Sixty6

Going way too far...

Why do they need everything down to your DNA? They want a picture of you holding your credit card while holding your ID with your first born child. My God it's not that serious.

Trashhhhh never pays

***Scam Alert

***Scam Alert DO NOT USE Sixty6 Social Casino Total scam-they will take your deposits and give nothing back. Protect your money and stay away!!! As consumers, it is our responsibility to expose scammers and put them out of business!!!

Disappointing Customer Support and Verification Process

I honestly wanted to like Sixty6 because I enjoy sweepstakes casinos, but my experience with their support and verification process has been one of the most disappointing I've had. Their support team sent me an email asking me to complete identity verification through a third-party link on app.shuftipro.com. While I wasn't familiar with that verification provider, I completed every step in good faith because I assumed it was part of their normal process. Instead of someone from Sixty6 reviewing my documents or requesting additional information, I later received an email stating my account had been permanently blocked for "suspicious activity." There was no explanation of what was considered suspicious, no request for additional documentation, and no opportunity to resolve what may have been a misunderstanding. What disappointed me the most wasn't even the account closure—it was how support handled it afterward. Their email specifically stated that if I had any questions, I should reach out. I did exactly that. I sent multiple polite emails asking what happened, whether my verification had been reviewed, and if there was anything else they needed from me. Those emails have simply been ignored. I'm familiar with other sweepstakes casino verification processes, and in my experience many use providers like Sumsub or have their own support team conduct a manual review by requesting identification, proof of address, bank statements, or other documents when something needs additional verification. I was never given that opportunity here. I wasn't just trying to redeem money. I genuinely enjoyed playing on the platform and wanted to continue using it. That's what makes this so disappointing. Customers deserve communication, especially after being asked to verify their identity. To make matters worse, I joined Sixty6 because my niece and her husband recommended it. They have played and made purchases there for quite some time. After seeing how my situation was handled, they were shocked that support would simply stop responding to a customer after inviting them to ask questions. I also recently experienced separate issues with another Kinetix-operated platform, SweepJungle. While I can't say the two situations are related, having problems on both platforms has left me with serious concerns about how customer support and account reviews are handled across their brands. Based on my experience, I cannot recommend Sixty6. Good customer service isn't just about processing deposits—it's about communicating with customers fairly and professionally when something goes wrong.

Sleep with one eye open

About a year ago, I would have gladly given this casino five stars. I have been a responsible player, depositing both small and larger amounts over time, and I have lost thousands of dollars without ever complaining. Unfortunately, the moment I had a legitimate win, my opinion of this company changed completely. I won approximately $4,100. Nearly a month later, I have received only $495 despite repeated promises from customer support, the so-called financial department, and the fraud department. Every interaction has been another excuse, another delay, or another promise that “it will be processed soon.” Those promises have repeatedly come and gone with nothing to show for them. The games are enjoyable, and winning is possible. That is not the issue. The issue is what happens after you win. In my experience, the redemption process has been the worst I have ever encountered with any online gaming platform. If you only win a couple hundred dollars, you may never notice a problem. If you win a larger amount, be prepared for delays, conflicting information, and endless frustration. I have preserved screenshots of every email, every chat conversation, and every promise that was made. The timeline speaks for itself. Anyone considering this casino is welcome to contact me, and I will gladly share my documented experience. As a law enforcement professional with many years of experience, professionalism, transparency, and integrity matter to me. Unfortunately, I have found this company’s communication and redemption process to be the exact opposite. Broken promises, inconsistent information, and a complete lack of accountability have destroyed any trust I once had. I sincerely wanted this company to succeed because it is U.S based and has a good selection of games. Instead, it has become one of the most disappointing customer service experiences I have ever had. Unless something changes dramatically, I will be filing complaints with the appropriate consumer protection and regulatory agencies and updating this review accordingly. If you choose to play here, my advice is simple: enjoy the games if you wish, but think carefully before depositing money you expect to receive back quickly after a significant win

BS TRASH SITE! DONT WASTE YOUR MONEY! BEWARE!

BS trash site! BEWARE! GAMES ARE RIGGED! NEVER WIN ANYTHING I LOAD UP 5 TIMES HOPING I CAN GET BACK MY MONEY BUT NO! LOW RTP and IMPOSSIBLE TO WIN! DO NOT TRY YOUR LUCK! LUCK IS IMPOSSIBLE IN THIS SITE!

