🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users WorldwideDiscover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health.Here's why ShutEye stands out:📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality.Find out all the features available in ShutEye:• Sleep Diary• Sleep Score• Sleep Trends Analysis• Sleep Recommendations• Sleep Environment Monitoring• Sleep Goals• Soundscapes and Ambient Noise• Relaxation and Meditation• White Noise Generator• Sleep Stories• Dream Interpretation• Sleep Challenges and Achievements• Community and Support• Sleep Health EducationJoin 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center:https://shuteye.zendesk.com.
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Is ShutEye legit?
ShutEye (shuteye.ai) has a 1.8 out of 5 rating on OK.one, based on 164 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has replied to 50% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-10-24.
Read many of the reviews from Trustpilot and Reddit, such a shame to conduct business like ShutEye team (Enerjoy Pte. Ltd.). Charged annual premium when you sign up for the free trial, and get no response of refund request. The performance is also terrible, do not be allured by the features, conflict data and useless suggestion. This is my first ever BAD review for apple app.
Reply from ShutEye2024-08-22
Hi D Lusp, thank you for leaving us a feedback. We apologize for the bad experience that you had with our app. To request for a refund, could you please submit a request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new? Please also include any screenshots that you may have of the charges.
We seek your understanding that it may take us some time to get back to you due to overwhelming support tickets. Regardless, our support team will strive to assist you as soon as possible.
If you have any issues with the performance of our app or data, you may also submit a technical support request. Sometimes, our team may have overlooked these issues during an update. Once again, we sincerely apologize for the bad experience that you had.
Sincerely,
ShutEye
Totally useless app. Last night I hardly slept as I have been unwell. Despite going to bed at 9.30pm, i was still wide awake at 1am, i had even got up a few times. However according to the app, i was asleep within 9 minutes! I got a sleep score of 100%. There have been a few times that I wasn’t sure it was accurate but last night, being awake i had proof. It even has a snore recorded when i was speaking to my sister as i called her when i couldn’t sleep. ### UPDATE: further to the response from Shuteye, I know exactly how to set up the app, it was plugged in, i used some of the functionality and pressed start so the problem was the app
Reply from ShutEye2024-08-13
Hi Sue, thank you for leaving us this feedback. Sometimes, the reason why our app may appear to be inaccurate is because of an improper setup.
For instance, before you start the sleep tracker, there will be an on-screen setup that reminds you to place your device away, plugged in, and charging.
If you were to move it, to make a call, for example, it will not be able to accurately detect sleep noises you make. Our app records all noises within the vicinity that you are in, including any shuffling noises (e.g. sleep position, movement of the phone, etc). This may have been why it was falsely detected as a snoring sound.
We urge you to try it for a few more nights, following the proper set-up, and see if that makes a difference. Do try and let us know.
Regards,
ShutEye Team
Way to go to draw us in! Will never give my credit card details to an app I cannot try before you get the claws in me. BS!!
Reply from ShutEye2024-08-01
Hi Lisa,
Thank you for leaving us feedback. We would like to assure you that our app is free for you to try if you do not wish to commit to a subscription.
All you have to do is to get past the quiz screen at the start and there will be 'x' button at the top corner of your screen. You will be able to access the basic features of our app until you choose to pay for a subscription.
Hope this helps!
Best regards,
ShutEye
Most deceptive and unethical business. I installed the shuteye app with 7-day trial periodn on June 23, 2024. After trying about couple of hours and reading more about the app I decided to cancel and I did cancel by going to iphone settings and cancelled it. Today I was checkign my credit card bill and I see a charge of $32.39 from apple.com for this shuteye app. Even though I cancelled within hours of the app installation in the7-day trial period I still got the full 1 year charged.
I just checked at apple app store account and I see that my subscription is cancelled. So I don't have the service but I am charged the 1-year subscription charge. Just submitted a dispute with my credit card. Now I am heading to Federal Trade Commission web site to file a complaint.
