Burgers' Smokehouse

amazing product with excellent service

Not a good one

Have been ordering their hams for probably 25 years. This is the first time received a bad one. Was very dry and fatty. The bone went from side to side instead of front to back. It was tough and even the ham salad I made was tough. Hate to be a hater because have had good hams before. But this one was a stinker.

Ordered and received in three days

Ordered and received in three days. Reached out to make sure delivery would be before Easter and got a quick response from the company. Pulled pork was easy to heat and serve. It was delicious!

Called to make a purchase late in the evening.

Called to make a purchase late in the evening. Person helping me did a fabulous job. Delivery of product was as scheduled and in perfect condition. I will shop with you again!

Great tasting food and very quick…

Great tasting food and very quick delivery! Can't wait to try more of their stuff.

The ham was just awesome and will be…

The ham was just awesome and will be ordering again!

purchased was received quickly and no…

purchased was received quickly and no damage to contents. Products I ordered were great as usual and as expected. thanks much

Great customer service

Great customer service and product availability is always great

Ease of ordering

Ease of ordering, good communication, on-time delivery. Also, being able to talk to a live agent was very helpful in deciding which shipping option to choose.

The ease of ordering

The ease of ordering. I was going to use another business, but their website will not work for me. Also I appreciate the quick shipping.

Took me forever to figure out what I…

Took me forever to figure out what I wanted to get my son-in-law for his birthday. Once that figured it out and place my order it was delivered within like 4 days you are awesome.

Huge hit at the big family Easter…

Huge hit at the big family Easter dinner….THANK YOU!

Placed the order on Saturday

Placed the order on Saturday, April 4, boxes arrived today on the 8th. You're shipping is always fast once the order is processed. Thanks for the great service.

Fast and friendly

Fast and friendly. Bacon was great. Delivered fast.

Thanksgiving in April!

Their smoked whole turkey is magnificent! Get one in the spring/summer. Thaw it and strip all the meat off the bone. Grab some good bread, cream cheese, cranberry sauce, mayo and a cheap box of stuffing. A BURGERS SMOKEHOUSE turkey sandwich this time of year is perfect!

Disappointed in the Ham and the Bread pudding

For the price of the Ham and the price of the chocolate chip bread pudding I was very disappointed in how tough the ham was and the bread pudding was horrible all we could taste in the bread pudding was the chocolate chips there was no Caramel flavor at all we have been ordering for years from Burgers' Smokehouse and mostly everything has been amazing that's why we were so disappointed.

Keith E still NOT SATISFIED!!

Keith E. Mason: I utilized the Smokehouse Burgers company previously and decided to order a few items for myself. In addition; I ordered the exact same configuration of items for a friend who encountered some financial hard times. First I asked the Burgers' representative to duplicate my order. He stated that he will order my items and then duplicate my order. Unfortunately; he left off the Ham that should have been on my ordering list. So I contacted Burgers again and re-ordered the missing Ham. Ham arrived Friday night late and left on front porch. Never realized the item was delivered especially since it is raining for hours. Courier did not ring the doorbell. Burgers MUST have this as a significant problem because management indicated that they can not force ..,UPS to ring the doorbell (What). This systemic problem maybe addressed by insurance on the item that can be shared with organization and customer. Another excuse. Contacted the answering service and I requested that they leave a messages. Now since I am hosting Easter, I had to replace the ham. This where it becomes problematic! The only responses I received from Anita were excuse. Escalated my concern twice. Kamie (Management ) discussed the event. Doubling down how I could have looked at the incident and tried to rectify the event Hmm. Finally had to relay to Lynn, Anita and/or Kamie that I am a cancer patient and I am not as mobile. I did not want to divulge /provide the reasoning. My concerns are the Burgers' personnel truly believe that is my mistake. I did not ask the organization for revenue even though I was hosting Easter Dinner and had to purchased a ham. My Easter dinner discussion became a brow beat on Burgers organization. Unfortunately; now I have to obtain other vendor brochures for my sixty-nine birthday celebration. As the cliche. goes If I am going out it will be with a bang! Where are the companies that truly care for their customers??? NOT SATISFIED!!! Thank you for your automated CORPORATE response. If I missed any information in your response then please point it out. I reviewed your generated AI response which by the way was PATHETIC. I did not ask for any extras. As a matter of fact my wife cooked beef with sauce. The is one of the packages I purchased. The meat was surprisingly great! My wife indicated that it had a little more marbled than she preferred. As a cancer patient who’s dietary restrictions prohibit me from eating spicy foods; this meal outstanding!!! The sauce was SUPERB. ods Unfortunately: I do not see a plan / response on how your organization will move my current one star rating to a Five Star rating. Still waiting on a response! Buyers….. in my humble opinion PLEASE be aware. It is obvious this corporation is truly does not have their customers best interest in mind. Still looking for a genuine apology. Maybe I should involve another tier of management. This is NOT a difficult problem to solve! I am not requesting your customer service department to calculate the distance between the Sun and Mars utilizing Pi ( 3.14.) as your calculating parameter. No I am attempting to obtain a heartfelt apology!!!

The ham was delicious!

The ham was delivered on time, in excellent condition. After following the instructions sent on glazing and serving, the ham was the best ham we've ever eaten! My son-in-law was skeptical when I purchased it because of the cost. After enjoying dinner, he had a full understanding of why I purchased a Burgers ham for Easter. He became a believer in the care and quality.

The entire process of ordering online…

The entire process of ordering online as well as the consistently excellent product makes Burgers our go to when it comes to smoked meats. Especially the ham!

The ham was delicious and arrived…

The ham was delicious and arrived exactly when needed.