smileie.com (smileie.com) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
knowledgable, kind, and efficient doctor helped me take good tooth impressions. it was very easy to follow her instructions and it was a quick and successful process
Reply from smileie.com2026-07-16
Thank you for your wonderful review! We're so happy to hear that our doctor was knowledgeable, kind, and efficient while helping you take your tooth impressions. It's great to know that the instructions were easy to follow and that the process was quick and successful. We truly appreciate your feedback and thank you for choosing Smileie. We look forward to being part of your smile journey!
The problem is that the instructions for creating the molds is not clear. There should be videos and detailed instructions with a lot more detail and pictures than currently. I think there should also be more dentists. I would have much more preferred to go through a dentist than do it myself. I had to pay more to get more putty even though I had done the first impressions over video chat.
Reply from smileie.com2026-06-20
Hi Sergio,
Thank you for your feedback. We understand your concerns and appreciate you sharing your experience with us.
We have already reached out to you with a solution regarding your impressions and are currently waiting for your reply. Please reach out to us at your earliest convenience so we can assist you further and work toward resolving this matter as quickly as possible.
We look forward to hearing from you.
Dr. Jay was very helpful and kind walking me through the molding process! :)
Reply from smileie.com2026-07-16
Thank you for your kind review! We're delighted to hear that Dr. Jay was helpful and kind while guiding you through the impression process. We'll be sure to share your wonderful feedback with him. Thank you for choosing Smileie, and we wish you all the best on your smile journey!
made me feel comfortable and made the process much easier!
Reply from smileie.com2026-07-16
Thank you for your lovely feedback! We're so happy to hear we could make you feel comfortable and help make the process easier. We appreciate your support!
T
Taylor M · 1 review · Verified · Experienced 2026-06-12 ·
★★★★★
The doc was super nice and easy to…
The doc was super nice and easy to follow for impression taking!
Reply from smileie.com2026-07-16
Thank you for your wonderful review! We're so glad to hear that you had a great experience and found our doctor friendly and easy to follow during your impression appointment. We truly appreciate your kind words and thank you for choosing Smileie. Wishing you the very best on your smile journey!
J
John L. · 1 review · Experienced 2026-06-10 ·
★★★★★
Early steps of digital impression
So far my experience at smileie has been very simple easy and pleasant. I was assigned a specialist named Brett and he keeps me up to date on everything happening. Also whenever I have a question or send any message back, I always get a reply within about an hour or so.
I chose the digital impression method and due to the way my mouth was structured the digital scanner was unable to read my last tooth in the back of my mouth. I explained this to the specialist designated to me and asked if a physical impression would help so they have a good read of that one tooth. I offered to pay an extra fee if necessary but I was told it will be shipped for free.
This was all a few days ago so I have not received my aligners yet but I will give an update as soon as I do.
Reply from smileie.com2026-07-16
Thank you for sharing your experience! We're delighted to hear that Brett has been keeping you informed and providing prompt support throughout the process. We appreciate your patience and look forward to helping you complete your smile journey—we can't wait to hear your update once your aligners arrive!
I did not take the impressions well the first go around, but Dr. Jay was very calm and patient and walked me through the steps meticulously and systematically and made sure I took the impressions correctly. Wear your headphones and listen carefully to understand with precision.
Reply from smileie.com2026-07-16
Thank you for your fantastic review! We're so glad Dr. Jay was able to guide you through the process with patience and care. We'll be sure to share your kind words with him, and we appreciate you choosing Smileie!
So I had to request for a virtual meeting with Dr. Arooj because it was difficult for me to take the impressions myself. Her instructions were very useful. Finally been able to take a workable impression. Their customer service is also great, they responded to all my messages. I have a strong belief their aligners would correct my teeth.
Was having trouble getting my impressions right. They helped me with a video appointment which was very helpful. And customer service has been great. Any questions I’ve had they’ve gotten back to me rather quickly. I look forward to giving another review in a couple of weeks
Dr. Jay was very patient and great! He walked me through for aligner impressions and got it first try! I was able to repeat the process myself without any difficulties. Excited to send in my impressions and start my aligner journey!
