VERY INFORMATIVE YOUNG MAN ON THE PHONE…
VERY INFORMATIVE YOUNG MAN ON THE PHONE & QUICK SERVICE.
About SimpliSafe
Data updated- Website
- simplisafe.com
- Category
- Home Services
- Location
- United States · Boston
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (52/52)
Do you own SimpliSafe? Claim this profile for free and start replying to reviews.
Is SimpliSafe legit?
SimpliSafe (simplisafe.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Bring Back US Call Center
Called the number for customer service to help me reset my Simplisafe doorbell. After several calls and trying to talk to agents in the Philippines I ask to be transferred to a US based representative, which they did. Thank goodness I was able to get a GREAT EMPLOYEE by the name of James. He addressed my complaint with professionalism and great knowledge. He assured that I would be taken care of. He corrected the problem. The management should do away with the foreign countries call centers and hire more US people like James. Thank You James for your professionalism.
Actually got a human when I called for support
Was having issues with updating my smart lock. I tried to get support using the texting functionality, but that wasn't going anywhere, so I called the referenced support number and got a support person! A human, Alexander A, actually answered the phone. Alexander was so helpful, courteous, and made sure he thoroughly understood my concerns. After talking, and understanding my issues, he processed a warranty for my smart lock. Alexander A also setup an order for a replacement entry monitor and a new indoor camera so I can monitor my dogs when I'm not home. Thank you for the great support Alexander A.
Exceedingly disappointed - Outdoor cameras are a joke
Exceedingly disappointed. Outdoor cameras, even doorbell camera, will not work even if you bring the router right next to them. Interior devices work OK but some devices struggle. If you have a two story home, please do yourself a favor and don't get SimpliSafe. If you have an apartment or one story home, but want outdoor cameras to work, please do yourself a favor and NOT get SimpliSafe.
Reply from SimpliSafe2026-07-02
Hi Diego, Outdoor Cameras and a Video Doorbell that refuse to hold a signal even with the router right next to them, alongside interior devices that mostly work but not entirely, is a pattern worth digging into rather than accepting as the way the system runs at your home. A few things stand out. Routers placed too close to the Base Station or to the cameras can actually weaken the signal because the equipment needs a little space to perform at peak. Two story homes and larger footprints often benefit from additional transmitters or a change in Base Station placement to close signal gaps rather than fighting them. Those are all patterns our senior technicians can identify quickly with a look at your setup. We've requested your information so we can connect you directly, walk through the layout with you, and see whether this is solvable rather than something you have to live with. The SimpliSafe Team
Great pricing on systems and Xtra…
Great pricing on systems and Xtra individual components. Fast response to alarm notices with excellent "live human" response, speaking intelligently in English ! Monthly rates are very fair too.
Bought an indoor camera and installed…
Bought an indoor camera and installed it easily. It works as it should.
Easy and simple to use the devices and…
Easy and simple to use the devices and custom service were friendly and helpful.
Simplisafe is an efficient and…
Simplisafe is an efficient and affordable alarm system. It’s easy to install and the app allows you to turn it off and on.
Simply simple
Easy to install. A very intuitive product.
Quality and customer service
Far too many false smoke alarms
Far too many false smoke alarms. Consistently when armed to Home and 3 am.
Reply from SimpliSafe2026-07-02
Hi Michael, False smoke alarms are bad enough during the day, and getting them consistently at 3 AM while armed to Home is a real sleep disruption on top of the underlying question of why it is happening at all. A pattern like that, same time of night, same alarm mode, usually points to one of a few specific causes, whether it is temperature drops as your HVAC cycles down for the night, dust buildup in the Smoke Detector, sensor placement near a vent, or the detector nearing the end of its battery or service life. Those all narrow down quickly once we can look at your setup. We've requested your information so we can connect with you directly, walk through where the Smoke Detector is placed and how the room around it behaves at night, and get you a setup that stops waking you up. The SimpliSafe Team
Exceeds expectations
I have been using this security system…
I have been using this security system for almost 4 years now. But in the past year I have had numerous problems. I call the technician system and the solution was here is 3 months free so sorry for the inconvenience.afater numerous calls to get the issues fixed and hung up on or transferred to someone else who doesn't know what is going on. I would not use this security system you get what you pay for Buyer beware.unless you want to keep replacing towers,keypad and spend hours listening to a technical support person tell you it's your WiFi even though you're calling them about the phone application
Reply from SimpliSafe2026-07-01
Hi John, Four years of a working system and one difficult year at the tail end can absolutely shift the whole impression, and we do not take that lightly. Three months of free service is a fair gesture in the moment, but you are right that it functions as a band aid on how the year felt, not as an answer to why your Base Station and Keypad have needed replacing in the first place. That is the piece we want to actually solve. We would like to connect you with someone above our regular technical support so you can skip past the check your WiFi script and get a real look at what is driving the recurring component failures. We've requested your information so we can make that connection directly. The SimpliSafe Team
Super-Support Saves the Day
We've been using SimpliSafe for over 4 years for an urgent care vet. There have been some recent issues with our equipment, but you'll notice I left a 5 star review. Bad things happen even in the best systems and the test of a company is how they respond to customer service requests. I spoke to Nashayia (Shay) today. Holy shit! She just ... took over in the most competent way, tested my whole system, identified what the most likely problems were, verified them with me and then came up with a plan to diagnose and address the issues. I cannot overstate how comforting it is to have someone who knows what she's doing just Super-Woman her way into the problem and save the day. If everyone at SimpliSafe operates at the same level of excellence, then you're going to be in good hands, too.
SimpliSafe system issue
Alexander was the agent who helped over the phone, he gets a 5 star rating, very helpful and quickly got the problem resolved. The chat service struggled a bit. The online chat couldn’t solve.
Keisha was incredibly helpful
Keisha was incredibly helpful! Excellent customer service! Thank you 🙏
ROGER T
ROGER T. WAS TRULY PROFESSIONAL. HE ADDED A NEW CONTACT TO MY LIST. PLEASE INSURE ROGER T. IS REWARDED IN FRONT OF HIS PEERS
Technical support is great
I honestly was ready to say no more. My backyard camera would not work after replacing the battery after charging and my door bell camera did not work correctly. I had questions about recording time too. Deidre S. was VERY helpful. She was able to help me and understood all my concerns. By the end of the call, I had better confidence in the system and am willing to give it more time. She was easy to talk to and did not just throw pad answers at you. I really appreciate that. Thank goodness I got Deidre!
Alexander A
Alexander A. did a great job of walking me thru a long set up of a whole lot of sensors and cameras. He was patient and kind in spite of my lack of skill and "tech" "knowledge:" Then added some parts that will help to finish the jo, THANK YOU !
This is my third SimpliSafe system and…
This is my third SimpliSafe system and each one was custom designed to meet our needs. This last time I needed a complete system in three days and they met the deadline. Great company and great people to work with. Nate Jensen