Reply from ShutEye2024-07-24
Hi Shivaji, thank you for bringing this to our attention. Could you please submit a request for refund to us here: https://shuteye.zendesk.com/hc/en-us/requests/new?
Please also include any relevant screenshots that you have of the cancellation as well as the charge you incurred.
Our support team will assist you with this as soon as possible. We sincerely apologize for the inconvenience caused.
Kind regards,
ShutEye Team
The stories are never added to so you keep repeating the same ones
Reply from ShutEye2024-07-18
Hi Angela, thank you for leaving us a review. We understand the dissatisfaction that you have with the lack of new content in our app. We would like to offer our heartfelt apologies in this regard.
We assure you that our team is currently working hard to ensure that there will be new content added as soon as we can. We appreciate this valuable feedback.
Sincerely,
ShutEye
Thank you for taking the time to review the subscription process.
Reply from ShutEye2024-07-09
Hi Denise, thank you for bringing this to our attention. We would like to apologize for the frustrating experience that you had. Could you please submit a support request to us here https://shuteye.zendesk.com/hc/en-us/requests/new?
Please also include any relevant screenshots before submitting.
Our support team will assist you with the charge issue as soon as possible. Thank you and we would like to apologize once again for the inconvenience caused.
Kind Regards,
ShutEye
I was a bit hesitant to pay for a sleep app at first, but Shut-Eye has delivered its value. Noticeable improvements to my sleep quality make it an absolute steal.
My partner used to complain constantly about my snoring. But since I started using Shut-Eye's white noise features, the snoring has virtually disappeared—it's amazing!
I love travelling a lot, but the problem is that it's hard to sleep on the plane. Now, Shut-Eye helps me recreate my ideal sleep environment, no matter where I am.
Their ads are actually brainrottingly stupid.
>Do NOT sleep like this. This is the worst position to sleep in!!!
>So I started RECORDING myself instead of fixing the actual problem……..
>My back still hurts and I still have acid reflux, but at least I know what I do in my sleep 👽
This company is HORRIBLE!! They stole my money! “Free” trial?! Yeah right! Give me my $59.99 back! They are fraudulent…go do a simple Google search if you don’t believe my review.
Reply from ShutEye2024-06-20
Hi Chris, thank you for highlighting this issue to us. We would like to apologize for the bad experience and unexpected charges.
Please submit a refund request to us at https://shuteye.zendesk.com/hc/en-us/requests/new along with any relevant screenshots that you might have of the charges, etc. Our support team will assist you with this as soon as possible.
Once again, we offer our sincere apologies for any inconvenience caused.
Kind Regards,
ShutEye
The ShutEye App does NOT measure noise accurately, much less be able to define what each noise is.
The app advised I had sound all night long measuring at 100dbi... absolutely not happening. We have no children or pets and live in a very rural setting. Super quiet. My husband is a safety trainer and has the appropriate sound meter(s) which measured noise level at max of 50 dbi at a variety of times as cited on the app in the various "recordings".
It seemed like a useable app when I first started using it. However, as I progressed with using the app and data was accumulating so was my angst and concern. I took a step back to review the "data" and found the "basis" for what is called data is inaccurate and inconclusive at best. So, then I started the problem solving process to determine practices used in the recording process to make sure I understood how the sounds/data was collected. No information abailable.Honestly...the articles on sleep matters, sleep aids, etc. are available in other utilities.
Do yourself a favor and just don't use the app.
Reply from ShutEye2024-06-20
Hi Gloria, thank you for leaving us a review. We are sorry for the frustrating experience that you had with our app. Unfortunately, I am not able to give proper advice based on the current information provided as the noise that was captured may have been caused by various things.
For instance, it could be the sound from the air conditioner, fan, etc. With that said, we acknowledge the setting that you were in may not be possible to trigger a noise level of 100dbi.
If you would like a refund, cancel your subscription or leave us further feedback, you may choose to do so here: https://shuteye.zendesk.com/hc/en-us/requests/new.
Thank you and we sincerely apologize for the unpleasant experience and any inconvenience caused.
Regards,
ShutEye
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