Simply Business US (simplybusiness.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Where to start? Ive cancelled my insurance 4,5 months ago. They say ok we will refund you and cancel your insurance then guess what no refund and next month billed again!
I am reporting to the state labor and industries if this doesn’t get resolved asap.
Reply from Simply Business US2026-07-09
We know your time is valuable, and we appreciate your feedback. We're committed to providing excellent service, and we're taking steps to address the delay you experienced. We appreciate your patience, at this time I would need your policy information to further assist you in this matter. Simply Business is committed to helping small business owners find the right insurance solutions. Please reach out to us at [email protected] please include your account information and Trust Pilot review.
D
Dennis Evans · 3 reviews · Experienced 2026-07-05 ·
★★★★★
Poor communications
Poor communications. The AI chat does not work; customer service does not return calls; it seems impossible to get a response from anybody.
I would NOT recommend this service to anyone.
Reply from Simply Business US2026-07-08
We know your time is valuable, and we appreciate your feedback. We're committed to providing excellent service, and we're taking steps to address the delay you experienced. We appreciate your patience, at this time I would need your policy information to further assist you in this matter. Simply Business is committed to helping small business owners find the right insurance solutions. Please reach out to us at [email protected] please include your account information and Trust Pilot review.
R
Robert Johnson · 1 review · Experienced 2026-07-07 ·
★★★★★
It was a great experience and I…
It was a great experience and I appreciate the help
Simple to setup, awesome coverage and reasonable rates!
N
Nicole · 1 review · Experienced 2026-07-06 ·
★★★★★
Waiting for 3 hours to speak to…
Waiting for 3 hours to speak to customer service. Worst experience ever. Still haven't spoken to anyone. I'd hate to have to file a claim. Poor service.
Reply from Simply Business US2026-07-08
We know your time is valuable, and we appreciate your feedback. We're committed to providing excellent service, and we're taking steps to address the delay you experienced. We appreciate your patience, at this time I would need your policy information to further assist you in this matter. Simply Business is committed to helping small business owners find the right insurance solutions. Please reach out to us at [email protected] please include your account information and Trust Pilot review.
I need to set up a general liability policy for my company, I clicked the general liability link and filled in all the information. Once I received the policy/certificate it shows "Professional Liability". I logged back in and there was a link to add general liability to your current policy, I went through those steps only to end up with the exact same policy. I have called every day since this happened on June 24 and have been on hold for sometimes hours at a time and made no connection with a human. I now have THREE policies that are useless to me and I am getting charged for each of them and cannot cancel. Frustrated does not even begin to describe how I feel. 10/10 DO NOT RECOMMEND.
Reply from Simply Business US2026-07-09
We know your time is valuable, and we appreciate your feedback. We're committed to providing excellent service, and we're taking steps to address the delay you experienced. We appreciate your patience. It looks as though one of our customer service agents resolved your issue if you have any additional questions or need further clarification, please don't hesitate to reach back out to us at [email protected], please include your policy information.
J
Juliana · 3 reviews · Experienced 2026-07-01 ·
★★★★★
No one to help!!
No one every answers the phone…This company is a literal nightmare!!! I wish I never signed up. No help whatsoever!! Stay away!!
Reply from Simply Business US2026-07-06
We sincerely apologize for the frustration you’ve experienced. To help us investigate this further and provide assistance, we’ll require some additional information from you. Can you please email us at [email protected] so we can locate your account? Please include your account information and review.
M
Mike · 1 review · Verified · Experienced 2026-07-02 ·
★★★★★
I never hid what our company does and…
I never hid what our company does and you insured us and turned around and canceled us.
Reply from Simply Business US2026-07-06
We appreciate your feedback and understand your frustration. We strive to insure as many small businesses as possible, but this is dependent on the underwriting guidelines of our carrier partners. Regarding the cancellation, if you'd prefer not to continue coverage until the expiration date, you can give us a call at (855) 869-5183 and we can assist with an expedited cancellation.
R
Raymond · 1 review · Verified · Experienced 2026-07-01 ·
Simply Business has impressive process from start to finish.
After trying to quote and purchase business insurance from multiple companies, Simply Business was the only site that was easy, competitive and able to complete purchase online. I highly recommend this site has so many other websites are so disappointing these days and they seem to have the know how most don’t.
