About SimpliSafe
Data updated- Website
- simplisafe.com
- Category
- Home Services
- Location
- United States · Boston
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (52/52)
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Is SimpliSafe legit?
SimpliSafe (simplisafe.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Messasiah was professional and so…
Messasiah was professional and so patient with me while we navigated through the process.
Sensor failed but replaced under warranty.
One of my sensors was not responding to the base station & I could not determine why. I called for help and the analysis determined that it had failed. The rep said that it was under warranty and that he would replace the sensor. It was great customer service.
SimpliSafe is the ABSOLUTE WASTE of…
SimpliSafe is the ABSOLUTE WASTE of your TIME & MONEY! Cameras take too long to check, they barely pick up any motion, and fall offline all the time. System always loses wifi connection. The customer support is a joke. They always have you do the exact same things. They claim it must be "your signal" or the base station is "too far away from your router". This isn't the case. The indoor motion sensor never works. Oh, and if you downgrade your service from the most expensive, monitored service then they will no longer cover your components under the warranty or support them ??? What does monitoring service have to do with the quality of the product... nothing. This is just their way to not have to cover the cheap equipment they use and try to force you to stay on the monitored service. I'd pick ANY other home security vs Simplisafe. This company is a total scam.
Reply from SimpliSafe2026-07-13
Hi B Meekins, Cameras that miss motion, drop offline, and a system that keeps losing WiFi is a pileup that no self service loop of "check your signal" is going to answer, and we hear you on that. There is also a clarification worth making on the warranty concern. Warranty coverage on SimpliSafe equipment varies by product and plan level, and if you were left with the impression that all warranty support ends the moment you downgrade, that oversimplifies how it actually works. We would rather walk you through what your specific coverage looks like than let that stand as a reason to leave. On the connectivity side, we have a WiFi troubleshooting hub at support.simplisafe.com/categories/wifi-troubleshooting that covers Base Station and camera specific fixes worth a look, though a pattern this consistent usually needs a real look at your setup rather than another walk through of the basics. We've requested your information so we can connect you with a senior technician who can review the account, address the warranty question, and see what is actually driving the connectivity and motion behavior. The SimpliSafe Team
I was having issues with my base station connecting to network.
I was having issues with my base station after a power outage. I tried the chat/virtual assistant, which was not very helpful. That sent me rather quickly to a live chat assistant. The live chat assistant tried everything she had access to, to help solve my problem with no results. By this time it was 7:15pm eastern and I figured it was too late for me to get help. I called the service number provided me by the live assistant and got in contact with Alexander A. He helped me step by step to bring my system back up and running. I was so impressed. He was so very helpful and patient. I was thinking about switching but I am now a loyal SimpliSafe customer. He also sent me two wireless extenders to help with my cameras that are far away from the router. Thank you Alexander, for getting us back up and running and securing our home again.
Easy installation
Easy installation, good communication and no issues replacing Cox Homelife. I’m glad Cox made the recommendation
ez to install and very satisfied with…
ez to install and very satisfied with everything Now lets see how everything does over the course of time
user friendly
user friendly, but changing the tower battery is hard to change. Customer service is good.
Sales rep understood our needs
Sales rep understood our needs. Also, made sure we got the advertised discount.
Simpli Safe is not a easy system to…
Simpli Safe is not a easy system to trouble shoot, especially for older people. The base station will start beeping and finding the issue is impossible. Also, our smoke detector co went off last night. I have spent hours researching and trying to determine the issue (there was no fire and not sure how to tell if it was a CO issue - this is not addressed in any documentation. So, I attempted to call customer service - minimum of 20 minute wait and directed me to use the Chat. However, the Chat is AI, so still cannot 'talk' to anyone.
Reply from SimpliSafe2026-07-13
Hi Floyd, A Smoke Detector or CO alarm going off overnight is exactly the moment help should be easiest to find, and we hear you on the extra weight that carries when the troubleshooting steps aren't obvious. A couple of things that can save time going forward: when the Base Station starts beeping, the specific cause of the alert is displayed on the Keypad, so pulling up the Keypad first will usually point you to the source without needing to research. For preventing false alarms on the Smoke Detector, we have a guide covering the most common causes and simple maintenance to keep them at bay at: support.simplisafe.com/articles/smoke-detectors/preventing-false-alarms-from-the-smoke-detector. If you would like a real person to walk through what happened last night with you, we've requested your information so we can arrange a callback and skip the queue. The SimpliSafe Team
该系统运行相当可靠......
该系统自安装以来运行相当可靠。我的某些设备上出现一些通信故障的问题，因为我的 Wi-Fi 似乎在整个房子里都运行良好。门铃摄像头似乎比普通摄像头弱，可能会受益于一些技术升级，使其更强大、更可靠。
Solution to a Jammed Lock
I have been a simplisafe customer for a few years now, and truthfully, was considering swapping systems once I started experiencing issues with my smart lock that was only a year or so old. However, I reached out today to troubleshoot after having a major issue. The chat agent was extremely kind and helpful walking me through the steps of how to try to reset. After that failed I was told to call the product team and was helped by Deirdre. She was so helpful bringing me through a few other potential solves. In the end after exhausting all options, it was clear that the lock unfortunately was no longer going to work. Deirdre went above and beyond helping to replace the lock and even getting expedited shipping since I was having guests over in the next few days. This experience has really helped me solidify that I will continue using SimpliSafe.
