Shop Solar (shopsolarkits.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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John G Moore美国 · 1 review · Verified · Experienced 2026-06-12 ·
★★★★★
Just installed the 12,000 BTU solar…
Just installed the 12,000 BTU solar kit. The kit was excellent. Packaged well, shipped securely. It had nearly everything you need for installation. The instructions are clear, the connections nearly impossible to get wrong (you would have to really work at it to get it wrong). My installation took 2 days, primarily due to hot weather and the task of getting the panels up on my roof. But the units themselves only took a few hour to install. My workshop is now cool (I live in New Mexico and days get hot) - the workshop is 22' x 19' and well insulated. I don't have AC power out there yet so having airconditioning powered by the sun is perfect. I have already recommended this kit to my neighbors whose workshops are in need.
Reply from Shop Solar2026-07-07
Hi John,
Solar-powered AC in the New Mexico heat, talk about a perfect setup!
We're glad our well-packaged kit and foolproof connections made your workshop install a success, even with that roof-work weather. Thank you so much for the excellent review and for spreading the word to your neighbors!
Truly outstanding customer service from start to finish! Shipping was incredibly fast, and the best part of all is that they ship to Puerto Rico.
The entire process was smooth and well organized. Their team was clear, responsive, and helpful every step of the way—from choosing the right solar kit to shipping, delivery, and even navigating the import process into Puerto Rico. They made what could have been a complicated experience simple and stress-free.
Overall, it was an excellent experience, and I would recommend ShopSolar to anyone looking for solar equipment. I look forward to doing more business with them in the future. Thank you for the outstanding service!
Reply from Shop Solar2026-07-07
Hi Brian,
We are absolutely thrilled to hear about your experience! Shipping large solar setups to Puerto Rico can often be a logistical nightmare, so knowing our team was able to seamlessly guide you through the shipping, delivery, and import process is a massive win. Making the complicated stuff simple is exactly what we aim for, and we are so glad we could get your gear to you quickly and stress-free. Thank you so much for the fantastic review, and we look forward to helping you with your future solar projects!
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Harry Hurt美国 · 1 review · Experienced 2026-06-30 ·
★★★★★
Outstanding Customer Support!
It’s a bit strange to give a 5-star review when you never get the product you order, but Shop Solar Kits deserves it.
Or more specifically, Keri, their Operations Manager does.
Trying to keep a long and twisted story short: I ordered a proprietary cable for my EcoFlow system. When it hadn’t shipped when expected I followed up. Keri quickly sent me an email saying she’d follow up.
Neither of us expected that it would turn into such a fiasco with EcoFlow. From the cable being discontinued, the replacement part number not existing in EcoFlow’s system, verifying with EcoFlow that the new cable fit my generation of product, to finally getting the cable, but not having it fit as promised.
Keri treated me like I was their best customer who had placed a large order. The communication and service was excellent.
We eventually learned that the manufacturer no longer makes a cable to support the system I bought 3 years ago.
Luckily I found one on eBay.
Reply from Shop Solar2026-07-02
Thanks for the review, Harry! This is truly one of the best compliments we could ever receive! It definitely isn't every day someone leaves a 5-star review for an order that couldn't be fulfilled, but it highlights exactly why Keri is such an incredible Operations Manager.
Great price fast delivery excellent product and reliable
Reply from Shop Solar2026-07-02
Thanks for the 5 stars, Manuel!
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Kri Sti美国 · 1 review · Experienced 2026-06-25 ·
★★★★★
Great customer service
Great customer service. A team member was very helpful in resolving my issue. They were prompt to respond to my inquiry email as well. I would buy from them again.
Reply from Shop Solar2026-07-02
Thanks for taking time out of your day to share your experience with us, Kri!
I was sent the correct part on a timely basis. The only thing I could fault Shop Solar is that they continually charge me city tax. I have repeatedly sent them proof that I do not live in city limits, but I do have a city mailing address.
Reply from Shop Solar2026-07-02
Hi Robert,
Glad the part arrived quickly and correctly, but we are truly sorry about the ongoing tax headache. Zip codes can be incredibly frustrating when you have a city mailing address but actually live outside city limits, as automated tax software tends to default to the standard city rates. Our team absolutely should have overridden this permanently after you sent over your proof. Please send us a direct message with your account info so we can have our finance department update your profile for good and refund you those extra tax charges!
It was very easy ordering the Delta 3 pro and solar panels. They were very helpful in giving me the information that I needed. And I feel that I will receive further support with any future needs.
