Caroline from the chat customer service…
Caroline from the chat customer service was a lot of help!
About smileie.com
Data updated- Website
- smileie.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 67% (4/6)
Do you own smileie.com? Claim this profile for free and start replying to reviews.
Is smileie.com legit?
smileie.com (smileie.com) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
She was so nice and patient the whole…
She was so nice and patient the whole time.
Fast and professional communication ans…
Fast and professional communication ans customer service.
Dr. Jay was very helpful
Dr. Jay did a great job guiding me through my impressions- unfortunately I had ordered extra trays off Amazon and they weren’t the best and I’ll probably need to redo the impressions.
I’m genuinely so happy
I’m genuinely so happy! I finished my treatment and my teeth are so straight. An insecurity I’ve had for so long is finally gone. The process was so easy and the customer service was great. Honestly 10/10.
They will help!
They worked with my time. He made sure I understood the correct way to make the trays for my new smile. Dr. J. Was very knowledgeable with patience.
Helped me a lot!
The support team was very responsive
The support team was very responsive, professional, and personalized throughout the process. They answered my questions promptly and made everything easy to understand. I really appreciated their assistance and attention.
Dr Jay did amazing and explained…
Dr Jay did amazing and explained everything simple and perfectly.
Reply from smileie.com2026-07-16
Thank you so much for your kind words! We're delighted to hear that Dr. Jay made your experience a great one by explaining everything in a simple and clear way. We'll be sure to share your feedback with Dr. Jay. We truly appreciate your support and wish you all the best on your smile journey!
WORST EXPERIENCE EVER
Do not use this company. Worst experience ever. Terrible communication, worst 3D modeling (it shows that my teeth alignment ends up DIAGONAL, and they didn't care at all), doesn't reflect my requests or answer my questions. AFTER ALL that, I requested a refund and they emailed saying it was fully approved. HOWEVER, my money hasn't come back for two months. My refund is NOT refunded. Update: After messaging customer chat so many times, I finally got a refund. They said it was a technical issue, but how does it take TWO MONTHS to get the money back, and why didn't they inform me of that? After posting this review, my Smileie Advisor reached out to me (ironically, that was the fastest reaction I've gotten from him). He emailed me: "We have already processed your refund, and at no point did we ignore your emails or refuse to process your refund." Ahhh, excuse me??????? He DID ignore my emails several times — that's why I needed to contact customer support to get him to reply. Also, my money would not have come back if I hadn't made so many attempts. I messaged customer chat literally hundreds of times to get my money back. (It was past due on my credit card, so I was reaching out to both my credit card company's customer support and Smileie.) He also wrote: "We work very hard to provide the best possible service, and negative reviews have a significant impact on our business. We kindly and respectfully request that you consider removing or updating your review, as your refund has already been processed." And then, literally TEN minutes later, he sent me ANOTHER email asking me to remove or update my review here, with a couple of praying emoji. Getting my own money back is not a favor, it's the bare minimum they owed me. I listened to his request, and here I've updated the review!! Honestly, the WORST experience of my life.
Reply from smileie.com2026-07-07
Hi, We're truly sorry to hear about your experience and understand your frustration. We have already reached out to you with a proposed resolution and would appreciate the opportunity to address your concerns. Please reply to our email or contact us directly so we can work toward resolving this matter as quickly as possible. We look forward to hearing from you and making this right. Kind Regards, Team Smileie
Amazing explaining and very very…
Amazing explaining and very very helpful.
Reply from smileie.com2026-07-16
Thank you for your wonderful feedback! We're so glad to hear that you found the explanation clear and the support very helpful. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. Wishing you all the best on your smile journey!
completely transformed my smile
completely transformed my smile! easy and direct and my associate Brett was amazing. very accommodating and helpful. quick responder. came with aligners and a whitening kit! definitely recommend.
