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Vehicles & Transportation

Smart Start, Inc.

202 reviews

4.6202 reviews
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About Smart Start, Inc.

Data updated
Website
smartstartinc.com
Category
Vehicles & Transportation
Location
United States · Grapevine, TX
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
94% (15/16)
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Is Smart Start, Inc. legit?

Smart Start, Inc. (smartstartinc.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews. Last updated 2026-08-10.

What people say

注册 Smart Start 客户服务审核

(我才刚刚开始长达 12 个月的互锁流程 - 尚未安装。) 注册过程非常轻松。杰西卡·索托(Jessica Soto)带我经历了一切,她非常专业和友善 - 没有像罪犯一样对待。我在电话中交谈过的其他几个人都非常友善且乐于助人。

Reply from Smart Start, Inc.2026-07-30

Thank you for sharing your experience! 😊 We're so glad to hear that Jessica Soto made the sign-up process smooth and easy while treating you with kindness, professionalism, and respect. 🌟 We truly appreciate your feedback and look forward to supporting you throughout the process.

M
Mike House · 1 review · Experienced 2026-07-28 ·

Poor Communication

I was scheduled for an appointment at 8am. I even received a notification that I would be charged $30 if I did not show up. The location is 1 hour away from me. I took off work and arrived before 8. Once they opened they informed me that I would have to reschedule. I had been scheduled for a 2 hour slot rather than a 4 hour slot. They knew the make and model of my vehicle when I scheduled. Now I am being told that I will have to take another day off work and come back tomorrow. The schedulers have no idea what the service center is doing. If you have another option that is not Smart Start please use it and avoid the frustration.

Reply from Smart Start, Inc.2026-07-28

Thank you for sharing your feedback. We understand how frustrating it can be when plans don't go as expected, especially when you've arranged your schedule and traveled a significant distance for an appointment. We appreciate you taking the time to share your experience. We continuously work with our service partners to provide a smooth and efficient process for our customers, and your comments will be taken into consideration as we strive to improve the overall experience. We value your business and appreciate the opportunity to serve you.

M
Micheal M · 1 review · Verified · Experienced 2026-07-27 ·

Great customer service

Reply from Smart Start, Inc.2026-07-28

Thank you for your feedback! We're glad we could be helpful and appreciate you taking the time to share your experience.

C
Chris S · 1 review · Verified · Experienced 2026-07-28 ·

Everything went well

Reply from Smart Start, Inc.2026-07-28

We appreciate your feedback! It's great to know that everything went well throughout the process. Thank you for choosing us.

S
Samantha B · 1 review · Verified · Experienced 2026-07-28 ·

Rashida was very pleasant.

Reply from Smart Start, Inc.2026-07-28

Thank you for your feedback! We're delighted to hear that Rashida provided a pleasant experience. We appreciate you taking the time to share your kind words.

S
Saul M · 1 review · Verified · Experienced 2026-07-28 ·

Caller ended the call in the middle of…

Caller ended the call in the middle of a conversation didn't seem patient.

Reply from Smart Start, Inc.2026-07-28

Thank you for bringing this to our attention. We apologize that your experience did not meet expectations. Providing respectful and attentive customer service is important to us, and we appreciate your feedback as it helps us improve.

R
Reco R · 1 review · Verified · Experienced 2026-07-27 ·

A little confused because this is my…

A little confused because this is my first time I'm praying all is correct.

Reply from Smart Start, Inc.2026-07-28

Thank you for sharing your experience. It's completely understandable to have questions when going through the process for the first time. We're committed to making everything as smooth and clear as possible and are here to support you along the way.

S
Scott A · 1 review · Verified · Experienced 2026-07-28 ·

Excellent customer service

Excellent customer service, very nice, made the whole process extremely easy thank you again

Reply from Smart Start, Inc.2026-07-28

Thank you for your kind words! We're delighted to hear that our team provided excellent customer service and made the process easy for you. We truly appreciate your feedback and your trust in us.