Definitely shady

Definitely shady im fully verified and had several successful redemption then all of a sudden they want to run all kinds of verfication and when u send them they just don't even respond for days it's crazy to me it's not even over a large amount either just saying beware don't even care about the 180 just trying to let everyone else know

First off I used a debit card I usually…

First off I used a debit card I usually almost everyday but was off by like 3 cents. So Inturn I used another card I use daily and after only 2 days of a redeem I was told to switch cards. So I did and then more than 15 days later was told to use a valid card that will allow deposits. I use almost every sweeps coins games online and have never waited longer than 5 days and that is being giving. This website is horrible and I don't recommend Im pretty sure we will see them close down in the next 2 to 3 months or they will be a breach of people's personal bank accounts with all your money gone.. horrible place to play DO NOT RECOMMEND.. THEY SHOULD BE FINED OVER AND OVER AGAIN.. WORST WORST WORST

This site is a scam

This site is a scam. They are refusing to pay out redemptions and claiming that "additional checks" are needed and there are high volumes. AVOID this scam casino.

Over a week still waiting for 100$…

Over a week still waiting for 100$ redemption. Customer service is horrible same reply over and over. When you do get someone they are rude. I doubt I'll get my money. Don't waste your time here. Should be 0 stars. By far the worst I've ever played on.

Non payment

I have been fully verified and went to redeem $450 on July 1. I am still waiting on my deposit. I have contacted customer service many times and I get the same answer over and over again that it’s being reviewed by the finance team and everything looks good so far. This site is a scam and I do not recommend it.

I'm writing this review because I was a…

I'm writing this review because I was a member of this gaming app and I always did everything right and respected all the rules and guidelines and one day I finally won 250 SC and was redeeming it and in the process of verifying my account they just closed my account for no reason at all I guess because they didn't wanna pay me so they refunded me the money I purchased the coins with but to just close my account and give me no good reason and this also happened to my wife as well when she won and was trying to redeem her winnings this by far is the worst casino app if you win they are gonna try to find a reason to close your account

LLLLLLLong redeems

LLLLLLLong redeems. They say 5-7 business days for your redeem, and it is more like 5-7 weeks.

I question the integrity Sixty6

I have waited so far 8 days for a redemption of 150.00. Anytime i talk with support i get the same answer, that it can take up to 7 business days or longer depending on the queue. They were though able to deny my 1st request in 12 hours. I dont believegiusto they will pay out. I would not give them your time or your money based on my expierence thus far.

Just talked to customer service again I…

Just talked to customer service again I cashed out July 1 has been talking to customer service everyday and the story just keep changing now they say i redeem July 3 when I have the email on July 1 but say they got it on July 3 see dates just moving forward. It say 1-7 business days that’s July 10 I promise I come back July 10 it’s going to be something else guaranteed this not my first rodeo with site that start saying anything because there wrong for taking our money and giving us the run around when it comes to our funds to receive . And all the other platform redemption time is 1-3 days for ach or debit card I’m on my 4 day and still it’s in queue. Then say just wait did yall wait to take the money out my account so why I have to wait. Update I just played it back and made them permanently delete my account which that is what I think they wanted anyway but I’m not wasting my time and keeping chatting with them I’m going to dispute them charges with my bank

They’re a scam company

They’re a scam company. They will do everything in their power not to pay you out. Beware of this company. They should be sued into the ground

DO NOT USE! If you want to cash out.

This site is so fun to play and then you try to redeem weeks later and they still won’t allow you any money after sending them a full PDF of your bank statement. Finally I get paid after about six weeks and then I’m like let me try it one more time maybe everything‘s approved.Nope here we go again another four weeks right now just to take out 800 bucks and I’m still not able to, it keeps saying pending even though they’ve got all of my documentation approved for the second time. Do not use this website.

