TXU Energy (shop.txu.com) has a 4.3 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Utilities and its reputation is good. 81% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 17% of negative reviews. Last updated 2026-08-10.
It’s a fraud company , will lie on savings to get switch to txu and from there their game will begin to reap u off . With all extra charges .even when u switch from txu to other energy provider after the plan ends they will charge you and will not mention for what they are charging .
Reply from TXU Energy2026-08-04
Neelesh - Your experience is important to us. We'd appreciate the opportunity to help address the concerns you have. Please email your account/contact info to [email protected] and we will reach out to you.
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LHK美国 · 3 reviews · Experienced 2026-08-04 ·
★★★★★
I was a little hesitant to use chat for…
I was a little hesitant to use chat for my request but it was easy and simple. Great and quick service.
I switched to TXU after a door-to-door sales representative, Carol Price, told me TXU would be cheaper than my 4Change Energy plan. I specifically explained that my 4Change plan included a $100 monthly usage credit, and she still assured me that TXU would save me money.
My actual bills showed the opposite. With 4Change, I used 1,587 kWh and paid $239.11. With TXU, I used 1,588 kWh and paid $303.74. That is almost identical usage, but TXU cost about $64.63 more.
I feel the plan was misrepresented to me. If I had been shown an accurate comparison using my actual usage and the full value of my 4Change credit, I would not have switched.
I contacted TXU and asked them to waive the early termination fee so I can change providers. I have also filed a complaint with the Better Business Bureau. I will pay for all electricity I actually used, but I do not believe I should have to pay a termination fee for a contract I entered into based on misleading information.
Reply from TXU Energy2026-07-23
Shawney - We value you as a customer, and your experience is important to us. We'd appreciate the opportunity to help address the concerns you have. Please email your account/contact info to [email protected], and we will reach out to you.
Yeah, don't cancel your service. Got charged $408 of miscellaneous fees on top of the service all in all $862 for cancelling. Then told me it wasn't because I cancelled.
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Josh美国 · 1 review · Experienced 2026-07-15 ·
★★★★★
Diana was very helpful and professional
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Laura Broacha美国 · 1 review · Experienced 2026-07-16 ·
★★★★★
Options for Senior Citizens to pay monthly bill
I just called TXU to discuss payment extension options for my 83-year-old friend. The person who answered my call could barely speak English and was very difficult to understand. She put me on hold to research payment options and promptly disconnected me. TXU does not care about its customers or the burden it places on senior citizens to pay monthly electricity bills on a fixed income.
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Jennifer Perritte美国 · 1 review · Experienced 2026-07-14 ·
★★★★★
When i signed up agent put me on most…
When i signed up agent put me on most expensive kw per hour,I've lost total conf I dence in txu honesty towards its customer.really sad
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Anthony Phan美国 · 1 review · Experienced 2026-07-08 ·
★★★★★
I had a great experience with TXU
I had a great experience with TXU Energy when transferring my electricity service to my new apartment. I used the online chat, and the entire process was quick, simple, and hassle-free. Yeyson Yonivan was helpful, efficient, and made sure everything was taken care of without any confusion. I really appreciated how smooth the transfer was. Excellent customer service and a very convenient experience!
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Ana Contreras美国 · 1 review · Experienced 2026-07-09 ·
★★★★★
Angel was very helpful provided…
Angel was very helpful provided additional information to help. It was quick and easy to get assistance.
I wasn’t looking for a friend with TXU, but they’re not even your partner, not even close. No communication or customer service until after the catastrophic event when they might be at fault. Too little, too late. Don’t trust them, don’t rely on them.
TXU extinguished my electricity with only a letter in my mailbox. I established service, set up autopay with reliable financials, and was overseas 4 months. Upon my return, my electric service had been terminated, my house 90 degrees, full of roaches, larvae, flies and gnats, my house stinks my refrigerator and freezer ruined. TXU responded by insisting on a $450 deposit to reestablish service. The only thing that was positive was the service was reestablished within 24 hours. Sign up at your peril.
