Sole Seriouss LLC is an Online Marketplace for Sneakers, Streetwear & Collectibles & More.. Founded in New York City, February 2012.
Written by the business, not verified by us.SOLE SERIOUSS (soleseriouss.com) has a 2.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 47% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-24.
Most reviewers were unhappy with their experience overall. People frequently complained about severe delivery delays, waiting many months for pre-ordered items without receiving proper shipping updates. Customers also mentioned sending numerous unreturned messages and struggling to get any helpful answers regarding their missing packages. Some reviewers were happy with their purchases, noting that shoes arrived in brand new condition, looking authentic and securely packaged. Others appreciated the friendly staff, helpful customer service, and good prices when browsing through the available selection. These buyers experienced smooth transactions and expressed excitement about returning to shop here again in the future.
Auto-generated from all reviews of this business. For reference only.Hey Shawn, Thank you for shopping with us! We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support! We look forward to providing you with the best possible service again in the future. Best regards, SOLE SERIOUSS
Got hat but no sneakers never even received an email saying the sneakers were out of stock. Just a random refund after waiting over a week and half
Hey Shay, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. I can see that your order #104440 was refunded due to being out-of-stock, which was communicated prior to this review via email. Please allow 1-4 business days for your full refund to reflect. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
The guys in the shop were awesome. Very friendly, knowledgeable and verybpatient
Hey Jason, Thank you for shopping with us! We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support! We look forward to providing you with the best possible service again in the future. Best regards, SOLE SERIOUSS
Great customer service
Hey Angel, Thank you for shopping with us! We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support! We look forward to providing you with the best possible service again in the future. Best regards, SOLE SERIOUSS
This is the best sneaker/clothes store in Brooklyn hands down
Hey Migzz, Thank you for shopping with us! We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support! We look forward to providing you with the best possible service again in the future. Best regards, SOLE SERIOUSS
Knowledgeable staff and they had the sneakers I wanted!
Hey Nairobi, Thank you for shopping with us! We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support! We look forward to providing you with the best possible service again in the future. Best regards, SOLE SERIOUSS
I have repeatedly asked to re-direct my order. I’ve spoken with a representative and then also reached out with emails. I had to pay $70 extra shipping and had to ask my neighbor from my summer home in FL to ship it for me.
Hey John, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. As outlined in our policies "All orders are shipped to the shipping address ordered with, If your package is returned to us due to an address issue you will be responsible for paying the new "Re-Shipping" fee to send the items back to you again." We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
Ordering was a breeze. Sending back the items for a smaller sizes currently a nightmare. All the instructions I was given to do so have been done, however, no one has gave me permission to send those shoes back yet, and I had planned on taking them on a trip. if I could give you stars, I would
Hey LaNita, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 7 Day No Hassle Returns our mission is to guarantee your satisfaction. You are able to return/exchange your items for a different item/size or a refund in the form of SS site/app credit within 7 days of delivery ensuring the item is still in Brand New condition & Still has our SS Authenticity tag attached & intact. To initiate a return please visit: https://soleseriouss.com/pages/returns-exchanges If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
I placed an order on Feb 23rd. I never received it. I reached out twice with nothing other than an automated response that they'll get back to me within 3-5 business days. I still haven't received a response or acknowledgement that I'm missing my order or a refund. It'll be two months since placing the order in two days. I will be sending another email today because they don't give out their phone number to call if anyone has a problem. Just be aware that if your order doesn't go smoothly, you'll have a hard time getting someone to help you.
Hey, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any inconveniences experienced with the carrier. I can see that this shipment was "Lost in Transit" by the carrier, We have already emailed you instructions on how to proceed with your claim. Once again we truly apologize on the behalf of carrier for the inconvenience. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
Hey Trevon, Thank you for shopping with us! We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support! We look forward to providing you with the best possible service again in the future. Best regards, SOLE SERIOUSS
SoleSeriouss in Williamsburg, Brooklyn, NY, is an amazing sneaker store! They have a wide selection of urban fashion items, including exclusive and rare collectibles, clothing, and kicks. Their app and rewards system make shopping a breeze. Brimy, Jay & Brian are super helpful and friendly too! If you're into trendy streetwear and cool kicks, this store is a must-visit!
