Love the box! And hay!!
Love the box!! Great 1st impression!! Bunnies are enjoying the hay and am considering adding more items in future, like pellets. It’s Great that you offer the ambassador program to support hard working rescues!
About Small Pet Select
Data updated- Website
- smallpetselect.com
- Category
- Animals & Pets
- Location
- United States ·
- Status
- Unclaimed
- Last 12 months
- 69 reviews
- Replies to negative
- 100% (2/2)
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Is Small Pet Select legit?
Small Pet Select (smallpetselect.com) has a 4.9 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
The hay was great
The hay was great. Good quality. Arrived on time
Fresh and Fast
When I get the hay directly it is the freshest. And the prices are good.
Quick delivery times and always top…
Quick delivery times and always top quality!
My bunnies love these mobiles
My bunnies love these mobiles! Great product that keeps them constantly entertained!
The Hay my rabbits needed has finally arrived!
I've recently ordered alfalfa, oat, and orchard hay. I was pleasantly surprised with the quality, smell of the hay especially the oat hay. My baby rabbit loves the alfalfa and my other two adult rabbits love the orchard and are now trying out the oat hay as a topper. The small gift from our first order was a pleasant surprise and has made its way into our rabbit room. Thank you! One more thing I have noticed is the packaging of the hay, it's nice that I can store the hay directly in the box it arrives in. In addition to the packaging, I also love the price for shipping, sometimes shipping can get expensive, especially depending on the pounds of the package, a $4.99 flat fee is awesome. So far I am happy with this company!! Thanks 🙏🏼
Shipping is terrible on my recent order
I ordered hay from SPL on Friday 7/17 with paid shipping and my order didn’t get dropped off at UPS until Wednesday 7/22, even though I got an email that said it shipped Sunday 7/19. It’s supposed to arrive on Saturday 7/25, a week after ordering. I ordered the same kind of hay from Chewy on Thursday 7/23 with free regular shipping and it arrived Saturday 7/25 before my hay from SPL! Something is wrong here. When I inquired on the shipping with SPL on Tuesday of this same week I received information that is inconsistent with the shipping info on the website. Update after company response: Although, I appreciate the transparency after the fact, I did bring this to SPLs attention on Tuesday 7/21 and received an AI automated response (it was signed “AI agent”) contradicting the shipping information on the website, as I previously stated. No one reached out to let me know this had been looked into and an error in shipping had occurred. I did just receive an email response as well saying thanks for photo evidence (I never sent, and why would I?) and that they were sending a “partial” replacement (not sure how that would work) but it was followed up with another email telling me to ignore the last email. Yeah, ok. How about just do better, please. With sincere communication from real people so your customers know their issues are being taken seriously for starters. Our furry family members count on your company! Thank you.
Reply from Small Pet Select2026-07-27
Hi Heather, Thank you for updating your review. You're absolutely right that you received a follow-up email intended for another customer. We regret this communication error and corrected it as soon as we became aware of it. As we shared previously, we investigated your order and confirmed that a technical printing issue delayed a batch of shipments before they reached UPS. While that issue was isolated, we know it impacted your experience, and we appreciate you taking the time to share your feedback. At Small Pet Select, we're committed to providing quality hay, reliable shipping, and responsive customer support for rabbit and small pet families. We appreciate your feedback as we continue improving our processes, and we wish you and your furry family all the best. Small Pet Select
The best in show
Great product, usually great quality, we have been using it for years, UPS delivery was smooth.
Great product 10/10
I purchased Hay, chewing sticks and a hanging toy for my guinea pigs and everything is great quality and it all showed up within a few (business) days of ordering. I also thought it was very precious that they sent me a plaque with my piggies names on it, that was super sweet and a nice personal touch ive never had any other company do that. I will be continuing to buy product from this company:)
My 2 lil Piggies are love the new hay
My 2 lil Piggies are love the new hay, this product is great, high quality and no dirt. I’m so happy that I have the right decision.
I love the hay my bunny loves all the…
I love the hay my bunny loves all the treats and hay and shipping is fast
I enjoy buying from this company as…
I enjoy buying from this company as they have good quality hay for rabbits, the subscription is convenient and flexible with date changes. As well as, when I had an issue with my delivery they were quick to respond and provided me with a brand new box of hay, which was reassuring after the delivery driver left it in the rain and I was worried about giving it to my rabbits. I will continue to purchase from this company.
My bunnies love this hay!
This is our first time trying Small Pet Select hay for my five bunnies. They love it! It's the way hay should be. We used to buy Oxbow but they changed it and we don't like the change. You have a new customer for life!
Super happy with all the rabbit treats
Super happy with all the rabbit treats, and the fact that they arrived within a day is amazing!!!
Hair buster comb is great!
Ordered the hair buster comb for my bunnies. I was hesitant because of the price but now that I have it and it works so well I’m glad I got it!
I love Small Pet Select
I love Small Pet Select. Quality products every time!
Product purchased was as described
Product purchased was as described; delivery was timely. Was given a very nice first time gift!
Easy to order
Easy to order, great quality, fast service.
My rabbit Doodle makes eating hay look…
My rabbit Doodle makes eating hay look so good I almost want to try it myself!
No complain with the company
No complain with the company, deliveries come fast and if you have any problems you guys corrected right away. Thank you for your services.