Had a bumpy order with them previously…
Had a bumpy order with them previously but they were good to make up for it so I came back to try them again. LOVED how fast they turned it around this time. Keep it up and I'll keep using you guys!
About Solid-Merch
Data updated- Website
- solid-merch.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 53 reviews
- Replies to negative
- 100% (3/3)
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About this business
Need merch for an upcoming tour, gig or other event? Solid Merch is your online stop for custom produced, great quality apparel and promotional and media items, including tees, hoodies, bags and made to order vinyl records and CDs. We offer online ordering for many popular items and offline pricing and concierge sourcing and production for your other custom band merchandise and apparel needs. We'll work closely with you from concept to production to help you get the best product that you and your fans will love.
Written by the business, not verified by us.Is Solid-Merch legit?
Solid-Merch (solid-merch.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the finished products, noting that custom records, cassettes, and compact discs look and sound truly fantastic. People also highlight the incredibly helpful support team, who consistently provide clear communication and skillfully guide buyers smoothly through every single project detail from start to finish. Though some customers experienced minor issues such as missing expected items, occasional confusion regarding custom printing, or damaged packaging upon arrival. Consumers mentioned that these isolated complications and international shipping challenges slightly affected their complete satisfaction with the final results.
Auto-generated from all reviews of this business. For reference only.What people say
Great timely communication from support…
Great timely communication from support staff. I had a massive project involving a run of CD's, 7" vinyl, 12" double vinyl, and a 20 page graphic booklet. As a first timer, the learning curve was pretty large from a self-made graphic-design standpoint, but support staff (William) helped me immensely with multiple formatting issues I encountered and with configuring all tracks and images. The main issue I experienced involved being originally sent the "A to Z Media VINYL templates" that I spent a considerable time formatting all artwork files to, to realize, when trying to upload, that nothing would upload due to this discrepancy. Not sure why that happened, but it was a massive time-suck to re-format all images to the proper "Solid Merch" VINYL templates. I would recommend the company overhaul its website to include recommending users NOT TO try and cram LP side play times past 22 minutes even though Solid Merch advertises that it can, for additional charge. -This was the selling point that made me go with Solid Merch... they were the only company I could find that offered to accommodate 25min LP playtimes per side. But in nearly pulling the trigger on this format, I was advised against it by Solid Merch, AND by other vetted vinyl audio engineers warning me that the sound quality would likely suffer if too much audio is squeezed onto a side. I had initially formatted my product as one 12" 33rpm disc, but had to split everything onto two 12" 45rpms to avoid any sonic downgrading, programming and tracking issues. Knowing this ahead of time would've saved me months of back and forth, and the additional graphic production and design to accommodate another disc, and would've helped me budget properly instead of having to reformat everything (including my bank account) in the bottom of the ninth. Additionally, I would recommend Solid Merch provide the option to receive printed proofs of the album sleeve (would gladly pay extra), because all of my images look flat and kind of lousy in-print compared to the CMYK uploaded images I sent. My personal printed proof mock-up I got done locally looks WAY crisper, sharper, and the colors match and are much more vibrant. I'm slightly deflated about all the images on the sleeve and the booklet, but there's nothing I can do about it now, just $9K tied up in a product that doesn't look quite right in-print, even though the mock-up I had done, looks like a carbon copy of the image files. So, to summarize, test pressings of the vinyl AND test prints of the sleeve and label art are into, essential for my next vinyl order. I will probably not go with Solid Merch again unless this can be offered (and for short runs of 100). Lastly, I know test pressings are only offered for runs of 250 copies and more, but I really only needed 100 copies of everything. Given I didn't want to risk any audio issues I went with 250 minimums just so I could get the test pressings. The extra shipping costs for freight that doubled in weight also sank me financially. Thus, I highly recommend just letting clients pay for test pressings no matter the quantity of their order. I realize that there're work-flow issues to consider for the manufacturer, but for independent artists, the cost difference between 100 vs 250 copies is massive, and it is also an inflated task to sell 250 copies vs 100 (when you're a small, independent artist).
genuinely helpful staff
Everyone was super helpful each step of the way. Quick to respond, made everything run smooth.
Fantastic Service
We’ve pressed a handful of vinyl over the years, and this was one of the smoothest runs we’ve ever done. The color was absolutely nailed …bold, consistent, exactly as approved. Communication was tight, turnaround was on point, and the records landed ahead of schedule. No chasing updates, no surprises, just top-tier execution from start to finish. When you care about quality, this is who you want pressing your records. We’ll be back.
Support is very responsive and quick
Support is very responsive and quick. I made some mistakes with a project and they were quick to jump in and help me figure things out. I resubmitted the project and it came back quickly and is great!
Absolutely delivered what they promised!
The products are excellent. Sound is great on both the CD and vinyl. The artwork was perfect. And it was all delivered ahead of schedule. Well done Solid-Merch!
My our vinyl making dreams come TRU!
They helped us make sure our project came out exactly as we expected. Provided mastering guidance for our vinyl project to make it sound it's best. Communication was excellent throughout the entire process
They did us a Solid...
I won't lie, the experience with Solid Merch was easy and they got the job done. I've ordered CD's and they were great and I just received our new Album from them, and it was everything I hoped for. The key is to make sure you have everything on your end done correctly. If that's all buttoned up and ready, the process is easy. They did go out of the states for record pressing, that's not a bad thing as the quality is top notch, it's the shipping. It took way longer than expected. But, I will chalk that up to the current political climate and the way things are going around the world. I'm extremely satisfied with our end product and can't sing Solid Merch's praises loud enough. If I could have changed anything, i would have paid extra for faster shipping.
