable. I have been with TXU since 1996 and he mentioned that and said thank you for your loyalty. Great chat experience

very friendly and understanding

Karen J wants to help

Karen J wants to help. That’s not typically something you get from customer support with any company. She went above and beyond for me today when I reached out to support today. She was quick & resolved my issue immediately. Thank you Karen!

Scam workers

Felipe can knocking on my door saying he was going to give me an estimate and send it to my number, which he never did. When my light bill came in the following month I was charge with a penity that I had change to TXU when I never authorized that. Doing fraud!

Customer service is very helpful

Customer service is very helpful in understanding what can sometimes be a confusing bill. Very kind and informative.

I spoke to Angel Emmanuel he was a…

I spoke to Angel Emmanuel he was a wonderful customer service representative very helpful and understand took care of my call.. I was very satisfied thank you Angel We need more people like him caring and helpful..

Angel Emmanuel was helpful and fast and…

Angel Emmanuel was helpful and fast and polite. Perfect experience

Angel Emmanuel is what prompted this…

Angel Emmanuel is what prompted this 5-star review. And TXU for hiring him. I had a couple of questions that Angel answered very clear and concisely. Left no doubt in my mind that I had been understood and I so appreciate that. I have been with TXU for several years now, as was my father before me. There's a reason for that!

Long Time Customer GONE

I have been with TXU for literally decades. When I got a whole home battery system one of the conditions was that I would need to change my electric provider. I thought it was just part of the trade-off. my rate couldn’t be much worse. What I discovered is that I have been paying literally thousands of dollars a year too much to TXU.. I use a low amount of energy per month. My parents taught me to conserve energy. That sort of thinking does you know good at TXU because you get penalized. They didn’t allow me to change plans until of course I canceled completely. Then they called me with a plan. That was much better than what I had in fact much better than the competitor I was going to. If they think so much of loyal customers, why did they wait till I was canceling to give me a better plan? Increasingly, their customer service has gone to offshore. Instead, I got a much better rate from a company that was based in my home state. The TXU representative said so many negative things about their competitor none of them based in fact. They will do any kind of dance to get your money, but they absolutely don’t Genuinely care about you. They just want you to continually throw money at them. My new provider gives me a bill that is less than half of what I was spending at TXU. BUYER BEWARE

WORST COMPANY EVER

WORST COMPANY EVER. THEIR USER INTERFACE MADE TO MAKE THINGS HARDER FOR USER TO CANCEL ADDED AND UNNEEDED PRODUCTS.

Diana was awesome and quick to resolve…

Diana was awesome and quick to resolve my issues. Thanks Diana! 🤗

Customer Service A+

Angel Vasquez was very helpful and answered all of my concerns.

Karen j

Karen j. Was so helpful in assisting me with an extension

Customer service was nice easy to…

Customer service was nice easy to understand and resolved my issue quickly

Kathya was very helpful and quick to answer my questions and get what I needed done! She was incredibly nice and sufficient.

Kathya was very helpful and quick to help me with setting up my electric at my new house!

The most expensive provider in TX

The most expensive provider in TX, make sure you avoid this company and shop around

Best Customer service I experienced

My experience was beyond amazing quick and very helpful. My agent Angel Emmanuel was by far the best and is the reason I will continue to stay with TXU and refer them to a friend. I love how TXU are always willing to work with you and are n understanding to our daily need. Its more than a light company I feel like they treat me like family. Customer service was amazing and handled my solution today.

Angel Emmanuel was such a big help…

Angel Emmanuel was such a big help today. Great customer service

Detailed plan comparison assistance

Yeyson Yonivan was very helpful in renewing my next plan, thank you. All details, usage, savings were considered and explained in detail to help me decide, regarding price, plan term limits and fees. I appreciate the great service especially after normal business hours.

Excellent service

I have been a customer ox TXU since 2014. Today I had to transfer the service to a new apartment; the process was easy, the TXU personnel did an excelent job in processing the request... Thank you Yeyson Yonivan por the excellent service on the chatline.