Reply from Shop Solar2026-07-02
Hi Kathleen,
We are so glad to hear that ordering your EcoFlow Delta 3 Pro and solar panels was such a smooth experience! Taking on a system like that is a big step, and our team is always here to make sure you have every piece of information you need right from the start. You can absolutely count on us to be right here whenever you need technical support or system advice in the future. Thank you so much for the 5-star review!
My rep answered all my questions and made sure I had the right equipment for my project. Excellent customer service and great support after the sale.
Reply from Shop Solar2026-06-25
Thanks for leaving us a review, Dan. We're dedicated to helping our customers find the right kit for their needs! Send us photos of your project when it's completed - we love to see the final product!
I've built a nice a nice solar system based on a few purchases from Shop Solar. I found their video quite helpful with the education that I received. I recommend the them as a company and the place to purchase.
Reply from Shop Solar2026-06-24
Hi Raymond,
Thank you so much for your kind review. We appreciate your continued support and recommendation! We look forward to working with you again.
Well package shipped
On time delivery
Fast service response
Reply from Shop Solar2026-06-24
Thanks for taking the time to leave us a review, Hung Le!
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Napa off the grid美国 · 1 review · Verified · Experienced 2026-05-27 ·
★★★★★
Very trustworthy in every way
Very trustworthy in every way. It's obvious that they really want to help people benefit from solar power.
Example: An electrical engineer handles their sales. He was extremely generous with his time and patient in explaining my various options. The selection of items was top notch and the prices were very fair. I had a chance to experience their customer service when there were panels damaged during shipping and they were very reassuring and pleasant to deal with. There was one company that was almost as good but I'm sure that I chose the best one. It's rare in life to be completely satisfied by a company but I was, very much so
Reply from Shop Solar2026-06-22
This review just made our week! We are so happy that you had such a great experience with us. We don't want our customers to rush into a purchase, we want you to find the right gear, not just any gear. And hey, shipping damage happens, but we always want to make sure we handle it so smoothly that it barely slows you down. Thanks a million for saying we're the best choice out there. We're honored to have you on board!
Purchase and delivery was good, but support after the sale has disappointed me. I am new to solar and requested that the company provide me with assistance on how to set up and connect the portable solar panels to my new solar generator. Almost 2 weeks since this request and no response. I made this purchase with the belief that support would add value to this sale, but that has not proven to be the case.
6/22/26 Update - ShopSolar reached out to me and provided the needed information. I increased the rating to a 4 based on this update. Thanks!
Reply from Shop Solar2026-06-22
Hi Alan,
Thank you for bringing this to our attention, and we sincerely apologize for the delay in our response. This is certainly not the level of support we strive to provide.
Our Customer Relations Manager, Maddie, has just reached out to you directly via email with a step-by-step wiring diagram tailored to your specific equipment to help get your system up and running safely.
Please check your inbox, and if you have any questions at all as you set things up, please reply directly to her email. We are here to ensure you are fully taken care of!
Very good experience dealing with Shopsolar! Mathew and Alex were very patient when I had questions about purchasing a solar system. I had questions about purchasing a proper solar array system for my home. Mathew and Alex took the time to discuss different options, never pressuring me to spend more money, but to fit the best system for my home.
Thank you again!!
Reply from Shop Solar2026-06-22
Huge shout-out to Mathew and Alex! We love hearing that they took the time to map out the perfect setup for your home without any of that annoying high-pressure sales stuff. Finding the right system size can be a bit of a puzzle, so we're thrilled they could give you the patience and guidance you deserved. Thank you so much for the wonderful review, and enjoy your new home solar array!
Every question answered quickly, world class customer support. Fantastic experience overall. Would definitely recommend these guys.
Reply from Shop Solar2026-06-22
Wow! Thanks for such a glowing review, David!
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Olly美国 · 3 reviews · Experienced 2026-06-17 ·
★★★★★
Best customer service.
I reached out to shopsolarkits about an issue with an inverter I bought from them. They were extremely professional and super responsive throughout the warranty replacement process.
Special thanks to EJ and Maddie who made the whole thing simple and straight forward.
Reply from Shop Solar2026-06-22
Hi Olly,
Warranty claims can be a massive headache, so we are incredibly proud that EJ and Maddie were able to turn things around and make the process simple and straightforward for you! Inverters are the heart of your system, and getting you back up and running smoothly is always our top priority. Thank you so much for the awesome shout-out to the team!
When I began building my solar system, I was given good advice for my needs. Although I'm still in the process, I can count on help when I need it. Thank you!
Reply from Shop Solar2026-06-16
Hi Rob,
Thanks for such a glowing review! We're here to help you every step of the way.