I will change this review if I finally…

Update 10: Taking away a star because I’ve been waiting 2 weeks for my next redemption. Seems each one takes 2-3 weeks. Have 3 more to get through. This is going to probably take most of August, if not all of it. Just not ideal at all on redemption speed. But they do pay. Will continue to update stars and review as redemptions come. Update 9: Finally received my second redemption!! Took 19 days from the time I requested it until it hit my bank account. That was the smallest redemption request too. Three more to go. Here’s hoping. I spaced my redemptions out after switching to ACH, so now it’s taking a while between each redemption received. Will continue to update. Update 8: Finally received my first redemption!! Took right at about 2 weeks for it to be processed, then a couple more days to hit my account. After taking about a week to get verified yet again. Hopefully, I’ll get my others too. I’ll continue to update until I receive all of it. Update 7: Both VIP and Support emailed me back. They also have sent an email saying my first redemption request has been processed. 🙌🏻 so I’ll change this review to 3 stars for now. Once I receive all of my money, I’ll update accordingly. It’s taken 2 weeks and 1 day just to get the first one. But I hopefully will get it. Update 6: Haven’t updated for a while because there hasn’t been any activity with my account. I emailed VIP two days ago and support yesterday. No response from either. Support chat is no help. They say the same canned replies. My very first withdrawal request was on July 1st. Then I switched to ACH on July 9th. So we are now over the “up to 7 business days.” Not just up to 7 business days for processing, they state “up to 7 business days to process and SETTLE.” Neither has happened and nobody is communicating with me. Really frustrating as I really could use that money. Will wipe all of this away and give a good review if I ever get my money. Update 5: Bringing this back down to 1 star. I submitted all documents and more on 7/7. They say give up to 48 hours for them to be reviewed. It’s been nearly a week. Support says the same things over and over. I’ve already had successful redemptions here. This is insane. They want me to show a bank statement that shows my virtual card number, but my bank doesn’t have that option. Sent that to them too - that chat to show I can’t. Sent them a bank statement from an earlier month this year with a transaction to them. I’ve take pictures of my virtual card from my Apple Wallet, which is what I used. Well, Apple Pay. I even sent them a video showing them my bank app with my virtual card and my name and address. I’m guessing even if I sent them my DNA, it wouldn’t be enough. Update 4: 72 hours without a response. I cancelled all of my withdrawals and changed to ACH, since I’ve seen a lot of people say they were told they had to change to ACH from debit card. So I guess I get to start all of this over, even though I’ve successfully cashed out to this same account a few different times. I’ll keep updating until I finally get my money. Upping my review to 2 stars at least for now because they were great about fixing my account so that the history would show. They’ve also paid me before, so I know they CAN pay. I’m just hoping they’ll do the right thing and pay me this time too. I’ll change to 4-5 stars if so. Update 3: I believe my history is back. So there’s a plus at least! I’m really hoping I get to change this to 4-5 stars once I receive my money. I like the games. Just need to know I’ll actually get my money if I win. Update 2: I cancelled 3 of my 4 withdrawals and lost ALL of my transaction history. Thankfully, I took a screen recording of it earlier today. But now I can’t cancel my other withdrawal and there is no record of it on my account. Only in my email. Convenient. I just feel like I can’t trust this place at all anymore. Feel like everything that happens is all a way to keep me from being paid. Will continue to update. Update 1: after being assured by support that my documents were approved and I would not need to do anything else, I was sent yet ANOTHER verification request. Each time that happens, it’s up to 48 hours at least before you hear back. Like playing phone tag. I really counted on this money too. You trust a site you’ve played on before to continue providing the same service, but not this one. Will continue to update. This is truly absurd. I will change this review if I finally receive my withdrawal. This place has been great aside from the withdrawal process. I’ve verified myself numerous times, and it never seems good enough. This is beyond ridiculous at this point. I’m a loyal customer and treated as a first timer. Again, will change this review if I actually get my money.

Lower RTP than the same game elsewhere

I was disappointed to see Sixty6 offering a Hacksaw game like Get the Cheese at around 92.29% RTP, while the same type of game on sites like Modo and SpinQuest shows around 96.31% RTP. That is a meaningful difference for players. I understand casinos can choose different RTP versions, but I think it should be much more visible before playing. Players should check the game info carefully because the version offered here may be significantly worse than what they are used to elsewhere.

EVERYTHING IS WRONG WITH THIS SITE

EVERYTHING IS WRONG WITH THIS SITE. Let’s start with I’ve spent hundreds at this site and only wom one time a measly 100$. That is why I am Here today I have been fully verified for months now and I finally won Well I hit redeem it kept canceling my redemption over and over for days, they contacted me apologized and then asked me to submit my cards info etc bank accounts blah blah blah I did all of it multiple times they said this isn’t good enough when it clearly was I told them that I didn’t want the redeem at this point and that I was going to report them and all of a sudden it was good enough and that I was in the queue and was going to be moved up well my redemption still waiting and then a few days later I get a message stating that my documents are still under review after telling me they were approved well I feel as if they don’t want to pay and they are arbitrarily holding funds this site is terrible and you won’t win and when you do they make every excuse not to pay