Reply from smileie.com2026-06-05
Thank you for your wonderful review! We're so glad Dr. Jay made the impression process easy and comfortable for you. We can't wait to be part of your smile journey!
R
Rod M · 1 review · Verified · Experienced 2026-06-02 ·
★★★★★
Dr Jay was patient and fantastic!
Reply from smileie.com2026-06-05
Thank you for your review! We're delighted to hear that Dr. Jay was patient and fantastic. We truly appreciate your feedback!
B
Barbara N. · 4 reviews · Verified · Experienced 2026-05-31 ·
★★★★★
Wait, is that me in the mirror? Thanks to Smileie, I have a brand new, beautiful smile.
I LOVE Smileie! Thanks to this well organized, efficient, easy to understand steps, I am in the process of a brand new smile. I have 3 months left to go, but my teeth already look amazing. I wish I had done this years ago but I couldn’t afford it. The one part of the process I had a little difficulty with was initially making the impressions of my teeth, but I received excellent help from my assigned Advisor, Brett, who has been by my side (virtually) for the whole experience to date. Any questions go to Brett, who answers them in a timely, easy to understand manner. I really appreciate the photos I upload to my individual account on Smileie, as I can easily see my progress from month to month. It’s actually very interesting. I highly recommend Smileie for their professionalism, customer service, ease of use and fantastic product. Of course, you have to do your part by wearing the aligners and following directions. It is SO worth it!
Reply from smileie.com2026-06-02
Hi,
Thank you so much for your wonderful review! 😊
We're thrilled to hear that you're already seeing such amazing results with 3 months still to go. Your smile transformation journey is exactly why we do what we do.
We're especially happy that Brett was able to provide the support and guidance you needed throughout the process. We'll be sure to share your kind words with him. It's also great to hear that the progress photos have helped you track and appreciate your smile's transformation month by month.
Thank you for trusting Smileie with your smile journey and for recommending us to others. We can't wait to see your final results!
Wishing you continued success with the remainder of your treatment.
– The Smileie Team
Brett was amazing and so understanding. The Dr. Who worked with me was also very patient and kind. Very pleased so far!
Reply from smileie.com2026-06-05
Thank you for your wonderful feedback! We're thrilled to hear that Brett and your doctor provided such a positive experience. We're delighted you're pleased so far and look forward to continuing your smile journey!
Very good product. Having an issue with a defective retainer but customer service is sending out a new set at no charge. Thank you!
Reply from smileie.com2026-06-05
Thank you for your review! We're glad you're happy with the product, and we're pleased our team could quickly assist with the retainer issue. Thank you for your patience and support!
4 months waiting for refinement aligners with no solution
I honestly tried to be patient and handle this privately for months, but at this point I’m extremely frustrated.
I’ve been waiting since early February for refinement aligners with constant delays, vague responses, and repeated promises that “they’re being sent soon,” yet I still have no shipment, no tracking information, and no clear timeline after FOUR months.
I was previously asked to remove my public comments and was assured my treatment would be completed properly at no additional cost, but unfortunately those promises were never followed through.
The most frustrating part is the constant lack of communication and changing explanations. For over a month I kept asking what was happening with my aligners, and last week I was told they were still being reviewed by the lab. Then, three weeks later, I was suddenly told there had been a printing issue and that I would need new impression molds sent to me to restart the process.
I was then promised that the new impression kit would be shipped first thing Monday morning. Monday passed. Tuesday passed. Still no shipment confirmation, no tracking number, and no update.
The initial stages of treatment were mostly fine, but once refinements were needed and my teeth stopped tracking perfectly, the support became incredibly slow and unreliable. Delays kept getting longer and longer, and now I’ve been left waiting for months with no real solution or accountability.
At this point I genuinely cannot recommend this company based on the customer support experience alone. The lack of follow-through, poor communication, and endless delays during an active treatment process have been exhausting and stressful.