Hey Norlandy, Thank you for shopping with us! We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support! We look forward to providing you with the best possible service again in the future. Best regards, SOLE SERIOUSS
The service
Hey Infinite, Thank you for shopping with us! We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support! We look forward to providing you with the best possible service again in the future. Best regards, SOLE SERIOUSS
Hey Tim, We're sorry to hear that you're unsatisfied with your recent order. I can see that order #103460 was for an item listed as "Lowest Price”. “Lowest Price” items Ship to us first for verification Delivery within 7-14 business days* *Excludes weekends & holidays* Your order is currently in transit to you via USPS You can read more of our Shipping Info here https://soleseriouss.com/pages/shipping-info We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
Hey Jah, Thank you for shopping with us! We’re glad to see you’re satisfied with our service and products. We truly appreciate your purchase and support! We look forward to providing you with the best possible service again in the future. Best regards, SOLE SERIOUSS
I have been reaching out to support regarding my order. It has been over 48 hrs and no reply.
Hey Michael, We're sorry to hear that you're unsatisfied with your recent order #103695 and truly apologize for any inconveniences experienced with the carrier. As per USPS your package was successfully delivered on April 8, 2024, 3:25 pm. We have already emailed you instructions on how to proceed with your claim. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
This time I chose the right shipping method lol (instant shipping) but it's delayed at the post office and it's been sitting in the same spot since 04/05/24 with no current updates I purchased the shoes and sent them to my brother in Las Vegas for his birthday that's approaching but I'm not sure if he'll ever get them smh I'm beyond PISSED
Hey Hileaya, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any delays or inconveniences experienced on the carriers behalf. I can see that your order #103584 was placed on Sunday 3/31/24 @ 4:20PM & shipped out the following business day Tuesday 4/2/24 as we don’t currently ship on weekends and Monday was Easter holiday for carriers. Your order is still in transit to you via USPS, I can see that your order was stuck at your local processing facility for a few days and the most recent tracking update shows "In Transit to Next Facility, Arriving Late", This order is expected to be delivered by Friday 4/12/24 or Saturday 4/13/24 We are monitoring this shipment for you and will keep you posted with any new updates form the carrier. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
I placed 2 orders last month on 3/17 and on 3/19. Haven't received either shoe and the pair that I ordered on 3/19 shipped and has been sitting on Brooklyn since the 4th of April. And has not been any movement since. My other order that I ordered on the on 3/17 hasn't even moved at all. These two pair of shoes combined is more than 600 dollars I think it's a lil ridiculous that there is no movement at all after almost a month ago I placed these orders
Hey Ryan, We're sorry to hear that you're unsatisfied with your recent order. I can see that order #103365 was for an item listed as "Lowest Price”. “Lowest Price” items Ship to us first for verification Delivery within 7-14 business days* *Excludes weekends & holidays* Your order is currently in transit to you via USPS You can read more of our Shipping Info here https://soleseriouss.com/pages/shipping-info We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
Hey Aaliyah, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any delays or inconveniences experienced on the carriers behalf. I can see that your order #103525 was placed on Thursday 3/28/24 @ 10:41 PM after our daily cutoff time of 4PM & shipped out the following business day Tuesday 4/2/24 as we don’t currently ship on weekends and Monday was Easter holiday for carriers. Your order is still in transit to you via USPS, I can see that the shipment hasn't updated in a few days, and have reached out to our USPS rep for an update on this shipment and will follow up with an update ASAP. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
Hey Tahjee, We're sorry to hear that you're unsatisfied with your recent order. I can see that order #103459 was for an item listed as "Lowest Price”. “Lowest Price” items Ship to us first for verification Delivery within 7-14 business days* *Excludes weekends & holidays* Your order is currently in transit to you and showing a delivery date of Saturday 4/13/24 You can read more of our Shipping Info here https://soleseriouss.com/pages/shipping-info We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
Took almost 3 weeks to ship which I still haven’t received yet. I order 2 pair but only one got shipped and still waiting for the other pair to be shipped. When I do finally receive my order, it will be over a month for 2 pairs of shoes. I ordered from sole before and everything was excellent that’s why I don’t understand why it’s taking so long for this order.
Hey Karlton, We're sorry to hear that you're unsatisfied with your recent order. I can see that order #103301 was for an item listed as "Lowest Price”. “Lowest Price” items Ship to us first for verification Delivery within 7-14 business days* *Excludes weekends & holidays* I can see that this order has partially been shipped and the first item of the order is currently in transit to you via UPS, The remaining item in this order is expected to ship out within the next 3-5 business days. Once your remaining items have been authenticated, tagged & shipped by our experts, you will be automatically emailed/texted tracking info. You can read more of our Shipping Info here. https://soleseriouss.com/pages/shipping-info We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS
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