D
Debroah A · 1 review · Verified · Experienced 2026-07-28 ·

Accessibility and knowledgeable…

Accessibility and knowledgeable customer service rep.

Reply from Smart Start, Inc.2026-07-29

Thank you for the kind review! We're glad our representative was able to provide the support and information you needed. We appreciate your feedback and your trust in our team.

R
Russell M · 1 review · Verified · Experienced 2026-07-28 ·

What made it great was I've been and…what made it great

What made it great was I've been and waiting all day and Mrs Tasha came right on and directed me less than 10 minutes I was done and I really thank her for that cuz I was stressed all day

Reply from Smart Start, Inc.2026-07-29

Thank you for your wonderful feedback. We're pleased to hear that Tasha provided timely assistance and helped make your experience efficient and positive. We appreciate you taking the time to recognize her efforts.

O
Oscar V · 1 review · Verified · Experienced 2026-07-28 ·

Buen serviso

Reply from Smart Start, Inc.2026-07-28

¡Gracias por sus comentarios! Nos alegra saber que tuvo una experiencia positiva con nuestro servicio. Agradecemos su confianza y preferencia.

R
Robert T · 1 review · Verified · Experienced 2026-07-28 ·

Katina was absolutely amazing help!!

Reply from Smart Start, Inc.2026-07-28

Thank you so much for your review! We're delighted to hear that Katina was such a great help. She is dedicated to providing exceptional service, and we're glad she made a positive impact on your experience.

E
Eat Good Tv · 2 reviews · Verified · Experienced 2026-07-28 ·

Fast and easy

Reply from Smart Start, Inc.2026-07-28

Thank you for the review! We're happy to know the process was quick and easy for you. We appreciate your support.

E
Eric Grindle · 1 review · Verified · Experienced 2026-07-28 ·

Happy

I am happy to use your service.

Reply from Smart Start, Inc.2026-07-28

We are so happy to hear that you are enjoying our service! Thank you for taking the time to share your positive experience with us.

M
Montel R · 1 review · Verified · Experienced 2026-07-28 ·

She was super helpful during the call

She was super helpful during the call. Made the call fun and easy to get all the information I needed.

Reply from Smart Start, Inc.2026-07-29

We appreciate your 5-star rating! We're so happy to hear that our team made your call fun and easy, and helped you get all the information you needed.

V
Verniece W · 1 review · Verified · Experienced 2026-07-28 ·

Great

She was great

Reply from Smart Start, Inc.2026-07-29

Thank you for your feedback! We're delighted to hear that you had a great experience. We appreciate you taking the time to share your kind words.

P
Paul W · 1 review · Verified · Experienced 2026-07-28 ·

Interview process was very good

Interview process was very good . Very productive and proffesional . Good advice very helpful

Reply from Smart Start, Inc.2026-07-29

Thank you for your feedback! We're glad you found the process professional, productive, and helpful. We appreciate your support.

良好的客户服务

客户服务是一流的。拉什纳太棒了!她帮助我找到了离我很近的安装人员,并引导我完成了整个过程。

Reply from Smart Start, Inc.2026-07-28

Thank you for your wonderful feedback! We're delighted to hear that Rashina provided top-notch customer service. Helping customers understand the process and find the right installer is exactly the experience we strive to deliver. We appreciate your review and your business.

安装价格各不相同。

我不喜欢任何车库如何弥补自己的安装价格,我很高兴我要骑摩托车去的地方就在科罗拉多州,他让你知道他要收费多少,并且不会在价格上强奸你。但我认为安装价格应该全面设定,当你可以自己制定价格来满足你的需求时,这会让你看起来像是在发生某种骗局。

Reply from Smart Start, Inc.2026-07-28

Thank you for your honest feedback. We're glad to hear you've found an installer in Colorado who has been transparent and upfront about pricing. We understand your concerns regarding installation costs, and we appreciate you sharing your perspective. Customer feedback like yours helps us continue to improve the overall experience.