The tech support guy rocked!
The tech support guy rocked!! He knew the system and went out of his way to make sure I was fixed before he let me off the line. I believe he was Roger (or Rodger) Last initial T. Roger T was excellent, thank you, great product great support. My system was so old I was looking at my old email, so the fact he got there at all was impressive. Thank you sir
There was no double talk
There was no double talk, and what they say is exactly what you get.
My experience with SimpliSafe has been the worst
My experience with SimpliSafe has been one of the worst I've had with any company. Their customer service is frustrating, inconsistent, and completely ineffective. Every time I called their 800 number, I had to explain my situation all over again, only to receive a different excuse instead of a real solution. They make promises, but they don't follow through. The biggest disappointment was their $200 referral gift card promotion. Based on my experience, it feels like a scam. I met the requirements, yet I never received the promised $200 gift card. I contacted customer service multiple times over several weeks, and every single time there was a new excuse or another delay. No one took ownership of the issue, and nothing was resolved. On top of that, I had other customer service issues that took far too much time and effort to address. Instead of helping, they kept transferring me, asking me to wait longer, or promising callbacks that never happened. After dealing with all of this, I started reading reviews online and realized many other customers have reported similar experiences. It's extremely disappointing because the company spends a lot of money advertising reliability and customer satisfaction, but my experience was the exact opposite. I would never recommend SimpliSafe to anyone. If a company can't honor its own promotions or properly support its customers after the sale, it doesn't deserve your business. Save yourself the frustration and look elsewhere.
Reply from SimpliSafe2026-07-10
Hi Wilson, Weeks of promised callbacks that never came, and a promotion that took this much effort to see through, is not the version of SimpliSafe we want anyone reflecting on when they write about their experience. On the gift card specifically, we saw your messages across other platforms today, escalated the referral internally, and the $200 gift card has been sent. If it has not landed yet, that is worth flagging so we can confirm the delivery on our side. On the other issues, we would like to connect you directly with our escalated support team to pull the previous call records, understand where each conversation stalled, and get things back on track from here. We've requested your information so we can make that connection quickly. The SimpliSafe Team
Usually poor customer service from…
Usually poor customer service from SimpliSafe it was refreshing to get someone which in this case her name is Enez resides in the states she was extremely knowledgeable, friendly,helpful, just a very good person and employee. Thanks Enez. Mike
Terrible customer service
Like the service until I tried to cancel it. I called at the beginning of the year to cancel, to which the rep said I had to pause the plan for 3 months before canceling. When I got charged again after the 3 months and called customer service to cancel (again), they told me I was lying about what the previous rep told me about having to pause the service before cancelling. I asked for the transcript of that phone call and a manager to discuss. I got neither. Still waiting and it’s been weeks. Terrible customer service. Won’t ever resubscribe ever again, which I was planning on doing until this terrible experience. Junk.
Reply from SimpliSafe2026-07-09
Hi there, being told a three month pause was required in order to cancel, then being told you had made that up when the charge came back around, is not how a cancellation with your SimpliSafe account is supposed to work. To be clear about the actual process: canceling does not require a pause of any length beforehand. A pause is one option customers can choose, but it is not a prerequisite for closing an account. On the transcript and manager callback that never came, that is also worth investigating, and pulling the actual calls is how we would get to what was really said on each side. We've requested your information so we can pull those calls, correct the account state, and make sure this pattern does not carry into another customer's experience. The SimpliSafe Team
Magnet does not hold the camera up
Bought two series 2 outdoor cameras. The magnetic ball that allows you to adjust the camera does not hold. The camera slowly drops down and in 15 minutes it is pointing straight down
Reply from SimpliSafe2026-07-09
Hi Kenneth, Having two Series 2 Outdoor Cameras that drift out of position within fifteen minutes defeats the whole point of aiming them in the first place. There are two clear paths forward here. If the magnetic hold has weakened on your units, we are happy to send replacement magnets so the ball joint actually stays put. If you would prefer a setup that does not rely on the magnets at all, we also offer a permanent mount that anchors to the quarter inch screw at the bottom of the camera at simplisafe.com/outdoor-camera-mount. The SimpliSafe Team
I spoke to Jose and Jennell about a…
I spoke to Jose and Jennell about a series 1 camera that had failed, and they were able to resolve the problem by replacing the camera.
I need an hour of diagnostic work with…
I needed an hour of diagnostic work with my SimpliSafe camera and Adrian and Nathan went above and beyond spending time with expertise and clarity. I totally recommend them in the company.