J
Joe Rudolph · 2 reviews · Experienced 2026-06-11 ·
★★★★★
I was actually very happy with Simply…
I was actually very happy with Simply Business overall. The customer service was excellent when I updated my business name, changed my account information, and switched my automatic payments to my new bank account. That entire process was easy, and the representatives were helpful and professional.
Unfortunately, the refund process has been the complete opposite.
After canceling my policy, I was told my $92 refund would be sent to my original bank account, even though I had already updated my banking information and that account had been closed. I specifically asked the representative if the refund would go to my new account since that's where my payments were being taken from. I was assured, "Don't worry about it."
That turned out to be incorrect.
For the past four weeks, I've called multiple times trying to resolve this. One representative was particularly rude and told me it was company policy that refunds must go back to the original account, even if that account is closed. That policy makes no sense when you've already verified a customer's identity, updated their banking information, and are successfully withdrawing payments from the new account.
The company continues to insist that Chase Bank received the refund. I contacted Chase directly, and they reviewed my closed account. They told me there were no transactions or attempted deposits from Simply Business and confirmed they did not receive any refund related to this policy.
If this is how Simply Business handles customers' money and refunds, I want no part of this company. I started as a promoter because my initial experience was excellent. After spending four weeks trying to recover a $92 refund and getting conflicting information, I have become a detractor instead. Until this issue is resolved, I cannot recommend doing business with Simply Business.
Reply from Simply Business US2026-07-09
We sincerely apologize for the frustration you’ve experienced. To help us investigate this further and provide the assistance you need, we’ll require some additional information from you. We have requested information, however to ensure your privacy please call us directly at (855) 869-5183 or email us including your Trust Pilot review at [email protected] so we can locate your account.
they took my money and give me a pdf, who knows if a problem happens will they do the right thing or no, i guess they wouldn't
Edit: they replied saying they contacted me, this is completly a lie i didn't recieve anything
Reply from Simply Business US2026-07-08
**We just sent another email, or we can chat by phone. Please give us a call and/or check your spam folder.**
We appreciate you taking the time to share your feedback with us and we apologize for any frustration you may have experienced.
It appears our customer service team has contacted you to resolve the matter and have not heard back. Please at your earliest convenience see our response. If you have any further questions or concerns, please don't hesitate to reach out.
A
Alex Cochran · 1 review · Experienced 2026-06-30 ·
★★★★★
Been on hold for 45mins trying to…
Been on hold for 45mins trying to cancel my account, as that is the ONLY way you can cancel.
Reply from Simply Business US2026-07-06
We sincerely apologize for the frustration you’ve experienced. To help us investigate this further and provide assistance, we’ll require some additional information from you. Can you please email us at [email protected] so we can locate your account? Please include your account information and review.
I tried to take out insurance again because I canceled my original policy two weeks ago because somehow my friend‘s name got on the account so I made a whole new account. I paid almost $100 and I went to get my certificate and all of a sudden, my friend’s name shows back up. Now I am really screwed. I paid money and I can’t get my certificate. I can’t even clear my first account out and I talk to you guys two weeks ago about it.
Reply from Simply Business US2026-06-30
We know your time is valuable, and we appreciate your feedback. We're committed to providing excellent service, and we're taking steps to address the delay you experienced. We appreciate your patience, at this time I see we have reached out to you to provide policy support. Simply Business is committed to helping small business owners find the right insurance solutions. If you have any additional questions or need further clarification, please don't hesitate to reach out to us at [email protected] please include your account information and Trust Pilot review.
D
Dave · 1 review · Verified · Experienced 2026-06-27 ·
★★★★★
Way too much time on hold
I got what I wanted done with a couple of COI's. However, the time spent working with someone was 10 maybe 15 minutes and the whole time was 45 minutes. That's a lot of waste of time.
Reply from Simply Business US2026-06-30
We know your time is valuable, and we appreciate your feedback. We're committed to providing excellent service, and we're taking steps to address the delay you experienced. We appreciate your patience, at this time I see we have connected with you to provide policy support. Simply Business is committed to helping small business owners find the right insurance solutions. If you have any additional questions or need further clarification, please don't hesitate to reach out to us at [email protected] please include your account information and Trust Pilot review.
D
David · 1 review · Verified · Experienced 2026-06-27 ·
★★★★★
Small issues
I tried to go back after putting in my credit card info as I needed to correct one item, but wasn't able to do so. Additionally, after putting in my credit card info, there was no confirmation that it had been successfully processed. It was only due to receiving a notice from the bank that I knew it had been actualized.