Reply from smileie.com2026-07-16
Thank you so much for your amazing review! We're thrilled to hear that we could help transform your smile. It's wonderful to know that Brett provided you with accommodating, helpful, and responsive support throughout your journey. We're also glad you're enjoying your aligners and whitening kit. Thank you for your recommendation we truly appreciate your trust and wish you many more reasons to smile!
Dr. Jay
Dr. Jay was knowledgeable and helpful! I felt a bit rushed, but I figured they’re always busy trying to help someone so it didn’t bother me too much.
Reply from smileie.com2026-07-16
Thank you for your thoughtful feedback! We're glad to hear that Dr. Jay was knowledgeable and helpful throughout your experience. We also appreciate your understanding and your honest comments. Your feedback is valuable to us, and we'll share it with our team as we continue working to provide the best possible experience for every customer. Thank you for choosing Smileie!
Affordable and kind provider
Smilie company is well priced and fairly affordable. They offer night time aligned I’m excited about. I have received them yet and will leave another review then, but so far feels worth it to invest in straighter teeth. Quick with addressing any issues and offers virtual dental fitting to help with the process. Dentist are super kind and helpful!
Reply from smileie.com2026-07-16
Thank you so much for your wonderful review! We're delighted to hear that you've found our treatment affordable and that you've had such a positive experience with our team so far. It's great to know that our virtual dental guidance and responsive support have been helpful throughout the process. We truly appreciate your kind words about our dentists, and we're excited for you to receive your night aligners. Thank you for choosing Smileie we look forward to hearing about your results in your next review!
Very timely and detailed support…
Very timely and detailed support including zoom meetings to help facilitate accurate impressions, which can be tricky for inexperienced patients
Reply from smileie.com2026-07-16
Thank you for your thoughtful review! We're so glad to hear that you found our support timely and detailed. We understand that taking impressions can be challenging, especially for first-time patients, so we're happy that our Zoom guidance helped make the process easier and more accurate. We truly appreciate your feedback and thank you for choosing Smileie!
Dr Jay
Dr. Jay was very helpful on how to do the impression.
Reply from smileie.com2026-07-16
Thank you for your kind review! We're so glad to hear that Dr. Jay was able to guide you through the impression process and make it easier for you. We truly appreciate your feedback and are grateful that you chose Smileie. Wishing you the best on your smile journey!
Dr. J was awesome
Dr. J did an awesome job at explaining how to make the impressions and was very patient!
Reply from smileie.com2026-07-16
Thank you for your wonderful review! We're thrilled to hear that Dr. Jay did an awesome job explaining the impression process and was patient throughout your appointment. We'll be sure to share your kind words with Dr. Jay. Thank you for choosing Smileie, and we wish you all the best on your smile journey!
Dr Arooj
Dr. Arooj was amazing in helping me take my impressions. She was friendly and helpful. Can't wait to get started! So far it has been a very easy process.
Reply from smileie.com2026-07-16
Thank you so much for your wonderful review! We're delighted to hear that Dr. Arooj made your impression appointment such a positive experience. It's great to know that she was friendly, helpful, and made the process easy for you. We'll be sure to share your kind words with her. We can't wait for you to get started on your smile journey—thank you for choosing Smileie!
It was amazing
It was amazing, the doctor that worked with me gave very clear instructions and was very patient with me.
Reply from smileie.com2026-07-16
Thank you for your wonderful review! We're delighted to hear that you had such a great experience. It's fantastic to know that our doctor provided clear instructions and was patient throughout the process. We truly appreciate your kind words and thank you for choosing Smileie. We wish you all the best on your smile journey!
Doctor Jay was very helpful and…
Doctor Jay was very helpful and knowledgeable. He explained the step in great detail and easy to understand.
Reply from smileie.com2026-07-16
Thank you for your kind review! We're so pleased to hear that Dr. Jay was helpful and knowledgeable, and that he explained each step in a clear and easy-to-understand way. We'll be sure to pass along your wonderful feedback to Dr. Jay. Thank you for choosing Smileie, and we look forward to being part of your smile journey!