Fast and very helpful
Reply from Smart Ink2026-07-10
Thank you, Daniel! We’re glad our team could help quickly.
About Smart Ink
Data updated- Website
- smartink.pro
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
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Is Smart Ink legit?
Smart Ink (smartink.pro) has a 5.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
The response time was excellent
The response time was excellent, and the instructions were easy to follow. There was no interruption in the process as performed for updating firmware. The downgrade works as intended
Reply from Smart Ink2026-07-10
Thank you, Alice! We’re pleased the instructions were clear, the process went smoothly, and the firmware downgrade worked exactly as intended.
Top assistance
The help desk solved the issue forwarding me new cartridges as replacement. Three minuts and the isssue has been solved: what else? Well done Smart Ink!!
Reply from Smart Ink2026-07-10
Thank you, Gianluca! We’re happy we could solve the issue in just a few minutes and arrange the replacement cartridges straight away. Your kind words mean a lot to us!
Great and easy support
Great and easy support! Ink works perfectly with our printer
Reply from Smart Ink2026-07-10
Thank you! We’re happy the support was easy and that the ink is working perfectly with your printer.
They are super kind and VERY VERY FAST…
They are super kind and VERY VERY FAST responding. In like 2 minutes they fixed my problem. AMAZING
Reply from Smart Ink2026-07-10
Thank you, Antonio! We’re so glad we could fix the problem in just a couple of minutes. Your amazing feedback truly made our day!
Changed my modem and the HP printer…
Changed my modem and the HP printer would not print except blank sheets,phoned Smart Ink off my problems sent me new inks the following day and all working fine
Reply from Smart Ink2026-07-10
Thank you, Frank! We’re glad we could quickly arrange new cartridges and get your printer working properly again after the modem change.
Great customer service
Had an issue at 1st. But contacted smart ink and within minutes the issue was sorted. Fantastic customer service
Reply from Smart Ink2026-07-10
Thank you, Michelle! We’re sorry there was an issue at first, but we’re delighted we could get it sorted within minutes. We really appreciate your kind words about our customer service!
Andrew is the Best!!!
Andrew has been the most helpful agent I have ever seen in my life. He was patient with me, clear with his instructions, and when we couldn't find a solution he replaced my ink cartridges anyway! He was a delight to talk to.
Reply from Smart Ink2026-07-10
Thank you so much for this wonderful feedback! Andrew will be thrilled to hear your kind words. We’re glad his patience, clear guidance, and willingness to find the right solution made such a difference.
Amazing customer service …
Kate was extremely helpful when one of my new cartridges kept pinging straight back out ! New cartridge being sent. Amazing customer service
Reply from Smart Ink2026-07-10
Thank you, Amanda-Kaye! We’re glad Kate could quickly help with the cartridge issue and arrange a replacement. We’ll be sure to pass your lovely feedback on to her!
Andrew in customer care was very…
Andrew in customer care was very helpful and efficient in resolving my issue with a faulty cartridge. Exceeded expectations, highly recommended.
Reply from Smart Ink2026-07-10
Thank you, Chris! We’re delighted Andrew resolved the faulty cartridge issue so efficiently and exceeded your expectations. We’ll make sure he sees your kind recommendation!
Immediate solution.
The - within 2 days! - delivered new toner functioned immediately without further problems- as you promised it- after I sat with the first toner for more than an hour and couldn't solve the problems. Thanks a lot!
Reply from Smart Ink2026-07-10
Thank you, Ralf! We’re glad the replacement toner arrived quickly and worked straight away, just as promised. It was our pleasure to get this resolved for you!
Very nice and friendly support
Reply from Smart Ink2026-07-10
Thank you, Michael! We’re glad you found our support friendly and helpful.
Great experience
I have a small issue with the first cartdriges, but the support solve it immediately. Great experience
Reply from Smart Ink2026-07-10
Thank you, Paulo! We’re pleased the initial cartridge issue was resolved so quickly and that you had a great experience with us.
Great customer service
Great customer service, and quick solution. Would definitely recommend.
Reply from Smart Ink2026-07-10
Thank you, Jubilee! We’re glad we could provide a quick solution and great service. Your recommendation means a lot to us!
No nonsense support!
I called at 10pm fully expecting to leave a voicemail — so when Kate actually picked up, I was genuinely amazed. From the very first moment she was warm, professional, and completely on the ball. She handled everything without any fuss, sorted my issue quickly, and made what could have been a stressful late-night call feel completely effortless. Kate is exactly the kind of person you want on the other end of the phone. No hold music, no endless transfers, no scripted runaround — just brilliant, no-nonsense support when I needed it most. A huge thank you to Kate and to the team for having someone so capable and caring on the phones at that hour. Outstanding service!
Reply from Smart Ink2026-07-10
Thank you so much for your thoughtful and kind review! We truly appreciate you taking the time to share your experience. We're especially glad to hear that Kate was there to assist you at 10 pm and that she was able to make everything feel smooth, simple, and completely stress-free. It means a lot to us to know our team is providing such great support when it’s needed most. We’ll absolutely make sure to pass along your wonderful feedback to Kate - she’ll be delighted to hear it!
Had a printer error that ink cartridge…
Had a printer error that ink cartridge chip wasn’t recognised so I contacted smart ink through live chat , thank you to Andrew for such a fantastic service, in less than 10 minutes a new set of cartridges were posted out to me along with instructions on how to stop updates in my printer. What a fantastic company with such great customer service support.. all topped off with a virtual cup of coffee from him! If I could give higher than 5 ✨ I would!! Thank you ! 🤩
Reply from Smart Ink2026-07-10
Thank you so much, Maria! We’re delighted Andrew could arrange a replacement set and provide the update instructions in under 10 minutes. We’ll be sure to pass on your wonderful feedback — and the virtual coffee is always on us! ☕✨
Technical Support
I spoke with Kate who took me through the process of setting up my HP printer for Smart Ink. She was very knowledgeable, confident and patient - I would highly recommend her - Thank you
Reply from Smart Ink2026-07-10
Thank you, Bruce! We’re delighted Kate guided you through the setup with such knowledge and patience. We’ll be sure to share your kind recommendation with her!
Cartridge Problem
The original printer cartridge I received didn’t work, so I contacted Smart Ink for support. They replied within just 5 minutes and suggested some simple, practical fixes to try, but unfortunately the issue wasn’t resolved. As soon as I let them know, they arranged for replacement cartridges to be sent out the very next day. This was all dealt with at around 5:30pm, and the new cartridges arrived by 11am the following morning. The customer service was excellent — quick, helpful, and genuinely focused on resolving the problem. Fantastic service Special thank you to Edgar
Reply from Smart Ink2026-07-10
Thank you, Mike! We’re sorry the original cartridge didn’t work, but we’re glad Edgar responded so quickly and arranged a replacement without delay. Hearing that the new cartridges arrived the very next morning is exactly the kind of service we aim to provide. We’ll make sure Edgar sees your special thanks!
Such a helpful company
Such a helpful company, they sorted my printer blocking use of my new ink really fast, sent new cartridges for free with express delivery, and the print quality is great :-) Also, no bots on the chat, they have humans!!
Reply from Smart Ink2026-07-10
Thank you, Paul! We’re so pleased we could quickly solve the printer blocking issue, arrange express replacement cartridges, and get you back to great-quality printing. And yes - real people are always here to help!
Excellent customer service
Excellent customer service. And great ink
Reply from Smart Ink2026-07-10
Thank you! We’re thrilled you’re happy with both our service and the quality of the ink.