This was fast and easy
This was fast and easy. Pricing quote was simple.
About Simply Business US
Data updated- Website
- simplybusiness.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (19/19)
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Is Simply Business US legit?
Simply Business US (simplybusiness.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Simply - Simple
Simply Business US, was simple to work with. Started and completed in minutes. Easy to understand and satisfied with the process. Will use again when needed.
Easy, Affordable, & Quick….
The entire process was easy, straightforward, and took a minimal amount of time. Policy options shown provided me the opportunity to evaluate cost comparisons quickly and efficiently. Finalizing the plan enrollment was quick and all needed documentation was available immediately after completion of the enrollment process. This was a great experience and proved to be a valuable resource for small business owners such as myself.
It was all simple and affordable
⭐☆☆☆☆
⭐☆☆☆☆ I have been trying to purchase insurance through Simple Business for over a month, but their website has not been working the entire time. To make matters worse, every time I contact customer support by email, my request is automatically closed without any real help or solution. English is not my first language, so calling is very difficult for me. That’s exactly why I need the website to work or for customer support to actually respond to emails instead of closing them. This has been an extremely frustrating experience. A company that sells insurance should provide reliable customer service and a functioning website. Unfortunately, I received neither. If you haven’t fixed the website yet, please don’t tell people it’s working and ask them to try again. I tried again, and it still doesn’t work. The process gets stuck at the step where I need to confirm my business address.
Reply from Simply Business US2026-08-07
We appreciate you taking the time to share your feedback with us and we apologize for any frustration you may have experienced. Our online assisted sales team is available 10am-4pm Eastern Standard Time. We appreciate your patience throughout the process. Please try our website again as soon as you get a moment. If you have any further questions or concerns, please don't hesitate to reach out.
Customer Support takes days to respond
The good, they are fast, effective and no questions asked when writing you a policy. The problem is when you need make changes to your policy. I needed to change the business address and also needed to a COI for a customer. Sent support an email and the reply I received was 'Due to high volume, please expect up to a 7-business-day delay for requests.' I didn't think it would take that long so I waited. By the 5th day I had enough and switched to another company. When you're dealing with contractors, 3rd party vendors and the job needs to get done today, you need the changes to take effect immediately.
Reply from Simply Business US2026-08-07
We know your time is valuable, and we appreciate your feedback. We're committed to providing excellent service, and we're taking steps to address the delay you experienced. We make sure to safe guard our policyholder's information, and want to make sure we speak with our policyholders regarding changes.
Found insurance for what use to pay
Convenient and affordable
I gave two stars because still waiting for coverage questions to be answered
I gave two stars because the communication during the sign-up process was very disappointing. My first call was disconnected. When I called back, I was given information that did not appear to be accurate. I then sent an email and received no response. I ultimately purchased the general liability policy and sent another follow-up email, but I still have not received a reply. This experience makes me concerned about the level of service I would receive if I had an urgent policy question or needed assistance with an actual insurance claim. Insurance depends on trust, accuracy, and timely communication. I hope Simply Business improves its responsiveness and follow-through with customers.
Reply from Simply Business US2026-08-07
We appreciate you taking the time to share your feedback with us and we apologize for any frustration you may have experienced. We are partnering with both you and the carrier at this time to answer your concerns.
easy and fast
Quick and easy
Quick and easy ..no fuss and not confusing..
process was straight forward and fairly…
process was straight forward and fairly easy.
The process was simple and easy
The process was simple and easy, and the folks who helped me or knowledgeable, professional, and polite
It was a great one.
Complete SCAM . Can't cancel policy.
Complete SCAM .. Unable to cancel policy. No cancel options. Had to charge back..
Reply from Simply Business US2026-07-21
We sincerely apologize for the frustration you’ve experienced. To help us investigate this further and provide the assistance you need, we’ll require some additional information from you. Please call us directly at (855) 869-5183 or email us, including your Trust Pilot review, at [email protected] so we can locate your account.
I got exactly what I needed and wanted…
I got exactly what I needed and wanted to continue doing business with confidence.
Easy and straightforward
Easy and simple and user friendly
Great experience no complaints
A good choice for me
Very quick and honest response
Very quick and honest response. Using the business credit card ( already in online " wallet") I had my new policy in minutes.