Smart Ink (smartink.pro) has a 5.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher. Last updated 2026-08-10.
Just bought cartridges didn’t work, they offer me assistance service and when anything else could have been done, they sent me a replacement. Very kind service
Thank you, Enzo! We’re glad our team could assist and arrange a replacement when troubleshooting wasn’t enough. We truly appreciate your kind words!
Outstanding service. Patient, helpful, and friendly customer service agent.
Thank you, Dominic! We’re glad our team made the experience helpful, patient, and friendly from start to finish.
Excellent communication. Replied to my email immediately and the problem was resolved within the hour.
Thank you, Sam! We’re glad our team responded quickly and resolved the compatibility issue within the hour. We really appreciate your feedback!
The reactivity and quick decision to replace the kit.
Thank you! We’re pleased we could act quickly and arrange a replacement kit without delay.
My HP9020 Pro worked perfectly for the first month or so, but stopped printing after only about 100-200 pages using the replacement Smart Ink cartridges I purchased about 2 or three months ago. I updated the firmware and the printer driver, but still no printing. I called Customer Service in a panic, explaining the problem. I suspect that HP had made a change in their firmware because I use HP auto-update feature. New cartridges were delivered within 24 hours following my call. I've NEVER experienced such great responsive service. THANK YOU. Based on this experience, I'll never use any other ink provider!!!!
Thank you so much, Tom! We’re sorry the firmware update caused such a stressful issue, but we’re very glad we could get new cartridges to you within 24 hours and restore your confidence in Smart Ink. Your trust and loyalty mean a great deal to us!
Fast Service in a Uncomplicated Way.Thanks for youre Help Alice
Thank you for your kind feedback! We’re happy Alice could make everything quick and uncomplicated for you. We truly appreciate it!
The help service I needed was extremely fast and I had a solution to my problem within minutes of raising the query. The person I contacted was very polite and helpful.
Thank you, Jonathan! We’re delighted our team could provide a fast solution and make the whole experience polite and helpful. We really appreciate your feedback!
This is the second time I am ordering from smart Ink. I had an issue with my package that was related to delivery but the problem was promptly resolved with a replacement fast shipment. The customer service is excellent with prompt replies and actions. I appreciate their business and will be ordering again.
Thank you so much for choosing Smart Ink again! We’re sorry the delivery issue happened, but we’re glad our team could resolve it quickly and get the replacement to you. We truly appreciate your trust and look forward to serving you again!
I purchased SMART INK cartridges and during my first use, I received an error message due to my HP driver. I contacted the company. They responded very quickly and provided excellent support to resolve the issue. The purchase and after-sales support were impeccable. Thank you very much, SMART INK.
Thank you, Frankie! We’re very glad our team could quickly help resolve the HP driver issue and make your first experience with Smart Ink a positive one. We truly appreciate your kind words about both our cartridges and after-sales support!
Fantastic customer service. Ink cartridges worked great for me, but after moving offices the printer wasn’t working for me but SmartInk offered to Replace ink cartridges even outside of warranty period, which did the trick. Highly recommend
Thank you, Marcus! We’re so glad the replacement cartridges got your printer working again after the office move. We truly appreciate your recommendation and are always happy to help where we can!
I had an printer error in detecting the cartridges correctly. I sent an E-Mail at support(at)smartink.pro and got a good answer within minutes. The hint to restart the printer had not the result of correctly detected cartridges, but I got the promise to get a new full set of cartridges as a warranty replacement. They should arrive in just 2 days. Hopefully they work correctly. So i can recommend this great company's service. It is at least worth for a five-star rating!
Thank you, Stefan, for your detailed feedback and five-star rating! We’re sorry the initial troubleshooting did not resolve the cartridge recognition issue, but we’re glad our team responded quickly and arranged a full replacement set. We hope the new cartridges work perfectly for you!
The link to get information to unblock my cartridges worked first time!
Great to hear, Baz! We’re glad the instructions worked on the first try and got your cartridges unblocked. Thank you for letting us know!
For the first time I used the chat function. The Smart Ink team helped me prompt. I tried to resolve my problem with downgrading the firmware, a step by step solution was sent. Finally it doesnt work but they gave me the opportunity to send me updated cartridges, thump up! At the end their content manager brewed me a virtual coffee...thx!!!
Thank you, Marc! We’re glad your first chat experience with us was quick and helpful. Although the firmware downgrade didn’t do the trick, we’re happy our team could arrange updated cartridges instead. And of course, a virtual coffee is always on us! ☕
Very fast and helpful support with humans, not wirh chatbots! I enjoy that kind of support extremely. Thank you very much!
Thank you, Martin! Real, personal support is very important to us, so we’re especially happy to hear you appreciated speaking with our team. Thanks for your kind words!
Thank you, Matthias! We’re delighted you had a fantastic experience with our service.
Thank you, Telmo! We truly appreciate your five-star feedback and are glad you had a positive experience with our customer service.
Excellent first response from Edgar by email, acknowledged the problem OEM firmware problem, gave me the background and offered a couple of equally good solutions. Equally good response from Andrew confirming replacements being dispatched by fastest means. A great example of customer focused service in operation! Chris
Thank you, Chris! We’re delighted that Edgar provided clear solutions and Andrew quickly arranged the replacement shipment. Your recognition of our customer-focused approach means a lot to the whole team!
Edgar was very responsive and there in my time of need for challenges with the product, Edgar was empathetic and took action right away, I felt very supported, thank you Edgar!
Thank you for sharing this! We’re so glad Edgar made you feel supported and took action right away. We’ll be sure to pass your kind words along to him!
Thank you! We’re glad we could help.
Very good Support. Fast Response and rly trying to help
Thank you! We’re glad we could respond quickly and do our best to help.
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