TXU Energy

Great customer service was more than…

Great customer service was more than willing to help me with the situation

Diana was awesome

Diana was awesome. Very kind and considerate. Helped me alot. Thanks.

I have been with TXU Energy for over 20…

I have been with TXU Energy for over 20 years and very rarely had any issues with them If I ever did have an issue or concern, TXU was Excellent at helping me through to a solution or to understanding what I needed to know I almost always dealt with my payments through the TXU Energy Virtual Assistant which actually worked Very Well every time and was very easy to follow I have a high level of Trust with TXU Energy that they have earned from me for over 20 years

Karen Judith via the customer support…

Karen Judith via the customer support chat was amazing and handled all mt questions and concerns very efficiently.

God Bless anyone who needs to call TXU customer service

If you need to call customer service, be forwarned that you will be sent to an OFFSHORE call center where you will try to communicate with a representative whose first language IS NOT ENGLISH. But it gets worse. These (low cost) customer service centers use a VOIP (voice over internet protocol) connection which is ALWAYS one of poor audio quality. Gets even worse...the representatives you reach, whose English you will struggle to understand, all use a headset to answer calls which (based on the quality of audio) was purchased in bulk from Radio Shack shortly after they filed for bankruptcy!!!! I spent nearly 25 minutes subjected to this ridiculous farce of a customer service experience and now when I see a TV ad for companies like Consumer Cellular who include in their commercial the fact that they offer "US-based customer service" I understand why they feel this is IMPORTANT.....because Americans are sick and tired of companies who farm out their CS centers to these low cost and clearly INFERIOR operations located in Costa Rica, Nicaragua, Honduras, India and Timbuktu!!! (yes, that means you too HP, GE, etc. etc. etc.)

Helped me set up a payment arrangement…

Helped me set up a payment arrangement to keep my power on! Great customer service

Angel E

Angel E. was helpful and kind! He was thorough and did not waste time. I appreciate his kindness and professionalism.

Very helpful and professional!

Angel Emmanuel was very helpful and…

Angel Emmanuel was very helpful and pointed me in the right direction!

Great customer service

Great customer service especially information given.

These people are thieves

These people are thieves. Not only do they strip us with their electricity rates, but once we changed to Texas Energy at half the price, they tried to aggravate our situation by damaging our credit score. There is no way to discuss the charges they were trying to apply. No nothing. They just don't care. This company is blatantly composed of thieves. It is astounding. BE AWARE

Customer service was very helpful and…

Customer service was very helpful and extended my payment to the 15th to help me. I do appreciate it very much.

Angel was very helpful and curtius.

Angel Emanuel was a great help and fast

Angel Emmanuel was my contact today.

Angel Emmanuel was my contact today.. Very fast, courteous and efficient Thank you! Yvonne

The agent was very patient and…Great customer service

The agent was very patient and knowledgeable. I appreciate the kindness. I look forward to being a TXU customer again in the future!

very helpful agents

Angel Emmanuel was very professional

Angel Emmanuel was very professional, patient courteous. Delivered outstanding customer service

Excellent customer service from Diana…

Excellent customer service from Diana Melissa, she went above and beyond and really really helped me and blessed me

Great Customer Experience

Great Customer Experience. I am pleased with TXU they always have a payment plan or extension option for me and I do not want to ever switch.