Smart Start, Inc. (smartstartinc.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
梅琳达知识渊博，详细介绍了我应该期待的所有细节，并且很高兴与之交谈。她安排了我的预约，回答了我所有的问题，让我安心。谢谢梅琳达！
We're so glad to hear you had such a positive experience! It's wonderful to know that our team member was knowledgeable, provided all the details, and gave you peace of mind.
475 1/2 Cedar Street, Farmington NM 87401 was a horrible experience all around from the point of arrival to the completion of the service appointment. Older man with tattoos all over his arms was very very rude to me and gave me another device stating he couldn’t calibrate the device I originally had but honestly I think he just showing the NEW guy how to install a device. Therefore led to a violation with DOT and did not even explain the process and as to why when I initially set up another gentleman that’s no longer there had no problems installing the device and explaining the process from start to finish which was awesome. Answered all my questions and concerns and advised me to contact if I had any questions. But when I went back for my 3 month appointment it was NEW faces and both men were very rude and did not provide any customer service just told me to sit in my vehicle and not ask any questions and if I had questions to call the 800 number. I couldn’t believe the treatment I was receiving it made me feel very uncomfortable and unwelcoming that I don’t even want to go back for my next appointment. I’m terrified that I may be charged for something else or give me another violation which is out of my control. The videos you watch prior to installation gives you a sense familiarity and comfortness is nothing like the service treatment I received at this location. They do not even let you use the bathroom or even ask questions, I just feel horrible and afraid to go back to this location. And with the inconvenience he caused I have now a disruption in my auto pay because of his negligence to calibrate the original device. I hope there’s someone that can address these individuals regarding their service that they provided.
Thank you for taking the time to share your feedback. We understand that service experiences can have a significant impact on overall satisfaction, and we're sorry to hear that your recent visit did not meet your expectations. We appreciate your comments regarding communication, the installation process, and your interactions during the appointment. Our goal is to provide a professional and respectful experience for every customer, and we value hearing about situations where expectations were not aligned with the experience received. We also understand your concerns regarding the information provided during your visit and the impact the appointment has had on your confidence moving forward. Feedback such as yours is important and helps us evaluate opportunities to improve communication and customer support. Thank you again for bringing your concerns to our attention. We appreciate your business and your candid feedback.
We appreciate your positive feedback and are so glad to hear that our communication was great and that we were very helpful for you.
Customer service was excellent Katina answered all my questions and made me feel comfortable
We appreciate your 5-star rating! We're so glad our team provided excellent customer service, answered all your questions, and made you feel comfortable.
Very helpful and went over everything with me
Thank you for your wonderful feedback and 5-star rating! We're so pleased to hear that you found our team helpful and that everything was thoroughly explained. We appreciate you taking the time to share your experience.
Thank you for your support! 🤗 We're happy to know our team was able to provide helpful and friendly service
Thank you for your kind words! 😊 We're so glad to hear you found our team helpful and friendly.
My person was very lovely and easy to talk to!
We're thrilled to hear you had such a positive experience! 🌟 Thank you for your kind words. We'll be sure to share your feedback with our team. 😊
This was much easier and MUCH
We're so glad to hear we made things easier for you! Thank you for your wonderful feedback.
The employees and owner were very professional and informative.
Thank you for your kind feedback! We're pleased to hear that our employees and owner provided professional and informative service. We appreciate your review and your trust in our team.
Excellent customer service
thank you for sharing your feedback. We regret that your experience did not meet your expectations. We understand that concerns regarding account support, billing inquiries, device-related issues, and the dispute process can be frustrating. We appreciate you taking the time to provide detailed feedback regarding your experience and interactions with our teams. Our goal is to provide customers with clear information and available resources throughout their program, and feedback such as yours is valuable in helping us evaluate the overall customer experience. We appreciate you bringing these concerns to our attention. Thank you again for your review and for taking the time to share your perspective.
Great customer service over the phone. Ariana
We are so glad to hear that you had a positive experience with our phone support. We appreciate your kind words.
We appreciate your feedback and are so glad to know that we were friendly and helpful during your visit with us.
Shablee (hope I spelled that correct) was amazing! She took the time to explain everything and answer my questions. I'm more than pleased with my experience. It was smooth and painless.
We're so glad to hear you had such a positive experience! It's wonderful to know that our team member took the time to explain everything and answer your questions, making the process smooth and painless.
Rashina was great she helped me out a lot best experience iv ever had
We're delighted to hear about your experience! 🌟 Rashina will be so happy to know she made such a positive impact. Thank you for your support and kind review! 😊
Thank you for your kind review! 😊 We're delighted to hear you received great service. Your support means a lot to us! 🌟
We're thrilled to hear Marissa made such a positive impression! 🌟 Thank you for your support and kind review. 😊
Customer representative was awesome and very helpful.
Thank you for the wonderful feedback! 🤗 We're glad our customer representative was able to help and provide excellent service
It was good.
Thanks for your review! We're glad everything went well and that you had a good experience with us.
不评判。令人惊奇的态度。说明信息非常丰富且清晰
We're so happy to hear that our approach and clear instructions made a positive impact on your experience. Thank you for your wonderful feedback!
202 reviews matching