Smart Ink (smartink.pro) has a 5.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher. Last updated 2026-08-10.
Good printer cartridges and increadible fast and reliable support!!! If you have a problem they solve it quickly. Thanks for years of support!
Thank you, Joaquin! We’re glad you’re happy with the cartridges and that our support has been fast and reliable whenever you needed help. Your trust over the years means a lot to us!
Very trustworthy and excellent customer support. Dont replace your printer go to smartink and they will fix any issues with catridges
Thank you, Sathish! We’re glad our support team earned your trust and could help resolve the cartridge issue. We really appreciate your recommendation and kind words about Smart Ink!
Ann, a Customer Care Representative helped me fix a problem with my printer/cartridges. Throughout the process she was calm, patient and utterly professional. She calmly taked me through some frustrating problems with consumate calmness. Excellent customer service.
Thank you, Brenda! We’re so glad Ann could guide you through the printer and cartridge issue with patience, calmness, and professionalism. We’ll be happy to pass your kind words on to her!
Really good customer services, no hanging about, friendly, effective, polite, and resolved the issue promptly. Thank you Alice!
Thank you, Isabelle! We’re glad Alice could help in such a friendly, polite, and efficient way, with no waiting around. We’ll be happy to pass your kind words on to her!
Prompt response and clear instructions on how to fix. Problem sorted.
Thank you, Andy! We’re glad our team could respond promptly, provide clear instructions, and help get the problem sorted.
Set of cartridges did not work due to chip. Tried to downgrade but my computers said it was a dangerous site dud not feel like proceeding. Sent replacement immediately x Happy with service
Thank you, Marianne! We’re sorry the cartridge set didn’t work because of the chip issue, and we completely understand not wanting to proceed if your computer flagged the downgrade site. We’re glad our team could send a replacement right away and that you’re happy with the service.
I had a problem with the HP cartridges I bought from the store but with the help of Alexa from support the issue was solved. Excellent customer service as usual.
Thank you, Scolio! We’re glad Alexa could help solve the issue with your HP cartridges. It means a lot to know you can count on our customer service as usual!
Fantastic service , great product issue solved immediately
Thank you, Simon! We’re glad you’re happy with the product and that our team could solve the issue right away. We really appreciate your kind words about our service!
Excellent service got me sorted in minutes easy fix absolutely pain less and the offer of sending new cartridges if I couldn’t get it to work
Thank you, Daniel! We’re glad our team could get you sorted within minutes and make the fix painless. It’s great to know the backup option of sending new cartridges also gave extra peace of mind.
Very helpful. Great instructions and gave the option of a replacement if needed.
Thank you, Aileen! We’re glad the instructions were helpful and clear, and that having the replacement option gave extra reassurance. We appreciate your feedback!
I bought a two-pack of ink cartridges for my printer, but they didn't work. I contacted the company and we tried several solutions, but none of them worked. They sent me a new pack the next day; it works perfectly, but only one of the cartridges does. I contacted them again, and they issued a refund.
Thank you, Alex! We’re sorry the first two-pack didn’t work even after troubleshooting, but we’re glad our team could send a replacement so quickly and that the new pack works perfectly. We appreciate your patience and feedback!
Thank you! We’re happy to hear you had a great experience with our service.
We ordered the first set of printer cartridges, but they didn't work, so we immediately received replacements. Unfortunately, those don't work either; the printer simply won't accept them. So, we are returning them. Ps. I gave 3 stars for the quick replacement and a good costumer service even though the cartridges didn’t work!
Thank you, Carla. We’re really sorry that neither set was accepted by your printer, even after the replacement. Please simply reply to our support email, and we’ll be happy to arrange a refund instead of a return to make this easier for you. We appreciate your kind words about our customer service.
My replacement ink cartridge wasn’t recognised by my printer so I contacted customer services. Customer services were excellent and after checking the error message and the processes that I’d been through, immediately issued a replacement cartridge set, which arrived the very next day. Unfortunately, the replacement cartridge wasn’t recognised either, at first. However, after some extensive cleaning and other jiggery pokery, including swapping the circuit board from one cartridge to the other, it eventually worked. Persistence paid off and ultimately I have a great printer again at a fraction of the price that HP want for their replacement cartridges. I would use this company again based upon the customer service, cost and knowing that things will work in the end.
Thank you, David, for sharing such a detailed review! We’re sorry the replacement cartridge wasn’t recognized at first, but we’re very glad our team could act quickly and that your persistence got everything working in the end. It means a lot to know our customer service, pricing, and support experience give you confidence to use Smart Ink again.
No nonsense, straightforward support. More than happy to continue buying the product. Relly sympathetic to my issue and was resolved post haste.
Thank you, Mr Taylor! We’re glad our team could provide straightforward, no-nonsense support and resolve the issue so quickly. It means a lot to know you’re happy to continue buying from us!
I bought a set of cartridges for my printer but only one didn't work (yellow). I contacted the assistance and after a few tests they solve the problem immediately!!! Thanks again Mauro
Thank you, Mauro! We’re sorry the yellow cartridge didn’t work at first, but we’re glad our support team could run a few checks with you and resolve the issue right away. We appreciate your feedback!
great service, brilliant ... even bought me a virtual coffee :-)
Thank you, Jon! We’re glad you enjoyed the service — and we’re always happy to add a virtual coffee to the experience. ☕
Quick response and problem identified and resolved
Thank you, Marie! We’re glad our team could respond quickly, identify the problem, and get it resolved for you.
Clear instructions even if they did not solve my problem
Thank you for your feedback. We’re glad the instructions were clear, though we’re sorry they didn’t fully resolve the issue. Our support team is always here to help with the next step.
Very good customer service! After problem with my black ink the very next day I got new delivery and everything works great.
Thank you, Anna! We’re glad we could quickly replace the black ink and that everything is working great now. We appreciate your kind feedback!
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