SimpliSafe

Hi Ethan, Thank you for the thoughtful review and for laying out specifically which feature you wanted on which plan. Scheduling for arming and disarming sits under our Self Monitoring, Core, Pro, and Pro Plus tiers today, and feedback like yours is exactly what our product team wants in their inbox, so we are passing it along directly. We always want to be as transparent as possible about what each plan includes, and the full breakdown lives on our monitoring plans page at support.simplisafe.com/page/monitoring-plans if it helps you cross check what you are actually paying for against what you actually use. If you would like to talk through this further, we are happy to escalate it and have someone walk through your account with you, and we have requested your information so we can get that going. The SimpliSafe Team

Hi Conley, Having two SimpliSafe accounts and reaching out specifically to expand one of them is the kind of customer we want to make sure does not run into friction on a question we should be able to answer easily. Thank you for sharing your information and experience with us. We will have someone reach out to you directly with details on solar charging options for your Outdoor Camera, so you can get the answer and the purchase done in one conversation instead of a hunt through the site. The SimpliSafe Team

Hi Bodily Family, Finding charges on an account that was set up specifically because monitoring was not going to be active is not the kind of surprise anyone wants to come back from a trip to. We are taking this seriously, and we want to be clear about a few things from our side. Charges begin once an account is activated through the SimpliSafe app, not at the moment a system is installed, so there is a specific question about how the activation kicked in once the equipment was set up, and we want to look at that history with you. We also apologize that the pre purchase conversation did not surface the hardware requirements clearly enough, because the solar configuration you chose does not pair with our Active Guard service the way other setups can, and that is exactly the kind of detail that should have been on the table before the purchase. On the call where the agent laughed, we have a zero tolerance policy for that kind of conduct, and we will pull the call so the right action can be taken internally. We've requested your information so we can look at the account, walk through what options actually exist, and make sure that even without Active Guard, your home is set up to be secure. The SimpliSafe Team

Hi Allen, Getting a disconnect alert for a camera that the app shows live, with the battery at one hundred percent, is the kind of mismatch that earns a closer look on our side. Thank you for taking the time to flag it, especially with the detail about a friend seeing the same pattern, because that helps us understand whether this is account specific or something worth widening the lens on. We are happy to escalate this for investigation. We've requested your information so we can connect with you directly, look at what your camera is actually reporting versus what the alert is showing, and get a clear answer for you. The SimpliSafe Team