Can't Recommend SM enough!
Fast delivery, great looking product, super reliable company. Very few of those you can rely on around, but SM is an exception to the rule.
Solid Merch made my band high quality…
Solid Merch made my band high quality vinyl for a very reasonable price and in a very quick turnaround time. Really happy with the results
The artwork phase was way more…
The artwork phase was way more complicated than it was the last time I ordered. It ended up resulting in dozens of emails and a delay. When my records did show up 65% of the jackets had damage. I will say my customer service rep is making it right and sending replacement jackets, but that also delays my timeline and results in me having to unpack and repackage all of those records, for $1,800 I really don’t think I should have to do that. It bums me out because I had such a positive experience previously, but I don’t think I’ll be back a 3rd time.
Reply from Solid-Merch2025-12-12
Hi Endless Mountain Derelicts, Thank you for taking the time to share this feedback. We’re truly sorry this project didn’t feel as smooth as your last experience with us. We know how important timelines are, and we understand how frustrating delays can be. Regarding the artwork stage, our team flagged the DPI, color profile, and layout issues on your submitted art files only to make sure your final product printed at the highest quality possible. We recognize that the back-and-forth was time-consuming, and we appreciate your patience as we worked together to get the files corrected. As for the damaged jackets, we took full responsibility and quickly addressed the issue by rushing replacements at no cost. We know re-packing is extra labor on your end, and we understand this added frustration. While we’re glad we could make things right, we’re genuinely disappointed to hear this experience has impacted your trust in us. If you’re open to it, we’d love the chance to earn back your confidence on a future project. Best, Patrick at Solid Merch
Cassette Tape Victory
Great with getting our cassettes pressed with priority and made it on a tight deadline for a release party. Great service when we called and attentive company. A little confused on the cassette printing. Called to make sure we understood the template directions. Confused on the instruction to outline text. Came out a little different then we wanted but still happy with the product. Would be changing details of the design a little bit if we press more copies of the cassettes. Will not have test with only an outline.
Reply from Solid-Merch2025-12-11
Hi there — thank you so much for your review, and we’re really glad we were able to get your cassettes turned around in time for the release party. It means a lot to hear that our team was helpful along the way. We appreciate you sharing feedback about the J-card template and the outline instructions. Cassette artwork can be a little tricky, and your note is helpful. If you press more copies, we’re happy to walk through the setup with you or look over the files before submission so the print matches your exact vision. Thanks again for trusting us with the project, and we hope to work with you again soon. Best, Patrick at Solid Merch
Fantastic !
Fantastic ! We are really pleased with the double vinyl album and it arrived quicker that we expected. The customer services team, especially Nick, are excellent.
Reply from Solid-Merch2025-12-11
Hi Ian — thank you so much for sharing your feedback with us. We’re really glad to hear you’re happy with your records and that they arrived ahead of schedule. Love to hear it! Looking forward to working with you again on the next project. Best, Patrick at Solid Merch
Solid Merch -Exemplary service and great…
Exemplary service and great communication. Delivered ahead of schedule, as a matter of fact! I make a lot of records and can’t recommend Solid Merch highly enough. If I could give them 6 stars, I would.
Reply from Solid-Merch2025-12-11
Hi Scott — thank you for taking the time to leave a review. So glad the records came out the way you hoped and got to you ahead of schedule. We appreciate you and look forward to the next project! Best, Patrick at Solid Merch
I love working with the team at Solid…
I love working with the team at Solid Merch. For example, there was a misprint (my fault) in my CD booklet that I discovered after manufacture, and we worked together to come up with an amazingly cost effective solution that salvaged the first pressing. More recently, when it came time to press a new batch of CD's they still had my data on their servers and turned around the re-order very quickly.
Reply from Solid-Merch2025-12-11
Hi Nick - Thanks so much for writing this. We're so happy to hear that the solution worked for you and that the first pressing met your expectations. Looking forward to working with you again in the future! Best, Patrick at Solid Merch
High Quality Replicated Discs
This was my seventh project with Solid-Merch (two vinyls and now five CDs). The current batch of CDs turned out exactly as I had hoped. Printing, on both the jackets and the discs themselves, is perfect. The colors are right, and the finish looks and feels high quality. The disc I tested played without any issues. I am thrilled that Solid-Merch is still offering replicated discs in such a low quantity (200). I always go with replication rather than duplication, but most - if not all - other manufacturers are requiring a minimum order of 500 to 1,000 units before offering this higher-quality production method. Thank you, Solid-Merch, for giving the small indie musician a chance to offer a top-quality CD.
Reply from Solid-Merch2025-12-11
Hi Rick - I really appreciate you taking the time to share your thoughts. It means a lot to hear this! We look forward to working with you again in the future. Best, Patrick at Solid Merch
Exceptional customer service and…
Exceptional customer service and technical prowess is clearly how Solid-Merch leads the pack in CD replication services.
Reply from Solid-Merch2025-12-11
Hi Cory - So happy to hear this. Thanks for choosing Solid Merch for your CD project! Best, Patrick at Solid Merch
Quick
Quick, and high quality tape manufacturing
Once again solid merch comes through in…
Once again solid merch comes through in a timely high quality manner! They are great to work with for our little label!
Customer service is TOP RATE!
Customer service is TOP RATE!! Site is fairly easy to navigate….Prices are the best I’ve found. But then I got the product and realized why the prices are so good. The product is really low quality. The paper used is really thin, the cd is even flimsy, the printing is low quality… so you definitely get what you are paying for.
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